Softcat Limited

Softcat Cloud Software Services

Provides small, medium, large, enterprise software subscriptions solutions for:
-Accounting: Providing FM Systems, Link Group IFRS 16 Lease Accounting
-Education: Pluralsight
-Analytics
-RPA and AI
-IT Service Management SysAid
-GIS
-CRM: Qualtrics
-Security Solutions: Egress Email and Workspace Security giving secure collaboration, reduce Human Activated Risk
-ERP: Dogma, Squiz
-COTS

Features

• Accounting Solutions: MUFG Corporate Markets Treasury Limited
• Education Solutions: Pluralsight Skills Library, Everything Plan
• Analytics Solutions: SonarQube,
• RPA+AI Solutions: Flowable, Marketing Automation
• IT Serv. Mgmt. Solutions: PagerDuty
• GIS Solutions: Everbridge 360 Crisis, Integrated GIS/Map-based, HR geo-location data
• Experience Contact Centre as a Service, Omnichannel, CPaaS
• Security Solutions: Egress, BoxPhish Cyber Security, Phishing, 1password, Bitwarden
• ERP Solutions: NetSuite, Dogma Group
• COTS Solutions: AppViewX, Adobe, 8x8, Fastly

Benefits

• Application Recovery, Role-based Access Control, Multi-Factor Auth
• AI-Powered Classification, High Fidelity Optimization, Flexible Cloud Storage
• Stackable Data Platform with Business Subscription, Content Delivery Network
• One centralized platform, customizable workflows, and real-time collaboration
• Ensures compliance with HR policies, resulting in an elevated HR
• Accounting: Complete Control IFRS 16 Lease, lease portfolio management software
• Security: Human Activated Risk business email compromise, encrypted password management
• Certificate Lifecycle Management plus PKI, Efficient Certificate Lifecycle management
• RPA+AI: Case management system, Automated, AI, ITSM, open-source BPM
• DXP license, support and migration, optimization of contextualized digital experiences

£950 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

138755276751549

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on the service and vendor.; ; Softcat's resolution times are:; Priority 1 24x7x365 <15 Minutes response Priority 2 P24x7x365 <30 Minutes response Priority 3 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response Priority 4 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Dependant on the service and vendor. Softcat's resolution times are: Priority 1 24x7x365 <15 Minutes response Priority 2 P24x7x365 <30 Minutes response Priority 3 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response Priority 4 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Softcat support customers with account management and solution training, as well as providing user documentation and user guides for the chosen solution
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: N/A
• End-of-contract data extraction: Softcat support customers with data extraction with our specialist and Customer Success teams. We work with vendors to ensure customers data is extracted from the solution in the most appropriate way
• End-of-contract process: Typically customers will be unable to access the service

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Softcat will work with the customer and vendors to ensure that appropriate measures are in place to guarantee users aren’t affected by the demand other users, such as logical separation methods etc.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics can include monitoring metrics, usage etc
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: N/A

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Softcat use Equinx data centres with physical access control, encryption methods and data sharding, Solution requirements will be dependant
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Softcat support customers with data extraction with our specialist and Customer Success teams. We work with vendors to ensure customers data is extracted from the solution in the most appropriate way
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Dependant on solution chosen
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Dependant on solution chosen

Availability and resilience

• Guaranteed availability: Availability is guaranteed through SLA's and customer contract
• Approach to resilience: Available on request
• Outage reporting: Available on request

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Provided on request
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Provided on request

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: March 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Softcat have ISO 27001
• Information security policies and processes: Softcat have ISO 27001 and Cyber Essentials Plus

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Provided on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Provided on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Provided on request
• Incident management type: Supplier-defined controls
• Incident management approach: Provided on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £950 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.