Policy in Practice

Low Income Family Tracker (LIFT) Dashboard

The LIFT platform is a SaaS based interactive tool that combines our comprehensive welfare policy analytics engine with local authority administrative data to drive strategic and operational decisions. Councils can identify financially struggling residents, design appropriate interventions, and track the effectiveness of these interventions.

Features

• Identify vulnerable residents missing out on benefits
• Analysis of households most impacted by welfare reform
• Track the impact of interventions on households
• Proactive approach to modelling the impact of known future policies
• Get monthly automated data refreshes
• Spot trends in your data-sets
• Download the underlying data-sets for further analysis
• Ability to export data into MS Excel
• Training and support including live chat support

Benefits

• Quickly identify and access information on which households need support
• Understand and improve residents financial resilience and reduce poverty gaps
• Reduce problem debt, possible eviction/homelessness, food and fuel poverty
• Increase household’s income from benefits and other support
• Maximise income and avoid costs by preventing vulnerability earlier
• Evidence of where support is needed from third party experts
• Make data-driven decisions
• Identify households that are in poverty now/in the future

£9,995 to £150,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

138405341034636

Contact

Deven Ghelani
0330 088 9242
hello@policyinpractice.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Tested on IE8 and above.
• System requirements:
  • Browser
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are typically within the hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is a typed portal. Any requests on improved accessibility can be discussed with the company
• Web chat accessibility testing: Testing has been done by the web chat software provider. Any further conversations on accessibility would be welcomed by Policy in Practice
• Onsite support: Yes, at extra cost
• Support levels: Service includes a half day of on-site training. ; Additional time can be purchased.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, or user documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users are sent their data as part of the service. Their data is deleted when the contract ends as described in the data sharing agreement.
• End-of-contract process: The service is delivered and there are no additional costs. ; ; The buyer need only provide 45 days written notice if provided as an ongoing service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web-based user interface, SSO, API access, and webhooks
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We run automated light house testing.
• API: Yes
• What users can and can't do using the API: We provide a webhook to send case data to customers' CRM or other services. We provide an API that allows benefit calculations to be run as a service.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The logo, colours, labels and ordering of questions on the form. We can customise the data fields returned in the webhook.

Scaling

• Independence of resources: Cloud based service automatically scaled up, guaranteed uptime and delivery timescales provided at the outset.

Analytics

• Service usage metrics: Yes
• Metrics types: Comprehensive MI including overall usage, number of users accessed, services accessed (among others).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Sent securely via file sharing site as an excel file.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Specified in Clause 8 of our terms and conditions: ; http://policyinpractice.co.uk/outcome-based-software/terms-and-conditions/
• Approach to resilience: Available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Currently use username and password authentication and are looking to move to domain restriction and federated identity.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 28/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow best practice procedures, these are regularly updated by our CTO and head of operations for what is a constantly evolving service.
• Information security policies and processes: Document and available upon request as PDF / word document.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Processes are regularly updated by our CTO and head of operations, with external support/input on a regular basis. We operate industry-standard continuous integration and deployment approaches aligned to the Accelerate/State of DevOps research and recommendations. We use infrastructure as code managed in source control. At the networking infrastructure level, we rely on AWS for change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Processes are regularly updated by our CTO and head of operations, with external support / input on a regular basis. We make use of github dependabot alerts. Regular automated deployments ensures updates and security patches are incorporated as a matter of course. We actively develop our software and ensure that vulnerabilities are patched via the dependency management system. At the networking infrastructure level, we rely on AWS for security patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis. At the networking infrastructure level, we rely on AWS for protective monitoring processes. We additionally employ a SaaS monitoring solution at the application level.
• Incident management type: Supplier-defined controls
• Incident management approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis. At the networking infrastructure level, we rely on AWS for incident management processes. We have a documented internal management and incident response process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We aim to achieve carbon neutrality by greening business processes and offsetting more carbon emissions than we emit. ; ; As a small company our tCO2e is relatively low already but we still aim to be a carbon-neutral company by 2025
• Covid-19 recovery:

  Covid-19 recovery

  The LIFT platform supports people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are/were shielding. The LIFT platform identifies vulnerable residents so local authorities can target support to them. This support provided can improve the financial strength of customers by providing them with the support they require. Improving financial strength and by supporting vulnerable residents can significantly improve mental health, which can often result in reducing the demand on health and care services.
• Tackling economic inequality:

  Tackling economic inequality

  The provision of our LIFT platform directly tackles economic recovery, identifying vulnerable residents, targeting support to them and tracking change. ; ; The LIFT platform is an innovative, scalable and future-proofed technology that modernises delivery and increases productivity to deliver lower costs and higher quality of services.
• Wellbeing:

  Wellbeing

  The provision of the LIFT platform supports health and well-being, particularly the mental health of vulnerable residents by targeting support to them and improving their financial strength.

Pricing

• Price: £9,995 to £150,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.