CACI LIMITED

Cygnum Workforce Management and Resource Planning Software

Cygnum is an innovative, intelligent digital solution that adapts to your changing needs. Delivering workforce management, case management and financial management in a single joined up solution, Cygnum helps to maximise efficiency and minimise costs. Empower your organisation to work smarter, improve services, reduce risk and be ready for change.

Features

• Sophisticated multi-resource scheduling including optimisation and digital wallchart view
• Implement casework and process with digital forms, contact and workflow
• User definable business rules to model triggers, actions and outcomes
• Manage financial planning, timesheets, expenses, pay & billing
• Utilise a scalable, highly performant and extensible single data source
• Report on live operational data with interactive dashboards and drilldown
• Use standard browsers on multi-devices for web and portal access
• Cygnum Mobile app to access functionality on-the-go and offline
• Integrate with third-party systems using Open APIs and RESTful web-services
• Secure access including 2FA, single sign-on, data and process security"

Benefits

• Reduce time on workforce scheduling and increase operational efficiency
• Ensure business processes are followed, delivering high quality output
• Easily model software to reflect specific or localised business practice
• Have assurance that your numbers are matching operational reality
• Single version of the truth for all operational data
• Make business decisions based on real-time data insight and analysis
• Access and use the system easily and intuitively
• View and capture data wherever you go regardless of signal
• Easily fit Cygnum into your IT landscape and share data
• Rest assured that your data is secure and accessed correctly"

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

138333159328766

Contact

CACI Digital Marketplace Sales Team
0207 602 6000
bid.team@caci.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None, other than internet access. Planned maintenance is carried out with the client's knowledge at a time to ensure no or minimal disruption to the client's service.
• System requirements:
  • Web Application: HTML5 web browser and connection to the internet.
  • Mobile Application: Current Android/iOS device and connection to internet.

User support

• Email or online ticketing support: Yes
• Support response times: Questions (or tickets) can be submitted online at any time through CACI's support ticketing system. CACI application and technical support are available to respond 09:00 to 17:30 Monday to Friday, and at other times by special arrangement.; ; Whilst CACI will always endeavour to respond as soon as practicable, specific SLAs for response times are as follows:; ; Priority 0: Loss of service: 15 minutes; Priority 1: Service failure with no workaround: 30 minutes; Priority 2: Service failure with practicable workaround: 48 hours; Priority 3: Application fault with minor impact, or general query: 4 weeks.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CACI's standard support level, included in our pricing, provides a full solution support desk operated by CACI's Customer Care Team 09:00 to 17:30 Monday to Friday excluding bank holidays.; ; Our standard SLA for fault resolution is:; ; Priority 0: Loss of service: 15 minutes response, 4 hour resolution; Priority 1: Service failure with no workaround: 30 minutes response, 10 working day resolution; Priority 2: Service failure with practicable workaround: 48 hours response, 8 week resolution; Priority 3: Application fault with minor impact: 4 weeks response, 12 week resolution; ; Enhanced SLAs can be arranged on request.; ; All clients will have a dedicated Relationship Manager. Clients will also have an allocated Customer Care Manager who will be responsible to providing regular reports of any faults and performance against the SLA. Additional onsite and remote support can be provided to clients, which will be at an agreed hourly rate as detailed in the contract.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: CACI will confirm all client needs for configuration and implementation including training during requirements gathering and implementation. ; ; Typically, we offer an initial onsite kick-off meeting with the client at a suitable location (onsite or nearby) and agree the method and types of users to receive training, this will depend on the client service needs, number and location of users that require training. ; ; Cygnum training sessions are designed to be interactive and are delivered by knowledgeable and experienced consultants, with in-depth knowledge of the solution. Full training documentation will be supplied, as well as user and how-to guides, regular advice notices and webinars.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Docx (Microsoft Word)
• End-of-contract data extraction: Users can extract all their data at contract end using Cygnum’s embedded reporting and export tools. If required, CACI can be commissioned to support or manage detailed exit plans on a case‑by‑case basis.; ; By default, following contract termination, CACI ensures secure deletion of customer data in line with our data‑retention and disposal policies.
• End-of-contract process: At the outset of the contract, CACI will work with the client to agree an end‑of‑contract exit plan where required. If a client chooses not to renew, and written notice is received, the agreed exit activities will be initiated.; ; Clients can extract their own data using the standard export and reporting tools included within the service. If the client requires CACI to support or perform the data extraction, this is available as an additional costed service under the agreed exit plan.; ; Once the client confirms all required data has been successfully retrieved, CACI will securely delete the client’s Cygnum environment in line with our data‑retention and disposal policies
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Cygnum runs on standard desktop and laptop devices, and is fully optimised for iPads and other tablets via browser access. Users can access almost all functionality, including reports, diaries, and form input/output. The mobile interface includes larger fonts, optimised screen layouts, reduced top bars, default pick lists, and alternative home screen options. Cygnum Mobile, built using Microsoft .NET MAUI, provides a dedicated mobile app with native controls. It works seamlessly online and offline, using message queuing to ensure no data is lost. Forms completed on the app synchronise automatically with Cygnum in real time for full integration and auditability.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access the Cygnum service through an HTML5 compatible web browser. No client-side installation is required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Cygnum is designed to align with WCAG 2.2AA and has been assessed with support from an accessibility specialist. The service incorporates accessible colours, fonts, layouts, and clearly distinguished hyperlinks with descriptive text. A high‑contrast mode is available to support users with visual impairments. All core functions are fully keyboard accessible, and input fields include context‑specific assistance such as look‑ups and pick‑lists. Browser text‑scaling applies consistently across all screens. Cygnum is also successfully used with speech‑recognition tools such as Dragon NaturallySpeaking. The service continues to be reviewed against EN 301 549 to support a wide range of accessibility needs.
• API: Yes
• What users can and can't do using the API: Cygnum has been designed to be open and interoperable, its integration and analytics engines allow bi-directional third-party integration and data extraction. Cygnum uses an engine based on open API 3.0 REST standards with capability to expose transactions as a RESTful web service. ; ; Cygnum transactions can be easily converted to RESTful API interfaces and this information can be imported or exported to a 3rd party solution, in order to make changes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cygnum can be tailored extensively to meet each client’s operational needs. During implementation, clients can select modules, configure reporting and dashboards, and define user permissions and role‑based settings. The CACI project team works closely with the client to understand requirements and advise on the most effective configuration.; ; User roles and access rights are fully customisable through the security module, enabling administrators to control permissions at screen and action level (e.g., deny, read‑only, edit, add). Individual users can personalise dashboards, adjust layouts, and generate reports relevant to their role.; ; Following training, authorised users can configure business rules, workflows, and create or amend input and output forms to support local data‑capture or document‑generation needs. Reports can be edited or written from scratch.; ; To support evolving requirements, clients can also purchase discrete change packages post‑implementation, allowing Cygnum to remain closely aligned to their ongoing operational needs.

Scaling

• Independence of resources: Cygnum is delivered as a dedicated tenant for each client. This ensures full segregation of environments, meaning the activity or demand of one client cannot impact the performance or availability of another. Each tenant has its own allocated resources, configurations, and data boundaries, guaranteeing consistent performance irrespective of usage patterns elsewhere in the service.

Analytics

• Service usage metrics: Yes
• Metrics types: CACI provide metrics on service availability, incident response and resolution times. Note that CACI monitor metrics from infrastructure and security components in order to pro-actively maximise availability and minimise incidents.; ; The Cygnum application includes a dashboard for clients to monitor key data. This includes email alerting where service performance falls below configurable thresholds.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: All data within the solution will be stored in the AWS London Region (eu-west-2), encompassing all databases, file stores, data and virtual machine backups.; ; AWS operates an ISO27001 certified Information Security Management System. Both AWS staff and third party personnel must apply in advance for access to AWS data centres, specifying the layer of the data centre they need to access. Requests are reviewed/approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions. Third parties are signed in and escorted by authorized AWS staff.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data directly from Cygnum using the integrated reporting and extraction tools. After training, users can define the exact datasets they need and export them in standard formats such as Excel or CSV.; ; Where additional support is required, CACI can be commissioned to carry out data extraction on a case‑by‑case basis. This may include exporting data in alternative formats, such as XML or JSON, to support integration or migration to other systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML - default XML schema, user can create their own
  • XLXS - standard Excel Format
  • PDF - applicable for Output Forms only
  • RTF - Open format for word documents
  • SLK - Open format for excel documents
  • HTML - data exported in standard stylesheet.
  • Customised formats (upon request)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ODBC sources
  • CSV
  • TXT
  • XML
  • REST

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Data transmitted between the buyer’s network and CACI’s Cygnum environment is protected using industry‑standard encrypted channels, ensuring confidentiality/integrity of all information transferred.; ; All data handling is carried out in line with GDPR and contractual data‑protection obligations, supported by CACI’s Information Handling and Data Protection Policies. CACI complies with the principles of the HMG “10 Steps to Cyber Security” and operates a comprehensive security‑awareness programme, including mandatory induction and ongoing refresher training.; ; Access control measures follow ISO 27001 Annex A9, and CACI’s ISMS has been certified to ISO 27001 since 2006, providing audited assurance for all data‑flow and security controls.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Within CACI’s network, data is protected in line with GDPR and all contractual data‑protection obligations, following our Information Handling and Data Protection Policies. CACI complies with the HMG “10 Steps to Cyber Security” and maintains a comprehensive awareness programme, including mandatory induction and ongoing training. Access control measures follow ISO 27001 Annex A9, with our ISMS certified to ISO 27001 since 2006. Infrastructure and security components are continuously monitored to maximise availability and minimise incidents, ensuring data remains protected throughout the environment.

Availability and resilience

• Guaranteed availability: System availability is over 99%. ; ; Anticipated downtime for service packs / upgrades is agreed in advance with the clients to avoid any impact during busy periods. This proactive approach enables communications to be sent to the user base prior to release. Any service credits agreed for not meeting the system availability will be negotiated during contract discussions.
• Approach to resilience: CACI solutions are designed to be highly resilient and are hosted either in AWS or within CACI’s Tier‑3 data centre, providing a high degree of redundancy. Resilience is delivered through multiple independent fibre network rings, N+1 Close Control Unit air conditioning, and multiple 20Mva power feeds from a local power station. In the event of power interruption, N+N UPS systems and three warm‑start diesel generators ensure continuity.; ; The solution architecture includes redundant blades, power, networks, and enterprise storage designed to eliminate single points of failure. CACI also uses resilient cloud‑based collaboration tools such as Outlook, SharePoint, and Teams to support service operations.
• Outage reporting: In the unlikely event of service outage an email alert would be sent to the client's user(s) from CACI Customer Care Team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Cygnum is governed throughout by role-based security, including specific user actions such as who can publish and who can access specific data fields for reporting. Cygnum’s inbuilt security functionality is extensive, robust and highly configurable. Using a parent/child hierarchy principle, users have security settings applied by default based on their position in the organisational breakdown structure. Security can apply to menu paths, screens, and reports, only allowing certain staff to access certain functions as appropriate. Cygnum defines functional permissions at a hierarchical security group level, to which individuals’ user accounts are linked.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CACI maintains key certifications to ensure security, quality, and strong governance. We hold Cyber Essentials Plus and Data Seal, and are registered with the ICO under the NIS Directive. CACI is also certified to ISO9001 (Quality Management), ISO20000 (Service Management), and ISO14001 (Environmental Management). Demonstrating our commitment to well‑managed security.
• Information security policies and processes: CACI manages sensitive data for public- and private‑sector customers and ensures confidentiality, integrity and availability at all times. We operate a formal Information Security Management System (ISMS) with policies, procedures and technical controls aligned to the ISO27000 series, and certified to ISO27001 since 2006. CACI also holds Data Seal and Cyber Essentials certifications.; ; Our ISMS incorporates the NCSC 14 Cloud Security Principles, 10 Steps to Cyber Security, 12 Supply Chain Principles, and the Government’s Technology Code of Practice. Compliance is supported through regular internal and external audits, extensive KPI monitoring, and customer‑led reviews.; ; CACI maintains a company‑wide risk management programme, with formal risk assessments conducted at least annually. Risks relating to confidentiality, integrity and availability are managed through defined controls, security configuration, and operational processes. We run ongoing initiatives to minimise human‑factor risks, including screening, confidentiality agreements, security awareness training and mandatory induction education, with disciplinary processes enforced where required.; ; Technical protections include highly available infrastructure in CACI data centres, nightly encrypted offsite backups, regular patching, firewalling, intrusion detection and antivirus protection. Independent penetration tests are completed annually.; ; Security governance is embedded into business‑as‑usual operations, ensuring that policies are consistently followed and that information security remains a core organisational priority.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CACI’s configuration and change management processes are documented within our ISMS and follow our formal Change Control Policy. Service components are tracked throughout their lifecycle using established procedures.; ; Major or significant changes are peer‑reviewed and submitted to the Change Advisory Board (CAB), which supports the Change Management team in assessing, prioritising, and approving changes. Any change with potential user impact is communicated to stakeholders for feedback.; ; Approved changes are progressed by Change Managers, who update implementation plans where required. A dedicated Quality Assurance team conducts system‑acceptance testing for all new systems, upgrades, and versions to ensure no security impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CACI operates a comprehensive vulnerability‑management programme, including weekly vulnerability scans across critical systems and applications. Potential threats are assessed through risk evaluation and prioritisation of new patches based on vulnerability severity and available threat intelligence. Emergency patches that present an imminent risk are applied without undue delay, while all other Windows patches are deployed within 14 days of receipt.; ; Our system administrators subscribe to relevant security alerts and publications to ensure emerging threats are identified and addressed promptly. This enables CACI to counter new risks effectively and assess and adopt new technologies and security best practices where appropriate.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security is monitored through Symantec Cloud Workload Protection, Amazon GuardDuty, Amazon Inspector, AWS Config and Security Hub, and Cygnum’s audit function. These provide intrusion detection/prevention, file‑integrity monitoring, anti‑malware protection, and detection of network, API, and AWS‑account anomalies. Alerts are recorded on the CACI web portal and an incident is logged and handled in line with the agreed SLA.; ; Security logging and alerting capture events across Active Directory/MSEntra , IPS and DLP. Systems are monitored for resource issues, and logs are centrally stored and reviewed daily. CACI maintains mature incident‑response and business‑continuity processes, with security consultants available 24/7 for critical events.
• Incident management type: Supplier-defined controls
• Incident management approach: CACI operates a comprehensive, well‑tested incident‑management process. Cygnum is developed within a security‑aware culture and supported by CACI’s ISO27001‑aligned ISMS. Systems are fully monitored, and employees must report any real, perceived, or potential incident. All incidents are assessed for impact, prioritised, and managed in line with Security Incident Policies and Response Procedures.; ; Incidents are logged, investigated through root‑cause analysis, and subject to corrective and preventative actions to reduce recurrence. ; ; Policies and procedures ensure consistent reporting, escalation, and response. Our cyber‑security programme includes predefined incident‑response plans, technical controls, operational resilience and business‑continuity processes to minimise the impact of security events.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute
• ISO/IEC 27001 accreditation date: Tuesday 11 April 2006
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification covers all CACI services, offices, and data centres.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Group Ltd
• ISO 9001 accreditation date: Friday 30 March 2001
• What the ISO 9001 doesn’t cover: The following services are not covered by our ISO 9001 certification:; Acorn Datasets, Paycheck and StreetValue; Individual Level Data - Demographic Propensity Models and Financial Lifestage Segmentation; Insite ; Pin Routes
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2bca6ecb-5ff5-4d86-8fca-97c234b2ebd5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1ee56f96-0fae-4a36-a7e4-618bd3a1c940
• Other security certifications: Yes
• Any other security certifications: Data Seal

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.