NEXUS NOVA LTD

Learning Management System

We offer a fully managed Nexus LMS solution covering installation, configuration, course setup, user enrolment, SCORM support, plugin integration, and performance tuning. Our team ensures that your LMS remains updated, secure, and optimised while providing continuous technical assistance.

Features

• Custom LMS Setup & Configuration
• Course & User Management
• SCORM & Content Integration
• Custom Development & Plugins
• Responsive & Branded UI/Theme
• Performance Optimisation
• Reporting & Analytics
• Multi-Cloud Deployment
• Technical Support & Maintenance
• Security & Compliance

Benefits

• Improved Learning Experience
• Scalability & Flexibility
• Reduced Operational Workload
• Cost-Effective
• Brand Consistency
• High Performance & Reliability
• Data Security & Peace of Mind
• Better Decision Making
• Customisable for Any Industry

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nexusnova.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

137874656755629

Contact

Savio Rodrigues
07716632759
info@nexusnova.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Education
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Scheduled Maintenance Windows; ; Performance Depends on Infrastructure; System performance is based on the server resources, cloud provider.; ; Plugin and Integration; Some third-party plugins or integrations may not work with older Nexus versions or may require additional configuration.; ; Scalability Requirements; High user traffic or peak usage may require additional server resources.; ; Browser and Device Support; The system works best on modern browsers.; ; Internet Connectivity; As a cloud-based LMS, stable internet access is required for learners, teachers, and administrators.; ; Custom Development Limitations; Custom features may involve extra time and cost.; ; Data Storage & Backup Policies; Storage limits depend on the hosting plan.
• System requirements:
  • Supported Web Server
  • Supported PHP Version (7.4, 8.1 or 8.2)
  • Supported Database MySQL/MariaDB, PostgreSQL
  • Minimum Server RAM – At least 4 GB RAM
  • Minimum CPU Allocation – A minimum of 2 CPU
  • Disk Storage
  • Caching System – Redis or Memcached
  • SSL Certificate
  • Modern Browser Support
  • Email Server or SMTP Access

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Based on prority e.g : P1 to P4.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We have carried out internal accessibility checks using screen readers (such as NVDA and VoiceOver) to verify keyboard navigation, focus order, and announcement of chat interface elements. Additional usability feedback from assistive technology users is planned.
• Onsite support: No
• Support levels: Email-based support; ; Assistance with general queries, course setup guidance, and user management; ; Support during standard business hours; ; Basic troubleshooting; ; We provide a Technical Account Manager (TAM) for customers who choose our Standard or Premium Support plans.; ; Their role includes:; ; Being your main point of contact for any technical questions or issues; ; Keeping an eye on your system’s performance and making sure it stays online and stable; ; Giving advice on upgrades, scaling, and best ways to manage your LMS; ; Helping to handle issues, changes, and new deployments; ; Supporting you during major updates or migrations, making sure everything runs smoothly
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We help users get started with our service by providing clear, accessible, and easy-to-follow online user documentation. This documentation covers every major area of the system, including how to log in, navigate the dashboard, access courses, complete learning activities, and manage account settings. It is designed for new users with no prior experience, and it includes step-by-step instructions, screenshots, and guidance on common tasks so users can quickly become confident with the system.; ; In addition to documentation, we provide online training to support users who prefer a more guided introduction. These training sessions can be delivered remotely and cover both the learner and administrator experience. They include demonstrations of key features, best-practice guidance, and opportunities for users to ask questions. This helps ensure that organisations can onboard staff smoothly and that users understand how to use the LMS effectively from day one.; ; We also offer a structured onboarding process, which includes access to support materials, FAQs, and troubleshooting guides. All resources are available through a browser, meaning users can access support any time without needing special software. Together, our documentation, training, and onboarding approach ensure that users have everything they need to start using the service successfully.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When your contract ends, we provide all competion reports.
• End-of-contract process: For shriya to ans
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Yes, the service has an easy-to-use interface through NexusLMS.; You can access it from any modern web browser.; ; NexusLMS gives you:; ; A dashboard where users can see their courses; ; Course pages with learning activities and materials; ; An admin area to manage users, courses, and settings; ; A mobile-friendly layout; ; APIs if you want to connect Nexus LMS to other systems
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: We have performed internal accessibility reviews using screen readers (NVDA and VoiceOver) to check navigation, focus order, form labels, and content announcements. Further usability testing with assistive technology users is planned.
• API: Yes
• What users can and can't do using the API: 1. Full site configuration is not available through API; ; Users cannot:; ; Change global site settings; ; Modify server-level configuration (PHP, database, web server); ; Manage plugin installation or updates; ; Change the site theme through API; These require admin access from the Nexus LMS interface or server access.; ; 2. API cannot replace certain manual admin tasks; ; Some advanced course content settings need to be configured manually; ; Complex activities (e.g., quiz question banks) may not be fully editable via API; ; File uploads for very large content may require server upload instead of API; ; 3. API access must be enabled and permission-based; ; Users only have access to functions allowed by their role and token; ; Administrator approval is required to enable API/web services; ; API cannot bypass security rules or permissions
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: UI Customised; Added custom Plugins for Reports and Gamification!; Admin can do customise each roles. Like Students, teachers

Scaling

• Independence of resources: We ensure that users are not adversely affected by demand from other users through a combination of scalable architecture, resource isolation, and continuous performance monitoring.; ; Our platform is built using autoscaling infrastructure, which dynamically allocates additional compute, memory, or storage resources when demand increases. This prevents performance degradation during peak usage periods.; ; We also ensure that activity from one user or tenant does not impact the resource availability or performance of another. This includes separate execution environments and rate-limiting protections.; ; we also use real-time monitoring and alerting to detect unusual load patterns and rebalance resources to maintain consistent performance.

Analytics

• Service usage metrics: Yes
• Metrics types: We can supply detailed LMS usage data, including the number of users, historical and current login activity, and full system uptime information. We also maintain both real-time and historical system logs.; ; Our reporting is fully customisable, allowing us to tailor metrics to the specific information you require rather than providing unnecessary or unrelated data.; ; Available metrics include (but are not limited to):; ; User and Content Metrics: LMS users, content usage, access patterns, and login activity.; ; System Performance Metrics: LMS uptime, storage utilisation, memory usage, and CPU usage, with the ability to report these against specific times of day.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: In Nexus, users can download their own data using Data requests (under GDPR features) or export specific activity data (like grades, forum posts, or logs) using built-in export options.; ; If your form requires choosing from predefined answers, choose the closest match:
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Xlsx
  • Doc
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 99.5% to 99.9% uptime, depending on the hosting plan selected.; ; This availability covers:; ; The Nexus LMS web application; ; Database services; ; File storage and content delivery; ; Authentication services; ; Planned maintenance windows are communicated in advance and are not counted as downtime.
• Approach to resilience: Our hosting environment is built on a cloud platform that provides:; ; Multiple availability zones (AZs) to protect against localised datacentre failures; ; Redundant networking, power supplies, and cooling; ; Automated failover if any node or service becomes unavailable; ; Scalable computing resources that adapt to usage demands
• Outage reporting: 1. Public Status Dashboard; ; We maintain a public service status page where users can check:; ; Current system health; ; Ongoing incidents; ; Planned maintenance; ; Historical uptime data; ; The dashboard is updated in real time during incidents.; ; 2. Email Alerts; ; All administrators receive automatic email notifications in the event of:; ; Service outages; ; Degraded performance; ; Scheduled maintenance; ; Incident resolution; ; Email updates continue until the issue is fully resolved.; ; 3. Ticketing & Support Portal; ; Users can log incidents through our support portal. We provide updates on:; ; Diagnosis; ; Progress; ; Resolution timeline; ; This ensures full visibility for buyers who prefer ticket-based communication.; ; 4. Optional API Access; ; A REST API is available for clients who want to:; ; Integrate outage alerts into their internal systems; ; Trigger automated workflows; ; Receive JSON-based incident feeds

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to NexusLMS management interfaces and support channels by allowing only authorised and verified users to access sensitive areas. Admin access is controlled through role-based permissions, least-privilege rules, and multi-factor authentication where available. All administrator actions are logged and monitored to detect unusual behaviour. Support staff are given limited, purpose-based access and must verify user identity before making account changes or viewing sensitive information. Support requests can only be raised by approved users from the customer organisation. These combined controls ensure trusted individuals alone can manage, configure, and securely support your Nexus environment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We follow clear rules and best practices to keep your data safe. In short:; ; Only the right people can access the system; ; All data is encrypted and protected; ; We monitor the system for security issues all the time; ; We check for vulnerabilities and apply updates regularly; ; We have a plan to deal with any security incidents quickly; ; Your data is backed up securely; ; Our team is trained to follow good security practices; ; We check that our suppliers also follow strong security standards
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We manage Nexus LMS changes carefully to keep the system safe and stable.; ; We track every part of Nexus, including plugins, themes, and server settings.; ; Before making any change, we check for possible security risks or compatibility issues.; ; All updates are fully tested in a separate staging setup before being applied live.; ; Changes are rolled out in a controlled way, usually during planned maintenance windows.; ; We monitor the system after updates and have a rollback plan if anything goes wrong.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We actively look for security issues and fix them quickly to keep your Nexus site safe.; ; How we assess threats; ; We regularly scan the Nexus LMS system for vulnerabilities.; ; We review plugins, themes and server settings for risks.; ; We monitor Nexus security alerts and check for any weaknesses that may affect your setup.; ; How fast we apply patches; ; Critical security patches: applied within 24–48 hours.; ; High/medium updates: applied during the next scheduled maintenance window.; ; Everything is tested in staging before going live.; ; Where we get threat information; ; We stay updated through trusted sources, including:; ; Plugin and core developer security feeds
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We continuously watch over the Nexus LMS system to spot problems early and keep your service secure.; ; How we identify potential compromises; ; We monitor login activity, user behaviour, and system logs.; ; How we respond to potential compromises; ; We immediately investigate the alert to confirm if it’s a real threat.; ; If needed, we block access, isolate the affected system, or disable suspicious accounts.; ; We fix the issue, review logs, and apply extra protections to prevent it happening again.; ; How quickly we respond; ; Critical security incidents: responded to within 1 hour.; ; High-risk issues: addressed the same day.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow clear steps to handle incidents quickly and keep your Nexus LMS service running smoothly.; ; Pre-defined processes; ; We have ready-made procedures for common issues such as login errors, plugin faults, performance problems, and security alerts.; ; Each type of incident has a checklist so our team can respond quickly and consistently.; ; How users report incidents; ; Users can report issues through our support portal or by emailing our helpdesk.; ; For urgent problems, we also provide a direct support contact.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ecc5bfca-9d8d-42d2-af3f-5c34494f3f65
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nexusnova.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.