Specialist Computer Centres plc
ServiceNow (ITSM/ITOM/CSM) - SupportNow Service - by SCC
With over 40 years of experience in delivering Managed Services, and as a ServiceNow(ITSM/ITOM/CSM) customer ourselves, we have vast knowledge and experience with 24/7 capabilities in supporting all kinds of organisations with varying needs and wants. Our ITIL lead Service Delivery teams deliver IMPACT to organisations 365 days a year.
Features
- Large and dedicated team of ServiceNow (ITSM/ITOM/CSM) Professionals
- Solution Architecture, Design, Delivery and Project Management
- ITIL expertise: Incident, Problem, Change, Service Catalogue, CMDB
- Security Clearance – UK based SC Cleared (and/or eligible) Consultants
- Roadmap your Enterprise Service Management (ESM) Journey
- Europe’s largest independent IT business, 40 year experience
- IMPACT (Install&Integrate, Manage, Progress, Assist, Consult, Technology)
- Cloud SaaS delivered ITSM platform supporting ESM utilising ITIL
Benefits
- Accelerated/rapid deployment decreases time it takes to realise your investment
- Configuration (not customisation) makes regular upgrades pain free
- Over 1,000 UK organisations currently using SCC’s ServiceNow configuration
- 24/7 business with over 5,000 staff in Europe
- Fixed price or T&M engagements
- Experience delivering services in government, health, education, blue-light and defence
- Flexible Support Services, designed to meet your needs
Pricing
£272 to £1,125 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 3 8 6 5 2 6 5 5 3 7 9 1 4 7
Contact
Specialist Computer Centres plc
Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com
Planning
- Planning service
- Yes
- How the planning service works
- SCC are able to offer full planning services to all our customers when moving to a ServiceNow platform in any business areas. Our team of business analysts and project managers are well equipped to ensure we can work with your organisation to capture all requirements and plan against those and the best practices of ServiceNow that we will introduce.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- ServiceNow
Training
- Training service provided
- Yes
- How the training service works
- SCC works with our internal training departments and those within ServiceNow to be able to provide a tailored training programme as needed as part of any and all implementations we do with our customers. Our training can be across a multitude of forums, including; classroom, video training, and self-service training all accompanied with the supporting documentation and training materials.
- Training is tied to specific services
- Yes
- Services the training service works with
- ServiceNow
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- SCC are experienced in the migration of a number of applications and solutions onto a ServiceNow platform. We are able to provide robust project plans to ensure that migration is inclusive of the appropriate levels of business engagement, communication, training, testing and familiarisation is included to ensure the migration a successful one.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- ServiceNow
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- SCC ensures that all implementations within any of the instances we implement, are subject to platform configuration reports that relate to both the health of the platform and all processes and workflows against a number of criteria, including but not limited to, security, platform stability, manageability, scalability, upgradability and usability.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- SCC can offer a fully managed support service to ensure that all platform demands, including ideas, defects, enhancements and projects, are all supported and delivered through release management. Further we can offer full 1st, 2nd and 3rd line support on all platform support needs and will work with ServiceNow on behalf of all our customers where an incident may be one for support by ServiceNow.
Service scope
- Service constraints
- See service description
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Dependent on customer requirements
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- None
- Support levels
- Support levels depend on the customers requirement
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 06/07/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A - Our certification covers all locations and services provided by SCC.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard Data Security Manager
- PCI DSS accreditation date
- 27/06/2023
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 - Business Continuity
- CAS (S) - Sanitisation of classified materials
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project.Covid-19 recovery
SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved.Tackling economic inequality
SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity.Equal opportunity
SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks.Wellbeing
SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.
Pricing
- Price
- £272 to £1,125 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.