DEVONPORT ROYAL DOCKYARD LIMITED

Defence Enterprise Cloud Support Services

Babcock provides technical services including enterprise architecture, infrastructure design, implementation, security, service support, data exploitation, business intelligence and training to ensure the success of your secure cloud projects including OFFICIAL SENSITIVE and SECRET deployments. We can undertake the full design scope or provide experienced SQEP personnel to support existing teams.

Features

• Information assurance services for Defence
• Enterprise architecture, technical architecture, data architecture, security architecture expertise
• Expertise in the integration of applications across the MOD network
• Technical team of business/systems analysts to capture user requirements
• Expertise in MOD boundary protection services and enclave separation
• Expertise in support, delivery and accreditation of secure MOD systems
• Expertise in up to SECRET Information Handling Models including ASSC
• Training services to support MOD/Enterprise user communities
• Digital Exploitation services (BI and Analytics services)
• Digital onboarding services (ie paper conversion)

Benefits

• Improved management of information assets including ASSC information
• Training services to enable Enterprise project collaboration
• Reduce your risk by using experienced technical and security experts
• Enable you to understand the technical dependencies between different services
• Demonstrate compliance with MOD security Standards
• Benefit from our experience of the support of virtualised services
• Understand and manage service transition risks
• Business intelligence and analytics to gain business insight
• Digital conversion to assist with information assurance of legacy documentation

£531 to £1,750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

139725791067671

Contact

Andy Dunn
07983636092
navalnuclearbids@babcockinternational.com

Planning

• Planning service: Yes
• How the planning service works: Babcock Digital Solutions has over 20 years of experience in providing highly secure MOD systems within the MOD private cloud. We can provide a wide range of technical support services to supplement the skills of your in-house team to ensure cost effective and successful delivery of your required deployed Cloud services. We provide technical services including analysis, architecture, development, design, implementation, systems engineering and operational support. ; ; During the Discovery phase of your project or programme, Babcock consultants can engage with your organisation to develop a comprehensive understanding of your requirements. This includes consideration of the enterprise architecture, data architecture, and security architecture required to meet the needs. Our team offer advice on transition and migration of data whilst utilising existing 'proven' and accredited service patterns to offer best VfM to our Customers.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Enterprise Collaboration Service - OFFICIAL SENSITIVE
  • Enterprise Collaboration Service - SECRET
  • Enterprise Apps Store - OFFICIAL SENSITIVE
  • Enterprise Apps Store - SECRET
  • SharpCloud - OFFICIAL SENSITIVE
  • SharpCloud - SECRET
  • SharpCloud - OFFICIAL

Training

• Training service provided: Yes
• How the training service works: Our Cloud Software services are supported by a Training team who offer existing application support and/or customisable training packages. The team hold ISTQB Testing Foundation Certificate qualifications and utilise training delivery approaches aligned with the Defence Systems Approach to Training (DSAT). Where specific third party application training is required, Babcock have a proven supply chain network who can support user training needs.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Enterprise Apps Store - OFFICIAL SENSITIVE
  • Enterprise Apps Store - SECRET
  • Enterprise Collaboration Service - OFFICIAL SENSITIVE
  • Enterprise Collaboration Service - SECRET
  • SharpCloud OFFICIAL
  • SharpCloud OFFICIAL-SENSITIVE
  • SharpCloud SECRET

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Babcock Digital Solutions has over 20 years of experience in providing highly secure MOD systems within the MOD private cloud. We can provide a wide range of technical support services to supplement the skills of your in-house team to ensure cost effective and successful delivery of your required deployed Cloud services. We provide technical services including analysis, architecture, development, design, implementation, systems engineering and operational support. ; ; Babcock can support the customer with transition/conversion/onboarding of existing data, applications and services from private cloud and/or cloud provided services. Babcock specialise in supporting secure MOD systems with information assurance requirements that need to comply with JSP 604.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Enterprise apps Store - OFFICIAL SENSITIVE
  • Enterprise apps Store - SECRET
  • Enterprise Collaboration Service - OFFICIAL SENSITIVE
  • Enterprise Collaboration Service - SECRET
  • SharpCloud OFFICIAL
  • SharpCloud OFFICIAL-SENSITIVE
  • SharpCloud SECRET

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer functional testing services such as:; - Performance test help to check health of any software; - Measuring the speed, accuracy and stability of software; - Demonstrating that the system meets performance criteria Improve optimisation and load capability; - Identify discrepancies and resolve issues; - Functional testing assures that application works as per users requirements

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Architecture
  • Security Assurance Coordination
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our services are supported by ISO 20000 certified IT Service Management processes to which it has held accreditation since 2009. These processes cover service, risk, incident, problem, change and release management processes to ensure that the best possible levels of service quality and availability are maintained at all times. Our team will help our customers to maximise the ongoing benefits of their services to best effect.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard 4 Hour response to Priority 1 incidents but ability to tailor to customer requirement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday toFriday)* - 95% SLA (Outside Scheduled Downtime).; * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation.; SLA's above and beyond the standard offering are priced on request.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SharpCloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CyDR

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Babcock are committed to reducing our impact on the environment, embedding the company’s principle of ‘be kind’ to ensure the overall impacts of our operations are minimised. We take our responsibilities seriously and ensure we play a key part in the transition to a more sustainable future. Key to this is our Group wide carbon strategy plan ‘Zero 40 by 2040’, to drive extensive decarbonisation programmes across our estates, assets and operations. Babcock is delighted to have successfully achieved certification in July 2023 to the Carbon Trust Route to Net Zero Standard – Taking Action tier.; We have identified 15 sites across the organisation where our interaction and impact on local ecosystems has been considered ‘significant’ and are working to conduct biodiversity assessments across all these sites and are on track to complete this by 2024.; We continue to deliver improvements to our waste management practices through robust waste management plans. These plans identify opportunities to reduce our waste to landfill by 2025 and a roadmap of transition away from single-use plastics by 2027.; At the heart of our SaaS services is the provision of the Defence Nuclear Data Centre (DNDC). The DNDC is a state-of-the-art facility which is built and operated to the highest independently audited industry standards.; The DNDC is part of the Climate Neutral Data Centre Pact (CNDCP) which is working towards a carbon neutral target by 2030. This is being achieved through numerous initiatives including:; Leveraging 100% renewable energy (achieved for last 6 years); Direct air evaporative cooling capability lovwering energy consumption and cost; Water buffering for cooling equipment reducing peak water usage by 85%; Removal of diesel from standby systems and replaced with Hydrotreated Vegetable Oil (HVO). Reducing fossil emissions by 90%, our NOx emissions by >15% and our particulate emissions by >25%.; Rainwater harvesting

Pricing

• Price: £531 to £1,750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.