Rapid X
Rapid Implementation and Support Services for RISE with SAP
Rapid X offers a comprehensive range of SAP support and advisory services via our on-demand ‘Service Day’ model which gives our customers a cost-effective and flexible way to procure remote SAP services and support.
The framework consists of a base ITIL-aligned support service, plus an agreed volume of ‘Service Days’
Features
- Comprehensive on-demand services for multiple areas of SAP Support
- Choice of Service Levels and Service Tiers
- Out-of-Hours Support / Services
- Straightforward transition process, with clear transition plan and timescales
- Carry-over unused Service Days to subsequent periods
- Pre-agreed rates and standardised services and deliverables
- Specialist SAP delivery resources with skills across most SAP topics
Benefits
- Flexible commercial framework
- Transparent and predictable pricing
- Costs based on actual work delivered
- Assured capability
- Service innovation built-in
Pricing
£255 to £1,678 a unit a day
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 14
Service ID
1 3 7 7 0 0 5 1 4 5 7 2 8 0 9
Contact
Rapid X
New Business Team
Telephone: +447740193508
Email: jack.obrien@rapid-x.com
Planning
- Planning service
- Yes
- How the planning service works
- Rapid X work closely with customer stakeholders, project management, and technical community to agree on a comprehensive plan outlining the approach to the project, including timescales for each significant activity.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- RISE with SAP
- GROW with SAP
- SAP S/4HANA
Training
- Training service provided
- Yes
- How the training service works
- Rapid X uses a variety of training approaches depending on the customer need. This can be a traditional classroom-based ‘train-the-trainer’ approach, through to the creation of easily consumed, self-paced learning materials such as training videos or interactive recordings. Wherever possible, a training environment will be provided to allow the user community to get hands-on experience with any new tools and processes in a safe environment prior to productive use.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
In order to transition into Rapid X On-Demand Support, we follow a defined transition process, underpinned by a transition plan. The plan defines the activities that will assure quality of service from the Service Commencement Date (SCD). To effect a successful transition, Rapid X will:
- Provide an experienced Project/Transition Manager
- Provide clear and comprehensive plans that enable all parties to align their activities with the transition of service
- Plan and agree acceptance criteria for the service with Customer
- Supply the support team, who will be ready to review existing processes, policies and documentation, and receive any required Knowledge Transfer, during the two months prior to Service Commencement Date - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Rapid X ensures the continuity of the migrated environment(s) via technical testing of Backups / Connectivity / Integration / Performance. We also provide support for the Business Functional Testing / User Acceptance Test (UAT).
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide comprehensive Managed Services for on-going support and maintenance of SAP Solutions hosted on a Public or Private Cloud Environment
Service scope
- Service constraints
- Services are delivered via a hybrid model of onsite and remote leveraged resources
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 1 hour for Very High Severity incidents
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide full ITIL-compliant support during business hours: Severity 1: High - Service, or a key part thereof, is unavailable to a business unit or large workgroup Severity 2: Medium - Specified modules or functionality are unavailable Severity 3: Low - Minor or cosmetic functionality defect Severity 4: Info - Requests for information (e.g. documentation and/or advice)
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our commitment to environmental sustainability is demonstrated through our robust environmental policy which minimises physical resource usage by adopting reduced printing practices and fully electronic document and invoicing systems. Furthermore, we encourage eco-friendly transportation options through our Cycle to Work (C2W) and Employee Electric Vehicle (EV) Scheme. These initiatives collectively contribute to reducing the carbon footprint associated with our operations and those of our clients, supporting the UK's transition to a greener economy.Covid-19 recovery
In response to COVID-19, we have launched a Digital Skills Academy to boost technological proficiency across public services, enhancing remote working capabilities and resilience. Additionally, our commitment under the Pledge 1% initiative sees our staff volunteering to support communities affected by the pandemic, directly aiding recovery efforts by strengthening community ties and fostering digital inclusion.Tackling economic inequality
Our approach to tackling economic inequality centres around digital empowerment through our Digital Skills and Code Club initiatives, which aim to equip individuals from diverse backgrounds with critical tech skills. This effort is complemented by our collaborative supply chain and partnership strategies that promote economic growth and opportunity within underserved communities, thereby fostering a more equitable digital economy.Equal opportunity
We advocate for equal opportunities through our Skills Academy and adherence to the Living Wage Foundation’s guidelines, ensuring fair compensation for all employees regardless of their role or background. This foundation enables us to attract a diverse workforce and create an inclusive environment where all employees can thrive, thereby enriching our service delivery and client relationships.Wellbeing
Our commitment to wellbeing is embodied in our comprehensive health offerings, including partnerships with Westfield Health, access to counselling services, and subscriptions to Headspace and Blinkist to support mental and intellectual growth. These benefits are extended to our employees and are part of our proposals to clients, ensuring that wellbeing is at the forefront of our workplace culture and service delivery.
Pricing
- Price
- £255 to £1,678 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jack.obrien@rapid-x.com.
Tell them what format you need. It will help if you say what assistive technology you use.