Brochet Ltd

Specialist co-authoring (and general) support in Microsoft Word

Support for teams under pressure producing complex documents in Microsoft Word, particularly when co-authoring. Setting up Word to help users work with a common approach to minimise the introduction of errors and corruption. Providing Hypercare, live support for teams, typically immediately before publication.

Features

• Reviewing and organising Microsoft Word templates and tools
• Tools to repair corrupted numbering, mainly in legal numbered documents
• Organisation and task specific training for co-authoring in Microsoft Word
• Secure redaction tool

Benefits

• Time saved producing documents
• Reducing errors
• Reduced demand for IT support (down 80% in one agency)
• Reduced stress for authors and more timely production
• Secure, marked redaction but does not affect pagination

£960 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@brochet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

139792222677419

Contact

David Pike
01264560940
david@brochet.co.uk

Planning

• Planning service: Yes
• How the planning service works: It is unclear if Microsoft 365 is cloud software. However we would provide advice on how to organise Microsoft Word (including the full cloud version) and how to optimise security including redaction in Microsoft Word (as opposed to a PDF file). It is based on an initial business analysis looking at the existing organisation of the software and the detailed requirements of the client.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Word 365

Training

• Training service provided: Yes
• How the training service works: We provide bespoke training targeting the key tasks that users need to carry out in Microsoft Word, SharePoint and Teams; We can also deliver generic training in Microsoft Word.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365/Word
  • Microsoft Word integration with SharePoint

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide advice and support on how to structure file access in the client's environment and working efficiently with SharePoint
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft 365 and Microsoft Word

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All our products are stress-tested before they are supplied to our clients. We are on hand during implementation. We provide ongoing support. The internal client testing is effectively running through their day-to-day activity when using Word. There is no requirement for behind the scenes testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We ask clients to buy a block of hours in advance that we can draw down against when requests come in. This tends to be for smaller requests. For a clearly defined task that lasts more than a day, we will give a brief estimate of the expected time. ; We also provide hypercare. This is where we are available to review a critical document immediately before publication. Typically this is where there is a complex document and there is a hard deadline. We look to clean up errors in the styles, numbering, and cross references. It is particularly relevant when chapters have been written as separate documents and then combined in a final report. We can work on the document at our offices or work online together with the client. For particularly sensitive documents we could come in person to the client's office.

Service scope

• Service constraints: We are available 9am to 5pm and can be available outside those times by agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond in four hours (within normal working hours).; ; We are not typically available at weekends but this can be arranged for very specific events
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We have one support level.; The cost is £120 per hour; We can provide an account manager if required

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Training to help all users access Microsoft Word more effectively. Implement accessibility features in Word

  Wellbeing

  Reducing unnecessary stress caused by a basic tool (Word) being used incorrectly. Typically fighting to resolve problematic formatting or corrupted documents.

Pricing

• Price: £960 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@brochet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.