BAYTREE SOLUTIONS LTD

Data, Integration and Insight Services

Helping organisations achieve a single source of data through integration, removing the need to maintain multiple data sets. Providing reporting solutions to support corporate KPI's, Ombudsman and Regulatory outcomes including the Consumer Standards and Awaabs Law.
Helping organisations to better understand their properties, tenants and accounts to support proactive services

Features

• Real-time reporting
• Single point of reporting
• Robust reporting platform
• Provides a single platform to report across multiple systems

Benefits

• Providing up to date, relevant information
• Removing the need for multiple reporting sources
• Consistent reporting
• Ability to report against Damp, Mould & Condensation
• Reporting capability against Consumer Standards
• Supports the reporting of regulatory and corporate KPI's
• Provides detailed insight across properties, tenancies, people and accounts
• Enables proactive service delivery
• Encourages teams to take responsibility for their performance

£450.00 to £820.00 a unit a day

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dpowell@baytreesolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

137951477776153

Contact

Donna Powell
03301338115
Dpowell@baytreesolutions.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be used in conjunction with Microsoft Dynamics or as a standalone service
• Cloud deployment model: Public cloud
• Service constraints: Constraints are unlikely but may be possible in relation to obtaining data from current IT solutions depending on their supplier offer
• System requirements: PowerBI licence or SQL Server (on-prem or cloud)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support times are Monday-Friday 8am-5.30pm. Out of hours support can be arranged at an additional cost. ; ; Response SLA's to be agreed with customers
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We can provide 24/7/365 incident management based on pre-agreed SLAs.; A technical account manager can provide support where needed, engineering resources can be accessed 24/7/365 as required at additional cost
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We take the time to listen to the client to understand their objectives and priorities of the project. From this we will support the client to develop an implementation roadmap to ensure the needs of the business are met. We will support the client with any stakeholder communications to obtain buy-in of the project. At the beginning of the project, we encourage face to face client meetings to kick start the project and build business relationships. Baytree can provide any level of support to the client, this can range from completely managing the implementation to providing more of a quality assurance support service. Baytree encourage knowledge transfer throughout the duration of the implementation and beyond to encourage clients to be self-sufficient at a pace to suit them. ; Our teams can support or lead on business readiness activities including train the trainer or end user training which includes system training material. Upon implementation, we provide hyper-care support and knowledge transfer at a pace to suit our clients. Throughout the implementation we have the client, its employees, customers and suppliers in mind to provide a positive experience for all, ensuring the outcomes set at the beginning of the project are met.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The client does not need to extract data as a result of ending a contract with Baytree Solutions. The solution belongs to the client, therefore they have access to the data at all times. Baytree Solutions does not host or retain any data which exists in the reporting solutions.
• End-of-contract process: At the end of the implementation, a full handover will be completed with the client. The client can then continue to make use of the products as they require. The client may contact Baytree Solutions should they have any additional support requirements.; ; The data and solution is owned solely by the client, Baytree Solutions reserve no rights to the data or the product.; ; Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data for more information; Using the service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience is exactly the same, the page renders to suit the device
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Using standard software tools, users can configure the solution as they require. The client should determine the users who will take responsibility for any configuration to ensure they have the necessary skills. ; There is no vendor lock-in with the services we offer.

Scaling

• Independence of resources: We carefully manage resource to ensure we can deliver to our client requirements. Each piece of work is measured in terms of effort and skillsets to ensure effective resource planning. We use resource planning tools to help us accurately manage and monitor utilisation.; ; At Baytree Solutions we pride ourselves on the positive reputation we have built over the years, we understand the importance of delivering to our commitments, we have the ability to flex our resource where needed to deliver as promised.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Baytree Solutions does not hold any data, all data is stored within the clients on-premise solution or in Microsoft Azure for cloud based solutions. Where stored in Microsoft Azure, Microsoft manage the protection of client data as set out in their security and protection policies.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires.; ; If you terminate a cloud subscription or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data.; After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: No data is held on the Baytree Network. Any data uploaded to a cloud based reporting solution will utilise Microsofts protection.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We take no responsibility for the availability of solutions hosted by client on-premise solutions. The Microsoft PowerBI solution is hosted by Microsoft therefore Baytree Solutions have no guarantee of availability. The standard Microsoft PowerBi SLA's apply.
• Approach to resilience: Clients are responsible for their own solutions where they are hosted on the clients premises. ; ; Where PowerBi solutions are utilised , the datacentre is owned solely by Microsoft, further information on their resilience can be found here:; ; https://docs.microsoft.com/en-us/azure/architecture/resiliency/disaster-recovery-azure-applications
• Outage reporting: Clients will be responsible for their own on-premise outages. ; For Microsoft PowerBI outages, clients will have access to the Microsoft Support Portal which will allow them to receive reports directly from Microsoft to advise of any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access is granted to allow internal users access to perform their role. Microsoft provide tools to manage roles based access. However, Baytree do not take responsibility for managing client user access, clients can configure their own access based on roles and risks.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Baytree hold the Cyber Essentials Certification with a view of working towards the Cyber Essentials Plus certification through 2024/25. However the PowerBI cloud based solution we provide services for, is managed by Microsofts own security and governance standards as per the Microsoft Certification found in the Microsoft Service Trust Centre
• Information security policies and processes: Microsoft manage the security policies and processes relating to PowerBI. Information can be found below:; ; https://download.microsoft.com/download/6/D/F/6DFD7614-BBCF-4572-A871-E446B8CF5D79/MSFT_cloud_architecture_security.pdf; ; http://download.microsoft.com/download/C/E/3/CE357CE2-3A98-4493-BAEB-CEB13F333302/Cloud_App_Security_datasheet.pdf; https://www.microsoft.com/en-us/enterprise-mobility-security/cloud-app-security; ; Baytree have their own information security policy which is reviewed regularly and refresher training provided to staff on a frequent basis. Any risks of security breaches, are reporting to the Data Protection Officer as soon as they are identified following the process as outlined in the policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Upon identifying a required change, documentation is created to outline the planned change. An impact assessment is carried out for functional, technical and security impact. The change, if approved will be applied in a relevant workspace. Testing will take place to ensure the changes have the desired result. Upon test evidence being produced, the change will be approved. A deployment/publication plan including roll back will be developed and documents updated. The changes will be communicated to all relevant parties.; Upon changes being made successfully to the production environment, ; testing and final communications will be delivered.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Baytree Solutions fully utilises the Azure vulnerability management solutions for their internal solutions, these include:; - Azure security assessment centre to assess threats to service: https://azure.microsoft.com/en-gb/services/security-center/; - The use of 'as a service' solutions to utilise the Microsoft capability to apply patches to services.; - The use of Microsoft reporting as well as trusted third parties to provide alerting on vulnerabilities.; Customers will also have access to these tools to manage their own vulnerability management as part of their solution offer.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We manage our own protective monitoring utilising the Microsoft Security Centre to provide a comprehensive security alerting solution.; ; Each alert is reported and logged within the Baytree Solutions incident management platform.; ; Each alert is assessed and inline with its impact level.; ; Baytree do not offer protective monitoring as part of their client service offer
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Baytree Solutions operates an ITIL aligned incident management procedure.; Incidents related to the platform are automatically alerted via monitoring and alerting.; ; Users can report incidents into the Baytree Solutions incident management platform online or via email.; ; Reports can be provided to customers as agreed.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Here at Baytree we work to support climate change by:; 1. Recycling; 2. Working with sustainable suppliers; 3. Only taking journeys we need to - switching to online meetings where; we can; 4. Choosing the most appropriate mode of transport; 5. Continually encouraging employees to consider climate change; ; We are happy to work with our clients to ensure our engagement with them meets their climate change agenda

  Tackling economic inequality

  When fulfilling recruitment needs, Baytree will welcome applications from those who face barriers to employment and/or who are located in deprived areas.; ; Baytree Solutions utilises apprenticeship programmes to offer opportunities to those wanting to work in the sector but have no previous experience.; ; Where relevant, Baytree would consider supporting the clients objectives in tackling inequality

  Equal opportunity

  Baytree takes equal opportunity very seriously. The salary package offered to employee's is a standard offer regardless of age, gender, sexuality etc.; ; Baytree actively supports staff members with disabilities to ensure they are offered development opportunities.; ; We actively support all staff members to provide future development and career opportunities

  Wellbeing

  Baytree takes the wellbeing of its clients and staff seriously. We encourage our teams to build strong relationships with client teams to provide positive, supportive collaboration throughout, resulting in stronger, supported working communities.

Pricing

• Price: £450.00 to £820.00 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dpowell@baytreesolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.