UCHECK LIMITED

uCheck - Background Screening and Verification Checks

uCheck offer an easy to use online platform that allows users to submit a variety of employment screening checks. uCheck's system enable access to all levels of DBS check as well as, Disclosure Scotland Adverse Credit and Right to Work Checks. You can utilise our Digital Identity Verification Technology.

Features

• Online Platform (PC, Mobile, Tablet)
• DBS Enhanced, Standard & Basic Checks Available
• Embedded Digital Identity Services (RTW & Identity)
• Disclosure Scotland Basic & PVG (Protecting Vulnerable Groups Checks)
• Automated Processes
• API Integration Available
• Instant Support via Livechat
• Client White Labelling / Branding Available
• Configurable (User Settings, emails, organisational structure)
• Instance Reporting

Benefits

• Reduce time to hire
• Make safer hiring decisions
• Quick turnaround (majority of checks complete within 48 hours)
• Comprehensive checks
• Cost Effective
• Reduced Admin Cost

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.lander@ucheck.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

139332325192727

Contact

Jack Lander
0330 113 33 33
jack.lander@ucheck.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/a
• System requirements: Access to a modern web browser

User support

• Email or online ticketing support: Yes
• Support response times: UCheck respond to queries within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: UCheck provide online support via a chat function that is available to all users and applicants from within uCheck's platform. uCheck's platform also provides helpful information within the platform via a knowledge base. Some customers are also allocated an Account Manager who would conduct regular reviews via Quarterly Performance Reviews and Annual Performance Reviews.. uCheck's support team are available Monday - Friday between the hours of 0830 - 1730 to support with operational queries.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: UCheck's team will work alongside customers to ensure that we gather all information from customers to ensure that we deliver a solution that fits those needs. uCheck provide product demonstration, online training and training videos to ensure that customers have a positive introduction to uCheck.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers are able to extract their data upon request.
• End-of-contract process: When a contract is due to expire and is not renewed uCheck will either delete, archive or put customer data beyond use in line with our data retention policy.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: UCheck platform is mobile friendly.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: UCheck offer's multiple APIs for our services depending on the individual requirements. We have a lite integration that allows for simple requests and dual platform functionality. uCheck also offers a full integrated solution that allows all data to be passed via an API integration.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: UCheck's online platforms can be customised in line with requirements. All parts of the process can be customised and this can be completed upon request and would require additional bespoke development. uCheck are able to white label their systems to allow users to add their company colours and logos to the uCheck platform.

Scaling

• Independence of resources: UCheck's system distributes its load among multiple virtual servers within a cloud environment (Amazon Web Services) and can automatically increase its capacity if the load exceeds a predefined threshold.

Analytics

• Service usage metrics: Yes
• Metrics types: UCheck provide customers with access to instant reporting from within our platform. Customers can use our reporting suite to instantly report on applications using a time frame and are instantly exported via a CSV file.; ; uCheck do conduct annual / quarterly reviews with customers which are dependent on the contract in place.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: F required, users are able to export data from within the platform via a CSV file. We can also manage bulk data exports via request.
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: UCheck utilise a Web Application Firewall to protect against incomplete transmission, misrouting, unauthorised message alteration,; unauthorised disclosure, unauthorised message duplication or replay. The system manages the connections between uCheck systems; and direct users to ensure full protection of transactions.; All traffic between the site and end users is encrypted using the highest possible standards that the browsers / OS will allow. These; standards are regularly checked as part of the SSL/PCI scanning. All data passes through the Web Application Firewall to check for; malicious attempts. We use AES 256-bit encryption for all personal data to ensure that it remains secure.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: UCheck conforms to a cryptographic usage and key management policy.; ; All access to data is strictly controlled through active directory authentication.; ; Customer data is segregated in a shared account by account ID; ; External network perimeters are hardened and configured to prevent unauthorised traffic.; ; Inbound and outbound points are protected by firewalls.; ; Access to company systems are restricted to fixed IP address at head office to ensure no unauthorised remote access to systems.; ; Employees working remotely access a fixed IP via a secure VPN.

Availability and resilience

• Guaranteed availability: The platform will normally be available 24 hour per day, seven days a week. uCheck do have a platform status checker tool on our website.
• Approach to resilience: Available on request
• Outage reporting: UCheck reports outages via a public dashboard that is available via our website. uCheck will also inform customers of any service issues via emails and banners within the platform.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: UCheck can restrict user access and can also enable wider user access. All users must access their account using unique log in credentials. Two Factor Authentication can also be enabled.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and Cyber Essentials Plus
• Information security policies and processes: UCheck maintain regular audits and senior management reviews to ensure that processes are being followed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow industry best practice for software development. We track change requests, maintain code in a version controlled environment, require that changes pass tests and require code review before deployment.; ; We deploy changes to a development environment and assess these for potential security issues using vulnerability scanning tools.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: UCheck has encompassing policies in place designed to identify and remediate vulnerabilities accurately and within an appropriate timeframe.; ; To ensure our security, we regularly carry out Business Impact Assessments, Penetration tests and other threat detection techniques. uCheck have a Managed Detection Response contract and have enabled alerting on all relevant systems and other external sources. In the event of a threat being identified, remediation is carried out as soon as possible.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: UCheck regularly carry out business impact assessments, penetration testing and other threat detection techniques. In the event of a threat being detected, remediation will be carried out as soon as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: UCheck have a wide array of policies and procedures that cover all ranges of incidents. All colleagues and users have the ability to report incidents. Following incidents, we conduct reviews to understand incidents and will implement fixes to ensure they do not occur again.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment
• ISO/IEC 27001 accreditation date: Wednesday 17 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Centre for Assessment
• ISO 9001 accreditation date: Wednesday 12 February 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 281bb52a-d7df-406a-bd68-7b7c59eed7b9
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.lander@ucheck.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.