MYBINS LTD

MyBins app

We provide councils with management system for MyBins app to make it easier for local authorities to communicate bin collection schedules, waste types for each bin and waste service updates directly to residents, all through one simple, user-friendly app.
We provide MyBins app to public via iOS and android.

Features

• MyBins app on iOS
• MyBins app on android
• MyBins app Management Panel
• App Analytics
• App Customisation
• Push Notifications
• Calendar Reminders
• iCal download option
• Social media content
• "Which Bin" Finder tool

Benefits

• Waste collection calendar direct to householders phone, easy to update
• Waste collection reminder service direct to householders phone
• "Which Bin" finder tool for householders to select correct bin
• Easy access to recycling bin information
• Easy access to all council waste and recycling services
• Simple and easy to set up, no council IT required
• Direct messaging via targeted push notifications for all services
• No use of personal data or any GDPR protected information
• Allows nationally consistent news across the MyBins app
• FOC to end user, with proven high take up rate

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alasdair@my-bins.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

138032770832690

Contact

Alasdair Meldrum
07789902678
alasdair@my-bins.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Digital commerce
  • Customer service
  • Contact centre

  Advertising

  • Advertising Placement
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: MyBins app works within the constraints set by iOS and android. These are periodically revised and changed and MyBins app updated accordingly. The app requires each council to actively engage by providing the most up to date waste routing information and content for the app.
• System requirements:
  • Version iPhone 5 (iOS 9) of iphone or newer
  • Version Android 4 of android or newer
  • Firefox, Chrome, Edge, Safari – all current versions

User support

• Email or online ticketing support: Yes
• Support response times: Email response within 3hrs during working hours (9am - 5pm) and 6hrs out with. Ticketing system will be in place mid 2026. ; Most issues relate to incorrect data at set up or user error, so we provide -; - dedicated support to councils at set up stage; - frequently asked questions to problem solve the issue; For public users of app - we provide FAQ's and email contact with same response time.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: MyBins Ltd, quick, easy to set up, no GDPR compliance issues, all set up via our dedicated account manager will work with councils to –; 1. Update routing information on the app; 2. Work with councils to provide extensive list of products for "Which Bin" waste finder tool; 3. Set up all useful links and news pages; Once set up our account manager will –; 1. Work with key staff so they understand the features; 2. Train staff on using the MyBins App Management Panel; 3. Provide contact service staff with FAQ’s to answer any public questions; 4. Quarterly update meeting to plan and agree any updates; 5. Where large scale routing changes are planned we will establish a work programme to manage this change; ; Support provided by ticket system, email and phone.; All app admins receive same level of customer support and at the same cost. ; Local authority customer assigned an account manager as first point of email or phone contact. Support tickets response within 3hrs during working hours (9am - 5pm) and 6hrs outwith.; End user have access to support emails to contact the Local Authority for council specific queries and MyBins team for app related issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Councils receive the following to start using the service; - Account manager to work with council to set up the app with regular meetings; - There are three key items of information required for the app – council vehicle routing information (council will already have this, we just need to convert to format required for the MyBins app), Which Bin finder – we will populate an extensive list for approval by the council and lastly information links council wants on the MyBins app. These will be based on existing council weblinks and can all be altered and modified by the council on the MyBins App Management Panel.; - Training will be provided to all user on the MyBins App Management Panel; - Refresher training is provided on request and the intention will be to record short videos to support users; Local Authority has full control over the content that is deployed within the app which includes:; - bin collection calendar and bin types information; - useful contact links; - advice pages; - news items ; For public users of the MyBins app, we will provide FAQ’s and video examples for MyBins set up, supported by social media posts to engage users.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data stored within the MyBins application is minimal and primarily mirrors information already held by the contracting local authority. The authority remains the data owner at all times.; ; Upon termination or expiry of the contract, authorised users may request a full export of all data associated with their tenancy. Data will be provided promptly in commonly used, open formats such as CSV and/or PDF to ensure ease of access, review, and onward use.; ; There are no technical or contractual barriers to data extraction, and no proprietary formats are used. Data will be supplied securely in line with agreed information governance and data protection requirements.
• End-of-contract process: At contract end, council customers may choose to:; ; Terminate the service, with the council area removed from the MyBins app and access disabled for local users.; ; Allow continued use, retaining non-personal configuration data (for example routing information, “Which Bin” details and public links) so MyBins Ltd can offer the app directly to residents for a nominal fee.; ; Renew or renegotiate, potentially at a reduced cost or no charge, subject to agreement, as alternative revenue models are developed.; ; The council may request a full export of its data at contract end, provided securely in CSV or PDF format.; ; Public users have no end-of-contract process and may simply delete the app if it is no longer required.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The app and web service use a single codebase which is deployed to all device types. The service provision on both mobile and desktop is the identical and optimised for the device type.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The MyBins service provides a full service interface for the Local Authority administrators to manage all aspects of the web app content, dataset and notifications. The service interface is cross browser compatible and can be accessed on both mobile and desktop devices.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: MyBins App is designed allow users with assistive technology the same user experience as other users. The app is designed to be accessible to users using text-to-speech and speech-to-text software and as well as being fully responsive and working with magnifier and screen reading technology.
• API: Yes
• What users can and can't do using the API: Local Authority administrators can use the API to:; - Set up a bin collection cycle unique to their region; - Upload the unique UPRN records for each household including the collection cycle; - Customise display of the collection cycles; Once live the data can be uploaded in real time either using a manual import or updated on a pre-determined schedule.; There is no limitations to the changes which can be made.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Prior to providing MyBins app to council householders, MyBins Ltd works with councils to -; - set council waste collection routing information into the app; - update "Which Bin" database, based on their collection system; - provide access to council services; - provide access to web based site where council can update all council services and control and manage news items and push notifications.; Public users can customise their app to receive; - alerts for their bin collections; - alerts for a relatives bin collections; - control news and push notifications

Scaling

• Independence of resources: The MyBins app is using Amazon Web Services (AWS) which provides ‘elastic hosting’ allowing us to automatically scale server and database resources up or down as required in order to provide consistent service regardless of demand.; As a small team, we carefully manage demand on staff resources to ensure consistent service for all customers. Most effort is required during contract onboarding, after which resource requirements reduce. We control the number of contract setups per month and have scalable plans in place to increase staff capacity as demand grows, ensuring no customer’s service is impacted by another contract.

Analytics

• Service usage metrics: Yes
• Metrics types: The MyBins application provides service usage metrics via an administrative management panel. Metrics are available through a real-time dashboard and periodic reports.; ; The management dashboard will be live prior to the commencement of any G-Cloud 15 contract.; ; Solution and focus resource tagging is not applicable. MyBins is delivered as a fully managed SaaS service with a single, shared hosting environment. Councils are charged a fixed contract price, and infrastructure costs are not itemised or allocated across internal departments.; ; Server-level resource tagging for departmental cost allocation is not required, as councils do not directly manage or pay for individual cloud resources.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data stored within the MyBins application is minimal and primarily mirrors information already held by the contracting local authority. The authority remains the data owner at all times.; ; Local authorities may request a full export of all data associated with the app. Data is publicly available address related data and not personal. Data will be provided promptly in open formats such as CSV and/or PDF. ; ; There are no technical or contractual barriers to data extraction, and no proprietary formats are used. Data will be supplied securely in line with agreed information governance and data protection requirements.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MyBins App will be available for download through iOS and android for the duration of the contract period, and necessary updates will be made to comply with iOS and android updates.; MyBins App Management Panel will be available at all times with exception of maintenance windows for maintenance and updates which will be agreed in advance.; MyBins is provided as a cloud-hosted service with a target availability of 99.9% per calendar month, excluding planned maintenance. Availability is monitored continuously. Planned maintenance is scheduled outside core hours wherever possible and customers are notified in advance.; ; If availability falls below the guaranteed level due to a MyBins service issue, service credits may be applied in line with contract terms. Refunds or service credits are calculated proportionately based on the period of reduced availability and agreed with the customer.
• Approach to resilience: The MyBins service is designed with resilience built in from the outset to ensure availability, reliability and data protection.; ; The application is developed using secure design and development practices to minimise vulnerabilities and reduce the risk of service disruption. MyBins is hosted on Amazon Web Services (AWS), using elastic, cloud-based infrastructure that can automatically scale to manage demand peaks and maintain consistent performance for all users.; ; The service benefits from AWS’s resilient data centre architecture, including built-in redundancy and high availability. Data is backed up regularly, and disaster recovery processes are in place to enable service restoration in the event of an incident. Details of the underlying AWS data centre resilience are available on request.; ; MyBins is delivered in line with iOS and Android platform guidelines and specifications, supporting stable and reliable operation across supported devices.
• Outage reporting: MyBins uses AWS monitoring and alerting to provide real-time detection of service issues and anomalies. Service availability is continuously monitored, and incidents are logged and investigated promptly.; ; Where an outage or service degradation occurs, affected customers are notified by email with details of the issue and updates on resolution. Internally, alerts trigger incident response processes to restore service as quickly as possible. A public status dashboard is not currently provided; outage information is shared directly with customers as required.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to management interfaces and the support system is controlled using role-based access control (RBAC).; ; Role-specific permissions: Users are assigned roles with access limited to the functions and portals required for their responsibilities.; ; Segregation of duties: Critical actions are separated where necessary to reduce risk of errors or misuse.; ; Support channels: Access to support tickets and customer data is restricted based on role, ensuring that staff can only view or modify data relevant to their duties.; ; These controls ensure that both administrative and operational activities are conducted securely, with access limited to authorized personnel only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: MyBins follows an in-house Information Security Management Plan that defines how information security risks are identified, managed and reviewed. The plan covers areas including access control, data handling, incident management and supplier security.; ; Information security is overseen by senior management, with operational reporting through line management and escalation to the designated Data Protection Officer where required. Policies are communicated to staff and compliance is supported through defined processes, access controls and regular review of security practices. Any security incidents are recorded, investigated and addressed in line with the management plan.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MyBins Ltd operates a controlled configuration and change management process to ensure service stability and security.; ; A baseline inventory of logical, physical, and functional service components is maintained and version-controlled throughout their lifecycle.; ; All changes are assessed and approved prior to implementation, including evaluation of potential security impacts on confidentiality, integrity and availability.; ; Changes are tested in a segregated sandbox environment before deployment to minimise disruption and business risk. Emergency changes follow an expedited, controlled process with retrospective review.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management; MyBins Ltd operates a proactive vulnerability management process to protect the confidentiality, integrity and availability of the service.; ; Assessing potential threats; Potential threats are identified through a combination of automated monitoring and supplier security controls. The service is hosted on AWS, which provides continuous infrastructure monitoring, vulnerability scanning, and intelligent threat detection to identify malicious activity and emerging risks. ; ; Threat intelligence sources; Information about potential threats is obtained from AWS security advisories, industry-standard vulnerability disclosures, operating system and framework vendors, and the Apple iOS App Store and Google Play Store security programmes.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: MyBins Ltd uses a combination of cloud-provider security controls and operational procedures to monitor the service.; ; The service is hosted on AWS, which provides continuous monitoring, logging and intelligent threat detection to identify suspicious activity and potential security incidents.; ; When a potential compromise is identified, alerts are reviewed immediately. An investigation is carried out to determine scope and impact, and affected components are isolated or restricted where necessary to prevent further risk.; ; Security alerts are monitored continuously. High-severity incidents are investigated as soon as they are detected, with containment actions taken immediately where required, followed by remediation and post-incident review.
• Incident management type: Supplier-defined controls
• Incident management approach: MyBins Ltd operates pre-defined incident management processes to ensure timely detection, reporting, and resolution of security and service events.; Pre-defined processes; Common incidents, such as password loss, unauthorised account access, or service outages, have documented response procedures to ensure consistent and effective handling.; ; User reporting; Users report incidents via the MyBins support ticket system, which logs all relevant details and timestamps for tracking and accountability.; ; Incident reporting and follow-up; All incidents are managed through the ticket system, with regular updates provided to the reporting user. Post-resolution reports summarise the incident, actions taken, and any preventive measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free demo version of MyBins app can be set up for an unlimited period. This will include a made up postcode based on the actual council collections. Waste finder tool set up for a small number of items and information will be set up based on council website
• Link to free trial: https://my-bins.co.uk/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 8%
• Between £500,001 and £1,000,000: 11%
• Between £1,000,001 and £2,500,000: 14%
• Between £2,500,001 and £5,000,000: 17%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • IOS distribution certificate
  • Android App Security (Play Protect)
  • Android Developer Verification
  • - AWS hosting certified to ISO 27001/27017/27018/27701

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alasdair@my-bins.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.