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ARRIBATEC UK LTD

QualiWare Business Process Management Solution

Arribatec, with our partner QualiWare, offers market leading solutions for Enterprise Architecture and Business Process Management / Quality Management tools for all enterprises.

Whether you're looking to improve efficiency, enhance strategic planning, or ensure compliance with industry standards, QualiWare provides the functionality to support your goals.

Features

  • Easy to navigate and explore; adapts rapidly to business changes
  • Market-leading industry-sector functions optimised for your specific needs
  • Simple to understand, work with and to share information

Benefits

  • Experience increased operational efficiency
  • Achieve more effective resource allocation
  • Deliver enhanced compliance with critical standards
  • All of which contribute to a stronger, more agile business.

Pricing

£1 to £200 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 4 0 3 8 3 9 6 6 3 2 2 3 0 6

Contact

ARRIBATEC UK LTD Allan Burrows
Telephone: 0333 444 1005
Email: marketing@arribatec.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No
System requirements
Web browser requirement (Edge, Chrome, Safari)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standardised Service Level Agreement, depending on issue severity.
For non-critical matters 8 hours measured during business hours.

Weekend support may be offered after agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We have standardised a Service Level Agreement with response times for incidents on level A, B, C, as well as general support/inquiries ("D") at 2, 4 8 and 8 hours, measured during business hours.

We may offer weekend support etc after agreement.

All active Cloud contracts are managed by a Service Delivery Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Arribatec offer full-fledged implementation support from strategic to technical level, and may take total ownership of all work streams in e.g. a Management System roll-out. This includes setting strategic targets, project planning, assessing existing documentation and process management capabilities, process mapping, change managagement, training (both management and application) etc.

For application roll-out Arribatec offer (non-exhaustive) online training, onsite training, various levels of user documentation, web portal for architects and more.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Through XML og CSV exports.
Arribatec may assist in mapping towards meta models for both previous and next system vendor (both import and export).
End-of-contract process
Closure of service is included in contract. No fees for decommissioning.
Fees for assistance with export and if desired import.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile service is designed for viewers, and to view and find governing documentation on small devices.

The regular service is scalable and available through web browsers on mobile devices, but due to rich functionality easier to use on larger devices.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Open API that may be used to import or export data on regular basis or based on triggering events.

The API is configured by Arribatec staff after agreeement.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
QualiWare is CONFIGURABLE by nature, meaning that is is meant to be configured to client environment. This ensures that colour schemes, logos etc will match client criteria. The same applies for use cases, modelleling standards, meta models, terms and abbreviations etc.

In addition to configuration, we may run code for customization if required. This may be in the form of customized integrations, added or amended features etc. Customization may increase the maintenance cost of the service.

Scaling

Independence of resources
QualiWare is currently offered as a Single-Tenant Service, ensuring that sufficient resources is assigned to the server at all times.

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics may be offered through dashboard based either on Microsoft Power BI technology or through QualiWare's native Social Behavior Warehouse.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Qualiware Aps

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users may export data through various formats:
End users: PDF, Excel, Word and equivalent
Architects: XML, CSVs and similar
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99,7 % uptime, guaranteed 24/7-365.
Penalty fees at 5-20 % on monthly service fee depending on severity level of breach.
Approach to resilience
Resillience handled on multiple levels:
- Power
- Infrastructure
- Backup data center

Further information available on request.
Outage reporting
Surveillance tools with direct messaging to support team

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication
Authentication and SSO via Microsoft Azure AD
Access restrictions in management interfaces and support channels
Defined by system admin through assignment of roles and licenses in solution
Access restriction testing frequency
Never
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Description of management access authentication
Authentication and SSO via Microsoft Azure AD

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO9001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information security policies are designed to meeet ISO 27001 standards, including processes for surveillance, reporting and audits.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our change management process is based on the Agile principles of software development. We work in iterative cycles, each aiming to improve or extend our software. Requests for change and bug reports come in to product and are noted in as much detail as possible into our task management software. Then, before each development iteration, product and development triage new requirements, briefly discussing the scope and ramifications of each. These requirements then get placed into the development backlog of work according to the outcome of this discussion, and the entire backlog is then re-assessed against current priorities.
Vulnerability management type
Undisclosed
Vulnerability management approach
Available upon request
Protective monitoring type
Undisclosed
Protective monitoring approach
Available upon request
Incident management type
Undisclosed
Incident management approach
Available upon request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Arribatec has an environmental policy geared towards minimising our environmental impact. We have an Environmental Management System and are working towards a goal of being carbon neutral by 2030. Progress towards this, and other ESG goals, is reported each year as part of our Annual Report. We have ensured that all our data centres have green electricity
certificates and that the suppliers are chosen based on their environmental performance.
Our environmental policy also includes such activities as recycling material wherever possible, and an increasing effort to minimise travel. We have a goal of re-using or recycling all electronic waste by 2026 and our progress towards this is measured in our environmental management system.
We have significantly reduced our business travel over recent years, taking advantage of remote working technologies to allow us to do this. Our UK head office is notable for its many eco-friendly credentials including solar and photovoltaic panels on the roof, and ground source heat pumps to supply natural heating. We support the cycle to work scheme which is utilised by head office staff in travel to and from our head office.

Furthermore, he nature of our work in automating and increasing the efficiency of transaction processing, and moving processes to the cloud where possible, has a naturally beneficial environmental impact.

We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including climate change.

Covid-19 recovery

As a business, we weathered the Covid 19 epidemic well, and are proud that we were able to continue business without any furloughing or loss of staff. The rapid deployment of new ways of working allowed us to continue to service our customers’ needs. We instigated a number of measures around social distancing and remote working which allowed us to operate effectively during the pandemic and which will continue to allow us to operate effectively through Covid-19 recovery. We anticipate that the effectiveness of these measures will leave us well placed to create further employment opportunities in the high growth technology sector in which we operate. We also work with various service providers to offer physical and mental health support services to those who need it and regularly incorporate discussion of well-being issues in company meetings.

Tackling economic inequality

We are proud to have supported, and we continue to support, sub-contractors in the growth of their businesses through both financial assistance and collaborative working. This includes assistance to small business start-ups, and close collaboration with partners, to develop lower cost/higher quality solutions and boost mutual growth. Scalable and future-proofed technologies and solutions are integral to what we do.
As an operator in a high growth technology sector we have, over many years, provided, and will continue to provide, significant investment in support and training in technology to both our customers and our own staff including towards a number of recognised accreditations. Identification of skills gaps, and plans to address these, are frequent features of our work.
We hold Cyber Security accreditations which include plans for the identification and management of cyber security risks. Cyber security briefings are a regular part of information sharing sessions in the company. Parts of our business have and maintain special expertise in cyber security, and their services are offered to our customers to help them build resilience.

Equal opportunity

Arribatec has an Equal Opportunities Policy which states our firm belief in equality, diversity and respect for all, including those with a disability. It is our policy that all employment decisions are based on merit and the legitimate business needs of the organisation. Arribatec recognises the value of an inclusive environment in which people from differing backgrounds and experiences are encouraged to offer fresh ideas and perspectives. We monitor our workforce diversity (with 29 different nationalities currently represented in the group), and our age and gender balance, including salary ratios. We undertake succession planning, monitor and respond to employee satisfaction across a range of measures, and undertake personal development planning for all staff. Our intention is to enable all our staff to work in an environment which allows them to fulfil their potential without fear of discrimination, harassment or victimisation
We publish an annual ESG report, which is available on request, or via our website, which also contains details of our ESG commitment and our on-going ESG activities including Equal Opportunities.

Wellbeing

Arribatec aims to be a supportive and flexible employer and has supported staff through difficult periods in terms of both mental and physical health. We include regular presentations on the subject of mental and physical well-being in our company meetings and offer training and support in these areas. We have a range of services available to staff through our healthcare and pension providers. We run periodic team building exercises with the aim of supporting staff to support each other.
We also engage in various community-based activities to support the communities in which we work. This includes volunteering and fundraising activities, some of which are undertaken jointly with our customers, and we have a regular programme of social events.
We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including on employee wellbeing.

Pricing

Price
£1 to £200 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.