CYBER MEDIA SOLUTIONS LTD
Theseus Support Services
Cyber Media specialises in the support and development of the Theseus case management and referrals platform. Cyber Media provides professional services in relation to Theseus including consultancy, configuration, development, testing and training.
Features
- Business Change Support: Helping teams transition to new digital processes
- Workflow Transformation: Designing efficient case management and referral models
- Data: Expert system migration and data consultancy services
- Implementation: Broad experience of standard and bespoke enterprise implementations
- Acceptance Testing (UAT): Professional testing processes before go-live
- Interoperability: Building and supporting integrations between Theseus and wider systems
- Bespoke Training: Comprehensive on-site and remote tailored training options
Benefits
- Expertise: Partner with a trusted and well respected industry provider
- Future Building: Designing optimised service case management pathways
- Patient Centred: Emphasis on ease of access, outcomes and experiences
- Faster ROI: Efficient implementation accelerates time-to-value
- Operational Resilience: Robust implementation processes to minimise service disruption
- User Adoption: Targeted training ensures staff confidence and system engagement
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at neil.lovell@cyber-media.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 3 9 9 7 9 5 8 2 2 3 0 3 7 9
Contact
CYBER MEDIA SOLUTIONS LTD
Neil Lovell
Telephone: 01785 222350
Email: neil.lovell@cyber-media.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data/information structure design
Service scope
- Service constraints
- Theseus Additional Support Services are available to Theseus platform customers.
User support
- Email or online ticketing support
- Yes
- Support response times
- Target response times are summarised as follows. Critical Priority Issue: 2 hours; High Priority Issue: 4 hours; Medium Priority Issue: 1 day; Low Priority Issue: 2 days; Request for Enhancement: 14 days. Support is available Monday - Friday, 9am - 5pm (excluding Bank Holidays).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The different levels of Theseus Additional Support Services are identified within the Service Definition Document.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £1,825.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £600.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £2,000.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £1,500.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior developer | £1,000.00 | |
| Developer | £1,500.00 | |
| Senior developer | £1,825.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Accessibility specialist | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Graphic designer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior user researcher | £750.00 | |
| User researcher | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Thursday 22 February 2024
- What the ISO/IEC 27001 doesn’t cover
- Scope is as stated on certificate.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Wednesday 29 June 2016
- What the ISO 9001 doesn’t cover
- Scope is as stated on certificate.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 81f661eb-616a-4519-99d1-377a712bebc4
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 5f796401-1ad0-4a18-a855-da8cf03c6bca
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at neil.lovell@cyber-media.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.