EXACT LEARNING SOLUTIONS SRL

eXact learning LCMS

End to end solution for digital content and document management, authoring and delivery to any channel (web, mobile, paper)

Features

• remote access
• scalability
• security
• tracking
• Accessibility
• testing
• Versioning
• Project Management
• Workflow Management
• Workflow Templating

Benefits

• Publish content for multiple devices or output formats
• Collaborative content creation and review
• Full control of content creation or content review projects
• Reuse on content chunks to speed up the content creation
• Access control to any material through users role assignment
• Flexibility of the software and openess to custom change request
• Full version control of content stored into the Digital Repository
• Advanced and powerfull search on the Digital Repository
• High configurabilty of the platform to match customers needs
• Centralized point of storage of learning, documents items

£350.00 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghilardotti@exactls.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

139097884487292

Contact

GIOVANNI GHILARDOTTI
00393487104998
ghilardotti@exactls.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: EXact learning solutions offers all customers a choice of several levels of Customer Support Service in the form of a Service Level Agreement according to customer needs. ; The Service Level Agreement (SLA) provides two main points of contact between Customers’ stakeholders and the ELS Customer Support Team:; • Issuing a Trouble Ticket (TT) using on-line Customer Support Portal website; this point of contact is available with all SLAs (available 24 hours a day, 7 days a week); • Through a dedicated phone call: telephone point of contact is available 24X7 extended hours with the Intensive SLA
• System requirements:
  • Windows Server 2012 R2 to Windows Server 2019
  • Internet Information Services (IIS)
  • Microsoft .NET Framework 2.0
  • Microsoft .NET Framework 4.0
  • Microsoft .NET Framework 4.5.2
  • Microsoft .NET Framework 4.6
  • ASP.NET Core 5.0

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: There are 2 Service Level Agreements (SLAs):; - Silver SLA covers working hours, 5 days a week ; - Platinum SLA that covers 24/7/365 ; The response times depend on the SLA signed and on the criticality/severity level of the problem, It varies from 1 to 5 days depending on the criticality level that is Level 0 for Blocking and Level 3 for Low.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: The Platinum SLA offers Customer access to ELS’s periodically released Software upgrades (Minor Releases, Patches, Hot Fixes, Major Releases or New Versions).; The Platinum Service Level offers the Customer with two Point of Contact for Assistance Requests:; - Via the Support Portal;; - Via telephone to ELS technicians during Office Hours or at the phone number provided upon activation of the Service during Extended Hours.
• Onsite support: Yes, at extra cost
• Support levels: The SLA provides two points of contact between Customers’ stakeholders and the ELS Support :; • Issuing a Trouble Ticket using on-line Customer Support Portal ; available with all SLAs (24 hours a day, 7 days a week); • Through a dedicated phone call: telephone point of contact is available 24X7 extended hours with Platinum SLA; • Office hours or Silver SLA (also referred as “business hours”):; o Monday to Friday, 9AM - 6PM (CET), excluding Italian public holidays; • Extended hours 24 x 7 (available 24 hours a day, 7 days a week, including weekends and public holidays) – for Platinum SLA; ELS Customer Support Team records all requests, together with related reports of anomalies which may have occurred, the intervention time, the resolution time, the causes of the reported anomalies, and all the technical operations carried out to resolve the anomalies themselves. ; Customers can track and review the status of the tickets submitted at any time.; For every SLA level purchased, the “Maintenance” service and the “Support” service works as follows:; • Maintenance refers to software upgrades and ordinary maintenance activities.; • Support refers to a predefined number of ordinary Support TTs that may be opened per year.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: EXact learning solutions is based on the implementation of its eXact learning LCMS platform through the well-established consulting methodology named the “eXact method”.; The eXact method is based on some consulting activities aiming at to collect and analyze customer' content creation, management and distribution life cycles and strategies in order to implement the eXact learning LCMS which will optimize the intense production, translation and delivery of the learning items .; The eXact method embeds several steps to address and evolve common issues and needs in enterprise learning content management, production life cycles and strategies including user roles and permissions, multi-language re-versioning, management process templates (or workflows) and dynamic publishing across different LMS/Channels and device solutions.; Whilst the eXact method foundation is standardized by many years of deployment in many large organizations sharing common needs and solutions worldwide, its implementation details will be customized on the specific needs and directions of the customer.; The implementation services offering includes the following project phases: ; 1. Project Kick-off & Planning; 2. Discovery; 3. LCMS Functional requirements and use case development; 4. Integration scenario analysis (parallel to other phases); 5. LCMS Solution Setup; 6. LCMS Testing ; 7. LCMS Run and Review
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We will do the extraction of the customer's data on request
• End-of-contract process: The extraction of data is usually done on a project basis.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: APIs for content and project management and authentication, security, users and tracking services
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: The experience of one will not necessarily be representative of other users with disabilities. The goal of user testing was to get a varied pool with diverse needs and see how that impacted the experience.; What we did can be summerized with:; - Test for how well the site supported alternative input by navigating it with a keyboard. ; - Test how well it supported alternative output with a screen reader.; - Screen readers were used on both desktop and mobile devices. ; All of the accessibility testing we’ve done was an eye-opening experience.
• API: Yes
• What users can and can't do using the API: APIs for content and project management and authentication, security, users and tracking service
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We are very flexible, we define together and based on the customer needs we agree on the best service to offer.

Scaling

• Independence of resources: The access is controlled by username and password

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported in CSV format or as PDF reports
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • WORD
  • SCORM
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • PPT
  • WORD
  • SCORM

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.999%
• Approach to resilience: Available on request
• Outage reporting: Email alerts and dedicated service

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: By management of roles and permissions
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Italia S.p.A.
• ISO/IEC 27001 accreditation date: 14/03/2022
• What the ISO/IEC 27001 doesn’t cover: Certification available upon request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our datacenter is Certified ISO 27001, 27017, 27018, 27035-1, 27701

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Availble on request
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Double Firewalls and antivirus
• Protective monitoring type: Undisclosed
• Protective monitoring approach: By constant monitoring and supervision we respond to incidents according to customer's SLA.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Ticketing system

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £350.00 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A PoC of 3 months that includes:; - a sandbox with limited functionalities; - limited nr. of users ; - limited disk space

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghilardotti@exactls.com. Tell them what format you need. It will help if you say what assistive technology you use.