Cloudoko

Cloudoko Forms

Cloudoko Forms is a design and runtime platform for delivering powerful, accessible and responsive forms to be used standalone or embedded in your website pages. This service takes care of the complex integration required to store completed forms in your Customer Relationship Management (CRM) system or other data store.

Features

• Fully responsive mobile-first forms
• Rich interface for configuring forms (no “coding” required)
• Supports common customer scenarios (mandatory / non-mandatory / anonymous)
• Support for authenticated customers when combined with Cloudoko Identity
• Supports common location scenarios (LLPG address / street)
• GIS integration for improved location capture (Google / ESRI)
• Migration capability to move forms between Development/Production environments
• Connector available offering full Lagan CRM e-form integration
• Connectors to other CRM systems/data stores available on request
• Connects securely to your internal systems (no VPN required)

Benefits

• Develop new "digital" business processes quickly and easily
• Bring existing business processes online through your website
• Increase ROI in CRM and Business Process Re-Engineering (BPR)
• Reduce development and maintenance costs through business process re-use
• Increase customer engagement
• Enhance functionality on your public website
• Can be used as an internal mobile worker solution
• Supports 100,000’s of transactions/month and scales to your needs
• Support portal staffed by engineers responsible for the development
• Short term commitment (30 day no quarrel cancellation policy)

£0.40 to £0.50 a transaction a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudoko.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

139259057493373

Contact

Matthew Wynn
01904500808
sales@cloudoko.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: When integrated with a CRM system, Cloudoko Forms could be considered as an extension of that CRM system. Cloudoko Forms extends the reach of CRM systems such as Lagan Enterprise to the web.
• Cloud deployment model: Public cloud
• Service constraints: To enable Cloudoko services to integrate with your internal systems, Cloudoko Driver must be installed on a Windows Server running inside your network. A Cloudoko Driver installation is required for each Cloudoko Environment you wish to run (e.g. Development / Production). Depending on the Connectors that are run in Cloudoko Driver, access and permissions to connect to databases / web services / APIs running inside your network may be required.
• System requirements:
  • Microsoft Windows
  • .NET Framework 4.7.2

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service desk is monitored 24/7, however regular support business hours are 9 to 5 (UK time), Monday to Friday. Alternate arrangements are available by negotiation, please contact us to outline your requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support portal is staffed by engineers responsible for the development ensuring that you get the best response to any issues raised. This is included in the cost of this service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Included in our costs, we provide one day of onsite / offsite (as required) form designer training. This is backed up by our online service desk, powered by a knowledge base, including how-to, troubleshooting and concept articles.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Forms data stored on behalf of the customer, if any (forms data can be stored in a customer's internal CRM/other data store), can be extracted and made available in CSV format. Configuration data for the forms service will be deleted at the end of the contract.
• End-of-contract process: You may cancel your Cloudoko Forms subscription at any time to conclude on the final day of the month next following the expiry of a minimum of 30 days’ notice. Example 1: if notice is served on 27 March, the Subscription for this Service Offering shall expire at 23:59 on 30 April. Example 2: if notice is served on 2 April, the Subscription for this Service Offering shall expire at 23:59 on 31 May.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The customer facing UI is a fully responsive design that works equally well on mobile and desktop devices. ; ; The Cloudoko Forms designer requires the larger screen size of a tablet or larger device. All other administration features can be used on a mobile device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The administrator UI is a fully responsive web site that works equally well on mobile and desktop devices.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The Cloudoko Forms API can currently be used to list forms that are available on a given environment, and retrieve a launch URL for a given form.; ; Future developments on our roadmap will permit users of our service to pre-populate Cloudoko Forms with data, allowing information to be passed in from other systems.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cloudoko Forms can be customised to appear like they belong on your website. Our on-boarding process includes the creation of a CSS theme that is sympathetic to your brand. In addition, all Cloudoko Form templates can be amended further to allow insertion of custom HTML headers, footers and CSS stylesheets (fonts, images etc).; ; Furthermore, the Cloudoko Form designer offers full customisation capabilities to allow you to create HTML forms that look good on all mobile, tablet and desktop devices.

Scaling

• Independence of resources: Cloudoko Forms is implemented as Microsoft Azure App Service that can be scaled up or down within minutes depending upon demand. We have several different scaling options including automatic scaling.

Analytics

• Service usage metrics: Yes
• Metrics types: On request, we can enable analytics reporting which will send Cloudoko Forms usage information to Google Tag Manager or Google Analytics.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: We store data inside an Azure SQL Database secured by Microsoft. Any sensitive information is encrypted.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Statistical details of submitted form transactions can be exported on request.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Cloudoko Forms does not import any data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As per clause 9 of our subscription agreement (http://www.cloudoko.com/docs/en-gb/subscriptionagreement) we shall use commercially reasonable endeavours to make our service available 24 hours a day, 7 days a week. Our typical maintenance window is between 10pm and 2am UK time. Our service desk is open during normal Cloudoko business hours (9am – 5pm UK time), however we do monitor the desk outside of these hours and will respond to emergency situations. In the unlikely event that a customer deemed our service level unacceptable, we would refund that month's subscription upon request.
• Approach to resilience: Cloudoko Forms is hosted on multiple servers within the Microsoft Azure Cloud. Further information is available on request.
• Outage reporting: In the unlikely event of an outage or any system degradation, we provide email alerts. System status is also reported via our administration portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: We believe that not all business processes will benefit from enforcing authentication on an end user. Therefore, authentication in Cloudoko Forms is an option that can be configured on a form by form basis. To enable authentication your subscription must include the Cloudoko Identity module. Further details of this can be found in our pricing document.
• Access restrictions in management interfaces and support channels: Users are granted an account which provides access to the Cloudoko Forms management interface through the "My Cloudoko" section of our website. It uses a role based permission system to restrict the functionality available to your users. We place no limit on the number of user accounts you can create in our service.; ; Our service desk uses a separate third party authentication system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cloudoko is currently pursuing ISO/IEC 27001 certification.
• Information security policies and processes: As Cloudoko is a micro-sized enterprise, all reporting is currently to director level.; ; We currently comply with a range of the requirements, policies and controls with a comprehensive approach that maps to ISO 27001:2013, the international standard for information security.; ; We are on the journey to independent certification for ISO 27001:2013, and are aiming for a UKAS accredited certificate to be achieved during 2024. Our practices will also ensure compliance with the information security and privacy elements expressed in the EU General Data Protection Regulations from May 2018. ; ; ISO 27001: 2013 focused tools, policies and frameworks are either in place or in the process of being implemented including a statement of applicability and objectives for an information security management system (ISMS) scope to include the organisation and its staff, the products available over G-Cloud, and relevant supply chain activity that either processes customer data or has some interaction around it e.g. development of the service.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All code is managed in a source control repository (Microsoft Azure DevOps). All changes are tracked in an issue management system (Atlassian JIRA) and their potential security impacts are reviewed on a individual basis. Our release process allows rollback to any version of our services. Should problems be found, we can switch between production and staging environments very quickly.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our service is deployed as an Azure App Service. As such, operating system vulnerability patching is handled by Microsoft. Most third party software libraries we use are delivered via NuGet which reports any recommended updates. We endeavour to update our services to use these as quickly as possible whilst maintaining system integrity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logs are currently manually monitored for unusual activity. In the near future, we aim to automate much of these procedures coupled with an alerting system.; We are able to disable parts of the system with a high degree of granularity, allowing us to investigate affected parts whilst largely maintaining service up-time. Affected customers are kept informed via our service desk and emails.; We respond to all incidents within one hour.
• Incident management type: Supplier-defined controls
• Incident management approach: Whether discovered by customers or ourselves, incidents are reported via our service desk and all further updates are reported via the same service desk ticket. Where an incident affects more than one customer, incident updates are provided via email. In the case of a serious incident causing any amount of downtime, upon resolution, a full report detailing causes and any remedial steps taken is emailed to affected customers.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our service is designed to minimise carbon footprint by leveraging cloud-based technologies, and promoting self-service channels. This reduces the need for physical infrastructure and promoting energy efficiency practices. We also advocate for sustainable practices within our organisation and among our clients.

  Covid-19 recovery

  We contribute to Covid-19 recovery efforts by offering solutions that facilitate remote work, digital transformation, and efficient communication between organisations and their customers.

  Tackling economic inequality

  Cloudoko's offering provides affordable and accessible services, particularly for small and medium-sized enterprises (SMEs) and organisations with limited resources.

  Equal opportunity

  Cloudoko is an equal opportunities employer. We are committed to fostering diversity and inclusion within our workforce.

  Wellbeing

  We prioritise mental health and work-life balance, fostering a supportive and healthy work environment for our employees.

Pricing

• Price: £0.40 to £0.50 a transaction a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide 30 day trials of Cloudoko Forms on request. All features in the software are enabled.
• Link to free trial: https://www.cloudoko.com/contact?subject=forms-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudoko.com. Tell them what format you need. It will help if you say what assistive technology you use.