MAIAR LIMITED

Sparx Enterprise Architect software

MAIAR is a Value Added Reseller of the internationally recognised Sparx Systems Enterprise Architect (EA) application for bringing clarity from complexity through toolset led, rigorous systems engineering techniques. Training, mentoring and over-the-shoulder support are supplied, along with specific EA led consultancy.

Features

• Comprehensive support for UML
• Intuitive and friendly user interface
• MDA transformation support
• Suport for pluggable technologies using MDG technology
• Database modelling
• Version control support
• Baseline support

Benefits

• Open standard
• Models and manages complex information
• Structured scenario editor enabling effective use case creation
• Enables information sharing between team members
• Enables requirement capture
• Provides information traceability

£200 to £600 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at treeves@maiar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

139498241416755

Contact

Tony Reeves
07475 807107
treeves@maiar.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Model Driven Generation (MDG) e.g. ARCHIMATE. MODAF, TOGAF
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: In order to use the full range of facilities on offer a licence needs to be purchased.
• System requirements:
  • EA can be installed on individual Windows machines
  • Alternatively, EA can be installed on an enterprisewide IT system
  • Addition of Pro Cloud Server can enable browser access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: MAIAR assists with EA requirements capture, software installation, tailored user support and consultancy. ; Our Technical Support Manager will allocate support resources upon request.; Support costs are calculated at agreed SFIA day rates.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online resources can be supported by individual coaching/over the shoulder support and documentation at extra cost upon request.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • DOCX
  • DOC
• End-of-contract data extraction: The data may remain locally hosted throughout the licence period. ; Data stored in the cloud may therefore be saved locally before the contract ends.; ; Users' information deleted in accordance with GDPR guidelines.
• End-of-contract process: The EA application becomes inaccessible but no data is lost. EA (.eap) files may be transferred to other platforms with extant licences.; Data is retained in a relational database and can be exported in a .xml fie format.; No additional costs are incurred at contract completion.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Direct dial or email
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Both the Model Driven Generation (MDG) and Add-Ins can use the API to tailor the look and functions of EA to suit their specific needs. MAIAR can provide support to configure these for clients.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The breadth and depth of EA can be configured for the user to reduce potential complexity and increase productivity. This is mainly done using the Model Driven Generation (MDG) Technologies capability within the tool. MAIAR offers specialist support for the creation of MDG capabilities if required by the customer.

Scaling

• Independence of resources: The only limits on the service are those imposed by the customer's LAN/WAN capacity and latency.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Sparx Systems pty

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Export as csv, rtf, pdf, doc, xml; Import as csv, xml, Add Ins for MSOffice Excel, Word, Visio and possibly others.; ; EA has a 'data miner' function to connect to many data sources Integration via API/Add In allows Import/Export with 3rd party tools
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xml
  • Html
  • .eap
  • .doc
  • .rtf
  • .pdf
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xml
  • Html
  • .eap
  • MS Office applications

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not applicable.
• Data protection within supplier network: Other
• Other protection within supplier network: Not applicable.

Availability and resilience

• Guaranteed availability: Once a licence is purchased, EA software is fully available at all times. The manufacturer, Sparx, issues periodic software updates to guarantee and improve the service.; If there were to be any issues with EA not functioning correctly and the issue being unresolvable, then a full refund would be made.
• Approach to resilience: Available upon request.
• Outage reporting: Not applicable.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: System Administrator controls access to the application software.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SN Registrations(Holdings) Ltd.
• ISO/IEC 27001 accreditation date: 20 December 2019
• What the ISO/IEC 27001 doesn’t cover: Nil. Certification covers all current activities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: MAIAR has its own System Security Policy which is certified under ISO27001 and also checked under ISO9001. All employees are required to read and sign their understanding and acceptance of this policy. MAIAR complies with UK GDPR regulations.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and change management of the application software for the large international user community is carried out by Sparx.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Not applicable. User defined.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Not applicable. User determined.
• Incident management type: Undisclosed
• Incident management approach: Not applicable. User defined.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have closed our office and adopted a Work From Anywhere / Client Site approach, which significantly reduces our carbon footprint. We have also shifted from a hardware on-site server based approach to entirely cloud based, using eco-friendly datacentres. We are in the throes of offering an EV Salary Sacrifice scheme, amongst a number of other activities focussed on fighting climate change.

  Covid-19 recovery

  We have revised the company's structure, processes and resourcing to reflect what we learnt though the lean periods of Covid-19. We have emerged successful and on an upwards pathway. Our WFA model ensures that staff are still able to work without the need to travel or attend specific sites, thereby reducing the possibilities of infection or transmission if unwell.

  Equal opportunity

  We have refreshed our recruitment policy to reflect the latest UK Government legislation and guidance, and all of our recent recruits have been recruited on talent, culture and capabilities; we are provably diverse. We continue to apply a Continuous Improvement Scheme with regular reviews.

  Wellbeing

  We invest heavily in employee wellbeing, and offer BUPA private healthcare for all employees, spouses and partners. We hold weekly "wellness" virtual coffee breaks as a "no work talk" drop in session. We volunteer extensively in our local and military / veteran communities and do a lot of unseen / not widely visible charitable fundraising. We offer wholly flexible working (Location and hours) and allow our staff to determine the method in which their services are delivered to our clients.

Pricing

• Price: £200 to £600 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day trial of standard package functionality. This allows use of all major capabilities.; Free online example version provided by supplier

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at treeves@maiar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.