PANICGUARD LIMITED

Zecure - Employee safety platform

Zecure is an employee safety platform, designed for the new way of working.
Part of the PanicGuard group, Zecure provides a range of smart features
and intelligent services that help keep employees safe wherever they work.
Its technology is trusted by millions all over the world.

Features

• Raising an Panic Alert
• Tracking a Journey / Meeting
• Real-Time Incident Reporting with escalation rules
• Live Location Sharing
• Fall, Impact and idle detection
• Ghost Mode (non tracking)
• Check-In
• Mass Communication Tool
• Alert monitoring
• Zone monitoring

Benefits

• Increasing the safety of employees
• Providing users with peace of mind
• Give employees a voice
• Ensuring staff are aware of danger
• Ability to escalate alerts directly to emergency services
• Be able to evaluate and run reports
• Provide a duty of care to employees working alone
• Offer lone workers the protection when out in the field
• Protect lone worker from risks including injuries
• Keep track of your team wherever they are

£3.00 to £7.00 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.constable@panicguard.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

139798431378666

Contact

Adam Constable
020 3633 4975
adam.constable@panicguard.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Alert Monitoring Solution - MAStermind, Sentinel, Bold
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • APP - IOS / Android Device
  • Dashboard - Web browser with Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 – Critical (P1) ; TIME TO RESPOND - 15 minutes ; ; 2 – Major (P2) ; TIME TO RESPOND - 1 hour ; ; 3 – Ordinary (P3) ; TIME TO RESPOND - 1 day or next business day ; ; 4 – Low (P4) ; TIME TO RESPOND - 1 day or next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Silver ; 24/7 online Support Portal Access; Notifications about new versions and builds ; Self Service Portal ; Online Learning Resources ; ; Gold ; 24/7 online Support Portal Access; Dedicated Support Agent ; Notifications about new versions and builds ; Dedicated Account Manager ; Self Service Portal ; Online Learning Resources ; ; Platinum ; 24/7 online Support Portal Access; Dedicated Support Agent ; Accelerated Case Routing (when non critical) ; Assistance via Remote Support and Web Meetings (Business hours) ; Notifications about new versions and builds ; Monthly Support Ticket Report ; Dedicated Account Manager ; Customised Marketing Material ; Self Service Portal ; Online Learning Resources
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1/ Discovery & Planning (call/meeting) ; 2/ Compiling Assets; 3/ Set-up; 4/ Build; 5/ Implementation; 6/ Testing & Training ; 7/ Launch & Ongoing Support; ; Training is on-site and on-line with full documentation provided
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CSV format posted on secure environment for downloading
• End-of-contract process: Licensed use of the product and services relating to it (Zecure as adapted for the customer) is for the duration of the agreement - so upon termination or expiry that licence shall cease; ; The licence fee covers the creation of the Licensed Product, its licensed use, and normal maintenance. Additional maintenance or bespoke services would be charged in addition to that fee

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile APP is used for customers to use the service, whilst the desktop / dashboard is used to monitor the alerts and manage users.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: User Create/Edit/Delete API; Alert Integration API
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What; - Branding ; - APP Features ; - Dashboard features / page permissions ; - Sitewide configurations (full documentation provided on request) ; ; How; - On Set up ; - With dashboard environment ; - Dashboard admin staff

Scaling

• Independence of resources: We are not using "shared hosting", we own all the resources and they are dedicated to us only; ; Each user group has its own dedicated cluster within our infrastructure

Analytics

• Service usage metrics: Yes
• Metrics types: Full user activity including date/time/location/category metrics of alerts, incidents and reports
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users have the ability to export data within their secure dashboard environment
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The PanicGuard platform will be made available 24 hours day, 7 days a week (Normal Operational Hours) except for:; ; (a) Planned Maintenance Time;; (b) A Disaster Failure which means the time at which a Force Majeure Event or similar catastrophic failure of the System occurs.; ; AWS is used as the infrastructure and hence Service Availability is limited by the underlying services provided by Amazon. Recovery time objective (RTO) and recovery point objective (RPO) are also dependent on AWS.
• Approach to resilience: Available upon request
• Outage reporting: A public dashboard; private dashboard ; email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Limited to privileged users only and CTO sign off
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Accreditation in progress
• ISO/IEC 27001 accreditation date: Expected Q2 2022
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO27001 Accreditation in progress, expectation Q2 2022; ; Cyber Essentials
• Information security policies and processes: ISMS complete for PanicGuard Limited

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management policies govern our security operations
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This policy covers all infrastructure and networks owned or operated by Panic Guard. This policy also covers any infrastructure that is present on networks owned or managed by Panic Guard, but which may not be owned or operated by Panic Guard. ; ; Patches deployed in less then 14 days ; ; We are registered for vendor security updates and bulletins
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have an incident management policy for governing ; ; Information security event: Any occurrence related to information assets or the environment indicating a possible compromise of policies, failure of controls, or an unmapped situation that can impact security.; ; Information security incident: Any event that threatens the confidentiality, integrity, or availability of organization systems, applications, data, or networks.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents are reported to and managed by the Panic Guard’s Incident Management team (IMT). The IMT will determine whether Panic Guard policies and/or processes need to be updated or created, avoid a similar incident in the future and whether additional safeguards are required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Wellbeing:

  Wellbeing

  Safety underpins our feeling of personal security. But not everyone feels secure when out and about. Without this no one can develop their personal; wellness. Feeling safe and secure has to come first.

Pricing

• Price: £3.00 to £7.00 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 14 day trial available to evaluate solution in its entirety
• Link to free trial: https://zecureapp.com/download-use-code/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.constable@panicguard.com. Tell them what format you need. It will help if you say what assistive technology you use.