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EXACT LEARNING SOLUTIONS SRL

eXact learning LCMS

End to end solution for digital content and document management, authoring and delivery to any channel (web, mobile, paper)

Features

  • remote access
  • scalability
  • security
  • tracking
  • Accessibility
  • testing
  • Versioning
  • Project Management
  • Workflow Management
  • Workflow Templating

Benefits

  • Publish content for multiple devices or output formats
  • Collaborative content creation and review
  • Full control of content creation or content review projects
  • Reuse on content chunks to speed up the content creation
  • Access control to any material through users role assignment
  • Flexibility of the software and openess to custom change request
  • Full version control of content stored into the Digital Repository
  • Advanced and powerfull search on the Digital Repository
  • High configurabilty of the platform to match customers needs
  • Centralized point of storage of learning, documents items

Pricing

£350.00 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghilardotti@exactls.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 3 9 0 9 7 8 8 4 4 8 7 2 9 2

Contact

EXACT LEARNING SOLUTIONS SRL GIOVANNI GHILARDOTTI
Telephone: 00393487104998
Email: ghilardotti@exactls.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
EXact learning solutions offers all customers a choice of several levels of Customer Support Service in the form of a Service Level Agreement according to customer needs.
The Service Level Agreement (SLA) provides two main points of contact between Customers’ stakeholders and the ELS Customer Support Team:
• Issuing a Trouble Ticket (TT) using on-line Customer Support Portal website; this point of contact is available with all SLAs (available 24 hours a day, 7 days a week)
• Through a dedicated phone call: telephone point of contact is available 24X7 extended hours with the Intensive SLA
System requirements
  • Windows Server 2012 R2 to Windows Server 2019
  • Internet Information Services (IIS)
  • Microsoft .NET Framework 2.0
  • Microsoft .NET Framework 4.0
  • Microsoft .NET Framework 4.5.2
  • Microsoft .NET Framework 4.6
  • ASP.NET Core 5.0

User support

Email or online ticketing support
Email or online ticketing
Support response times
There are 2 Service Level Agreements (SLAs):
- Silver SLA covers working hours, 5 days a week
- Platinum SLA that covers 24/7/365
The response times depend on the SLA signed and on the criticality/severity level of the problem, It varies from 1 to 5 days depending on the criticality level that is Level 0 for Blocking and Level 3 for Low.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
The Platinum SLA offers Customer access to ELS’s periodically released Software upgrades (Minor Releases, Patches, Hot Fixes, Major Releases or New Versions).
The Platinum Service Level offers the Customer with two Point of Contact for Assistance Requests:
- Via the Support Portal;
- Via telephone to ELS technicians during Office Hours or at the phone number provided upon activation of the Service during Extended Hours.
Onsite support
Yes, at extra cost
Support levels
The SLA provides two points of contact between Customers’ stakeholders and the ELS Support :
• Issuing a Trouble Ticket using on-line Customer Support Portal ; available with all SLAs (24 hours a day, 7 days a week)
• Through a dedicated phone call: telephone point of contact is available 24X7 extended hours with Platinum SLA
• Office hours or Silver SLA (also referred as “business hours”):
o Monday to Friday, 9AM - 6PM (CET), excluding Italian public holidays
• Extended hours 24 x 7 (available 24 hours a day, 7 days a week, including weekends and public holidays) – for Platinum SLA
ELS Customer Support Team records all requests, together with related reports of anomalies which may have occurred, the intervention time, the resolution time, the causes of the reported anomalies, and all the technical operations carried out to resolve the anomalies themselves.
Customers can track and review the status of the tickets submitted at any time.
For every SLA level purchased, the “Maintenance” service and the “Support” service works as follows:
• Maintenance refers to software upgrades and ordinary maintenance activities.
• Support refers to a predefined number of ordinary Support TTs that may be opened per year.
Support available to third parties
No

Onboarding and offboarding

Getting started
EXact learning solutions is based on the implementation of its eXact learning LCMS platform through the well-established consulting methodology named the “eXact method”.
The eXact method is based on some consulting activities aiming at to collect and analyze customer' content creation, management and distribution life cycles and strategies in order to implement the eXact learning LCMS which will optimize the intense production, translation and delivery of the learning items .
The eXact method embeds several steps to address and evolve common issues and needs in enterprise learning content management, production life cycles and strategies including user roles and permissions, multi-language re-versioning, management process templates (or workflows) and dynamic publishing across different LMS/Channels and device solutions.
Whilst the eXact method foundation is standardized by many years of deployment in many large organizations sharing common needs and solutions worldwide, its implementation details will be customized on the specific needs and directions of the customer.
The implementation services offering includes the following project phases:
1. Project Kick-off & Planning
2. Discovery
3. LCMS Functional requirements and use case development
4. Integration scenario analysis (parallel to other phases)
5. LCMS Solution Setup
6. LCMS Testing
7. LCMS Run and Review
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We will do the extraction of the customer's data on request
End-of-contract process
The extraction of data is usually done on a project basis.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
APIs for content and project management and authentication, security, users and tracking services
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
The experience of one will not necessarily be representative of other users with disabilities. The goal of user testing was to get a varied pool with diverse needs and see how that impacted the experience.
What we did can be summerized with:
- Test for how well the site supported alternative input by navigating it with a keyboard.
- Test how well it supported alternative output with a screen reader.
- Screen readers were used on both desktop and mobile devices.
All of the accessibility testing we’ve done was an eye-opening experience.
API
Yes
What users can and can't do using the API
APIs for content and project management and authentication, security, users and tracking service
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We are very flexible, we define together and based on the customer needs we agree on the best service to offer.

Scaling

Independence of resources
The access is controlled by username and password

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported in CSV format or as PDF reports
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • WORD
  • SCORM
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • PPT
  • WORD
  • SCORM

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.999%
Approach to resilience
Available on request
Outage reporting
Email alerts and dedicated service

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
By management of roles and permissions
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas Italia S.p.A.
ISO/IEC 27001 accreditation date
14/03/2022
What the ISO/IEC 27001 doesn’t cover
Certification available upon request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our datacenter is Certified ISO 27001, 27017, 27018, 27035-1, 27701

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Availble on request
Vulnerability management type
Undisclosed
Vulnerability management approach
Double Firewalls and antivirus
Protective monitoring type
Undisclosed
Protective monitoring approach
By constant monitoring and supervision we respond to incidents according to customer's SLA.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Ticketing system

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

N/A
Covid-19 recovery

Covid-19 recovery

N/A
Tackling economic inequality

Tackling economic inequality

N/A
Equal opportunity

Equal opportunity

N/A
Wellbeing

Wellbeing

N/A

Pricing

Price
£350.00 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A PoC of 3 months that includes:
- a sandbox with limited functionalities
- limited nr. of users
- limited disk space

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghilardotti@exactls.com. Tell them what format you need. It will help if you say what assistive technology you use.