CAPRI HEALTHCARE LTD

TeleDerm (Tele Dermatology)

TeleDerm is an Artificial Intelligence assisted telemedicine platform developed with an aim of providing access to dermatology advice & guidance, a quick mechanism to raise A&G referrals, and decreasing direct dependence on the availability of specialist clinicians in physical proximity.

Features

• Ability to take a photos and/or record videos
• Capture patient details manually and using patient demographic services (PDS)
• Obtain patients consent to take pictures and share data(GDPR)
• App generates PDF with patient and doctor details
• App encrypts all data, secure data and image transfer
• Auto delete of images in the device
• Ability to refer, triage and get advice and guidence
• Integration with NHS services i.e. PDS, eRS, NHS identity
• Integration with hospitals EHR
• Ability to share information leaflets

Benefits

• Quick, Effective and Accurate Advice & Guidance
• Accessible on Mobile and PCs
• Reduces waiting list resulting in happier staff and patients
• Secure Multi Disciplinary Team (MDT) collaboration and communication
• Instants prioritisation and red flagging
• Red flags clinically critical cases
• Connectivity between community, primary and secondary care
• Many cases can be treated locally, reducing burden on specialist
• Acts as a triaging hub and helps with resource planning
• Lowers health care costs

£160 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Krishna@caprihealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

140236170565122

Contact

Krishna Thakur
07739125435
Krishna@caprihealthcare.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There is no such limitation. Any scheduled or unscheduled maintenance will be agreed upon with the customer. Currently supports web, mobile and tab
• System requirements:
  • Android or iPhone
  • Web browser - Google Chrome, Microsoft Edge, Firefox and others

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1. Most of the immediately within 1 hour.; Priority 2. Within 4 hours; ; Weekend support only available with a prior agreement and only for mission-critical issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Its voice-enabled
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Support levels:; A. 1st line of support - general to product and procedure; B. 2nd line of support - technical support; C. 3rd line of support - back end support and changes to current functionality; ; Support cost: Include in the subscription price including minor changes to content. Major functionality change or new feature will be costed based on time and material.; ; We provide a technical account manager or cloud support engineer to each customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a very comprehensive and Robust onboarding services as part of our Go Live activities. We provide onsite training to the customer team including clinical and admin staff. We also offer training to PPG (Patient Participation Group) members and anybody else using our product. Additionally, we provide marketing materials such as Banner, Posters, leaflets and letterhead. Crucially we also design and develop video content for digital display for the NHS primary care and secondary care organisations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All of our customer data stored in relational database can be extracted into CSV(Excel) format should our customer prefer to have them. Additionally any of the non structured data such as text, images, etc is extracted into a zip file and provided to the customer at the end of the contract.
• End-of-contract process: At the end of the contract, the customer is provided their content free of cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference, all features are available on desktop, tab and mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: User organisation information, team information, services, leaflets and pathways can be customised. Capri will customise for the customers; The user will be trained by Capri

Scaling

• Independence of resources: Our TeleDerm platform is architected to utilise industry-standard secure public cloud autoscaling technologies. Our team is divided into product specialists and accounts. In addition to our onshore UK based resources, we also have an offshore technical team in India that can be utilised during times of high demand. We do guarantee a high degree of SLA to our customers.

Analytics

• Service usage metrics: Yes
• Metrics types: A range of management service metrics is available, to be discussed during the onboarding process. Our approach is to show high-level, dashboard-type data for the casual user, and more in-depth data further into the report set.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Our solution provides tools to export data from various sections of the system on demand. Users are provided access to the admin interface of our product. The data can be extracted as CSV files.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a Guaranteed up to 99.9% uptime.
• Approach to resilience: It's available on request.
• Outage reporting: Email alerts and phone calls to customer account managers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Users are properly authenticated before being allowed to perform management activities, report faults or request changes to the service.; ; These activities are conducted through a service management web portal, and email. These include provisioning new service elements, managing user accounts and managing consumer data.; ; All management requests which could have a security impact are performed over secure and authenticated channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: 1. Capri's Information security policy ensures that; A. Access to data is confined to those with the appropriate; authority.; B. Information is complete and accurate. We ensure that all systems, assets; and networks operate correctly, according to specification.; C. Information is available and delivered to the right person, at; the time when it is needed.; ; 2. Reporting structure :; All information security events near misses and suspected; weaknesses are to be reported to the CIO. All adverse incidents shall be reported to the DPO.; ; 3. Implementing/Enforcing Information Security Policies:; ; All staff undertake their mandatory annual; Data Security Awareness training and understand:; • What information they are using, how it should be protectively handled, stored; and transferred.; • What procedures, standards and protocols exist for the sharing of information with others.; • How to report a suspected breach of information security within the organisation.; • Their responsibility for raising any information security concerns with the CIO & and Security.; ; Contracts with external contractors that allow access to the organisation’s information systems must be in operation before access is allowed. These contracts must ensure that the staff or sub-contractors of the external organisation comply with all appropriate security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The status, location and configuration of service components are tracked throughout their lifetime. All software changes are version controlled and tracked in a private Github.; ; Changes to the service are assessed for potential security impact. Then managed and tracked through to completion. We have a robust change management process in place. All changes are logged, impact assessed and prioritised. All these changes then get tested before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat assessment: Capri provides real-time endpoint protection to all mission-critical services by using a firewall, malware scan, blocking, live traffic and login security.; ; Patch Deployment: Services are checked on a weekly basis for any updates or patches and all security patched deployed ASAP.; ; Potential Threat: By monitoring and subscribing to updates on potential threats, cyber news and security patch releases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our service generates audit events to support effective identification of suspicious activity. These events are analysed to identify potential compromises or inappropriate use of our service. Our team takes prompt and appropriate action to address incidents. Security patches are deployed immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: A robust incident management processes are in place for the service and are actively deployed in response to security incidents.; Pre-defined processes are in place for responding to common types of incident and attack; A defined process and contact route exists for reporting of security incidents by consumers and external entities; Security incidents get reported immediately which includes, Information about the threat, impact, severity and corrective action plan.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  We recognise that climate change poses a threat to nature and society-at-large, and we are taking immediate action to: ; 1. Halve our greenhouse gas emissions before 2030 ; 2. Achieve net-zero emissions before 2050. ; Taking part in the SME Climate Commitment means we are proud to be recognised by the United Nations Race to Zero campaign, and join governments, businesses, cities, regions, and universities around the world that share the same goal. Capri Healthcare's new commitment increases our current environmental actions and commitments, aiming to further reduce our own greenhouse gas emissions as well as those within our supply chain. There are three key areas we will focus on: ; Scope 1 - All direct greenhouse gas emissions ; Scope 2 - All indirect greenhouse gas emissions arising from electricity, heat or steam consumption ; Scope 3 - All other indirect emissions ; Everyone in the company is committed to the ensuring success in these areas, and we will work as a team to create innovative solutions to help cut our greenhouse gas emissions through policies, procedures, new technology, and actions. Working smarter is fundamental to our commitment to net-zero, and our ability as a company to reduce the impact climate change will have on the world.
• Covid-19 recovery:

  Covid-19 recovery

  Capri Healthcare itself has been impacted during the pandemic. Therefore we are committed to helping local communities to manage and recover from the impact of COVID-19 by: ; - Creating employment, re-training and other return to work opportunities for those left unemployed by COVID-19. ; - Supporting organisations to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; - Supporting patients affected by COVID-19 with our digital solutions, reducing the demand for health and care services.
• Tackling economic inequality:

  Tackling economic inequality

  To tackle economic inequality Capri is committed to creating new businesses, new jobs and new skills by: ; ; 1. Creating opportunities for new, small organisations to grow, supporting economic growth and business creation. ; 2. Creating employment and training opportunities, particularly for those who face barriers to employment and/or who are located in deprived areas. ; 3. Supports training schemes (apprenticeship and internship) that address skills gaps and result in recognised qualifications. ; 4. Influencing staff, suppliers, customers and communities through the delivery of the projects/services/products to support employment and skills opportunities. ; ; Capri is actively involved in activities that increase supply chain resilience and capacity by: ; ; 1. Creating a diverse supply chain to deliver projects/services/products including new businesses, start-ups and SMEs. ; 2. Supporting innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services. ; 3. Supporting the development of scalable and future-proofed new methods to modernise delivery and increase productivity. ; 4. Collaborating and taking a fair and responsible approach to working with supply chain partners. ; 5. Identifying and managing cyber security risks. ; 6. Influencing staff, suppliers, customers and communities through the delivery of the projects/services/products to support resilience and capacity in the supply chain.
• Equal opportunity:

  Equal opportunity

  Capri is committed to policies and practices which offer equal opportunities for current and future employees. This means that no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, age, religion, working practices or whether they have HIV and/or AIDS. ; We are committed to tackling workforce inequality by: ; 1. Identifying and tackling inequality in employment, skills and pay in the workforce. ; 2. Supporting employees and contractors from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract. ; 3. Identifying and managing the risks of modern slavery in the delivery project/products/services.
• Wellbeing:

  Wellbeing

  Staff wellbeing is essential for cultivating a mentally healthy organisation, which retains, supports, and motivates staff. Capri is committed to improving the health and well-being of our workforce by: ; 1. Supporting health and wellbeing, including physical and mental health. ; 2. Influencing staff, suppliers, customers and communities through the delivery of the projects/products/services to support health and wellbeing, including physical and mental health.; ; Capri is committed to improve community integration by:; 1. Collaboration with users and communities in the co-design and delivery of the projects/products/services to support strong integrated communities. ; 2. Influencing staff, suppliers, customers and communities through the delivery of the projects/products/services to support strong, integrated communities.

Pricing

• Price: £160 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The core module; No Add-ons; Trial period s limited to 3 months
• Link to free trial: https://caprihealthcare.co.uk/request-a-demo/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Krishna@caprihealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.