Essential Computing


A Room, Desk, Parking and Workspace booking solution for the Hybrid Workplace. Integrate with Exchange resource mailboxes or use as standalone system. Easily collaborate with colleagues by viewing their schedule and booking near them. Find a suitable workspace via fully interactive maps. Room screens and desk devices available.


  • Book rooms, desks parking or any other type of space
  • Access via website, mobile app, QR code, Outlook
  • Room, desk and kiosk devices available
  • Single sign on (SSO) using SAML2
  • Navigable interactive maps across different locations
  • Auto-cancellation policies to deal with
  • RBAC web console for administrators with audit log
  • API access for advanced BI reporting
  • Zoom integration
  • Deploy as SaaS solution (Azure) or host yourself


  • Enable staff to manage their own workspace bookings
  • Support return to the office and hybrid workplace initiatives
  • Easy access for staff using existing SSO credentials
  • Simple to use interfaces across all user access platforms
  • API access to booking data for powerful insights into utilization
  • Adapt quickly to changes in booking requirements
  • Leverages investment in Microsoft 365
  • Reduce management overhead by choosing SaaS solution


£10 to £400 a licence a year

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

1 3 7 5 5 4 0 3 6 4 8 5 2 8 5


Essential Computing Clare Knight
Telephone: 01275 343199

Service scope

Software add-on or extension
What software services is the service an extension to
Microsoft Outlook calendars
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Supports Microsoft Exchange and Microsoft 365 (cloud only or hybrid).

Can be implemented on customer's own server in the cloud or internal network or as a managed SaaS solution. Licenced on a perpetual or subscription basis per bookable resource.
System requirements
  • Exchange Online / Exchange Server
  • Azure AD / Active Directory
  • Windows Server 2016 and above (if customer hosted)
  • SQL Server 2017 and above (if customer hosted)
  • Or Azure SQL database (if customer hosted)
  • IOS / Android

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday- Friday 1, all emails and phone calls are responded to within 1 hour.

Weekend support available at prior request.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide a Support & Maintenance Service, which includes: email, phone and remote access support from our Bristol based offices, Mon-Fri, 9-5.30pm . Support is provided by our trained technical support team. Installation services are carried out by our Technical Consultants, who hand over to the support team following planning, install and configuration to suit your organisations needs. Where subsequent on site support is needed this would be quoted as needed on a day rate basis. Your customer account manager will work closely with Support to help and advise following initial technical installation and set up.
Support available to third parties

Onboarding and offboarding

Getting started
We provide a full planning, design and deployment service- from a simple design and install, through to custom designed floor plans for central kiosk panels. Our Technical Consulting team will work with you to ensure all pre-requisites are in place, before installing and configuring your instance of ResourceXpress. Following install and configuration, we can be available to support you when the system goes live, and can help with user guides and content for your communication plan.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The calendar appointments are retained in the Resource Mailbox calendar, so there's no need to export anything should you decide to stop using the service.
End-of-contract process
At the end of the contract, we would need notification of your intent not to renew, and we'll take care of the rest.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Compatible operating systems
  • IOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
API access with JSON response providing all booking data within the system including no-show information. Can be used to create powerful dashboards using Power BI and similar tools.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
The stylesheets for the digital signs are fully customisable to include corporate branding, logos, background images, coloured text and so on.

Clear, intuitive graphical floor plans enable our customers to focus on user experience, supporting finding the right workspace to meet staff needs.

In addition, the screens can be configured to display corporate messaging (i.e. to advise of fire alarm testing, or a marketing message).


Independence of resources
ResourceXpress can be implemented in your own cloud, hybrid on premises or as a SaaS solution.

With the SaaS option, if preferred, each customer can have it's own instance of the application, or use the multitenant option. Either way, all customer data is segregated at the database level.


Service usage metrics
Metrics types
System usage with regard to storage, compute, egress.
Reporting types
Reports on request


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is captured within the Outlook calendars (and simply displayed on screens). Additional system configuration, usage and utilisation information is captured into a system SQL database. This information can be exported as a .csv file if needed.
Data export formats
  • CSV
  • Other
Other data export formats
Microsoft Outlook Calendar appointments
Data import formats
  • CSV
  • Other
Other data import formats
Microsoft Outlook Calendar appointments

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLAs are available to our customers upon request. Availability is targeted at 99.5% uptime.

Services Credits are available, and are limited to the prorated subscription fee of the Services corresponding to the calendar month in which the Monthly Uptime is less than the target.
Approach to resilience
Our datacentre leverages cloud computing technologies so that every point of failure in the architecture is resilient, and can also be geo-resilient.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Role based access controls are in place to determine appropriate access according to permission.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
We utilise the ISO/IEC 27001 Code of Practice for Information Security Management as a framework for guiding our approach to managing security.
Information security policies and processes
We utilise the ISO/IEC 27001 Code of Practice for Information Security Management as a framework for guiding our approach to managing security.
Continually review our use of security measures so that we can improve the way in which we protect our business.
Protect and manage our information assets to enable us to meet our contractual, legislative, privacy and ethical responsibilities. Our internal framework includes: Staff education and training, company policy, regular review processes, Director ownership of policy and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our Change Management team utilise Jira change control systems and framework. The key objective is to protect the client production services from outage and disruption resulting from change.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have our own internally defined management processes which cover planned and as-needed scanning, identification, notification, remediation and reporting. Additional levels of management can be discussed per customer requirement.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have defined our own protective monitoring processes in line with contract and customer requirements.
Incident management type
Supplier-defined controls
Incident management approach
Any security or data breach event must be reported immediately to the CTO. The organisation will notify its commercial insurance provider. If a security incident or data breach event involves a customer tenant, the customer must be promptly notified in writing. We will investigate all reports of security incidents and data breaches.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Essential recognises that its operations have an effect on the local, regional and global environment. Because of this, the Company is committed to continuous improvements in environmental performance and the prevention of pollution.
Employees are encouraged to take a sustainable approach to transport to and from work, with provision of showers for cyclists, frequent car-sharing, and use of public transport. Where appropriate, we encourage staff to use train transport for visiting customer sites and use teleconferencing technology where possible to deliver services remotely.
Covid-19 recovery

Covid-19 recovery

Essential have taken all possible steps to support our staff, partners and community in recovering from the impact of Covid19. Including:
- Enabling staff to continue working from home as needed or preferred
- Centralising core company systems in the cloud to support flexible working
- Adapting office space usage to suit changing needs
- Providing solutions and advice to customers to support their needs for flexible hybrid workplace solutions, enabling them to return to work safely.
Equal opportunity

Equal opportunity

The Company’s objective is to maintain operational standards so that all its employees and employment applicants are treated equally irrespective of race, sex, sexual orientation, religion, disability, age, marital status or ethnic origin.


Our primary responsibility is to our team, and we aim to be a responsible and supportive employer.

We enable our team members to work from home or the office and believe they should choose to work from the place which best suits their roles and lives.

As a business we strive to have a positive impact on our own local community, as well as support the environmental and social initiatives of our customers.


£10 to £400 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
For organisations wanting to review the solution before committing, we can offer access to a test set up in the cloud for 30 days. This is to evaluate the functionality, rather than test own calendars.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.