Cobry

Google Cloud Platform (GCP) Managed Service Agreement

Ongoing professional services to help maintain and support the use of Google Cloud Platform.

Features

• Data Pipeline Creation: Creation and optimisation of Data Pipelines.
• Helpdesk Support: Rapid response to queries and issues.
• Data Modelling Consultancy: Expert guidance on data-handling, modeling, strategy.
• Professional Training Services: Upskilling teams in best cloud practices.
• Security Audits: Regular checkups to ensure data security.
• Building and Maintaining Dashboards
• Ongoing performance reviews.
• Technology Selection: Assistance in choosing the right cloud technologies
• Custom Service Levels: Flexible support to fit different operational needs.
• Innovation Councils: Facilitating innovation - improving cloud and data systems.

Benefits

• Reduces deployment times: Accelerate rollout of cloud infrastructure and applications.
• Enhances security measures: Bolsters defenses against cyber threats.
• Optimises operational costs: Minimises expenses through efficient resource management.
• Improves data accessibility: Ensures seamless access to data across platforms.
• Increases system reliability: Enhances cloud infrastructure stability.
• Facilitates regulatory compliance
• Enhances productivity: Streamlines processes with automation and expert support.
• Promotes sustainable practices through cloud-based solutions.
• Empowers staff with training
• Improves collaboration: Enables better teamwork with integrated tools

£900 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@cobry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

140473630884738

Contact

Ryan McKenna
01413432443
ryan@cobry.co.uk

Planning

• Planning service: Yes
• How the planning service works: Cobry's Data Jumpstart Project:; This streamlined service gets you up and running quickly with a centralised data warehouse (Big Query) and the Looker family of BI tools from Google (Looker Platform, Looker Studio or Looker Studio Pro) so you can start extracting valuable insights from your data.; ; Jumpstart your analytics journey with:; ; Discovery & Planning Workshop: a half-day session to dig into your requirements and define the core use cases to tackle.; ; Data Consolidation: Creating pipelines from your data sources into BigQuery to provide a single source of truth.; ; Looker Implementation: Our experts configure Looker to seamlessly connect to BigQuery.; ; Data Model Creation: We design a robust data model for efficient analysis.; ; Dashboards & Report Creation: Get a head start with valuable templates tailored to common use cases or your specific requirements.; ; User Training: Empower your team to navigate Looker and explore data independently.; ; Benefits of Cobry's Data Jumpstart:; ; Rapid Time to Value: Start seeing insights within weeks, not months.; ; Simplified Data Analysis: User-friendly dashboards and reports unlock data exploration.; ; Data-Driven Decisions: Gain insights to support strategic decision making.; ; Solid Looker Foundation: Establish a strong base for future customization and growth.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: We offer a variety of training packages and services in addition to bespoke training for various niche areas.; ; Our training packages include but are not limited to:; ; Looker Training; Looker Studio Training; Data Maturity Workshop & Roadmap; Data Planning Workshop; Data Extraction Workshop; Best Practice Looker Workshop; Data Monetization Workshop; One Google Workshop; ; Training is carried out via live blended training sessions for users.; ; Training can be carried out on-site or virtually.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Google Cloud Platform
  • Looker

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We begin with our Data Planning Workshop to help turn your data project visions into reality. Our Data Project Scoping & Planning Workshop equips your team with the tools and strategies to define project requirements, identify potential challenges, and create a clear roadmap for success.; ; This interactive session will guide you through:; ; Project Requirement Definition: Clearly articulate your project goals, data needs, and desired outcomes.; ; Data Source Identification & Assessment: Explore and evaluate relevant data sources to ensure their suitability for your project.; ; Potential Challenges & Mitigation Strategies: Proactively identify potential roadblocks and develop strategies to overcome them.; ; Developing a Project Roadmap & Timeline: Create a detailed plan outlining key milestones, tasks, and timelines for project execution.; ; Benefits of Attending:; ; Stronger Project Foundation: Set your project up for success with a well-defined scope and clear understanding of requirements.; ; Enhanced Risk Management: Identify potential challenges and develop solutions to mitigate risks early on.; ; Improved Collaboration & Communication: Foster clear communication and alignment among stakeholders throughout the project lifecycle.; ; Increased Project Efficiency: Optimize project execution with a well-defined roadmap and timeline.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Processes are actively monitored and documented within the support team to ensure regimented procedures.; ; Customer response time is reported within our ticketing system and set benchmarks must be maintained by the team.; ; Customer Feedback forms are sent out, afterwards the data and comments are analysed to find out where we can improve our processes.; ; Appropriate action is planned to be taken should we fail to meet this criteria.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Google Admin Security

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide additional support for Google Cloud Platform and associated data tools.

Service scope

• Service constraints: We are willing to be available during any time at any place if required by the customer.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on the SLA agreement of the client.; ; We typically respond to clients on our Gold retainers within 2hrs.; ; All other Managed Services have same day response times.; ; Monday-Friday 9am-5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are:; Gold; Silver; Bronze; ; Pricing is determined upon application after reviewing support needs/requirements.; ; Account Manager is provided.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google Cloud Platform

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 26/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001/14001:2013

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a Google Cloud Partner, we contribute to combating climate change by leveraging Google Cloud’s sustainable cloud infrastructure. Google Cloud data centres use less energy than typical data centres, significantly reducing our carbon footprint. By reselling GCP solutions, we enable our clients to capitalise on highly efficient virtual services that diminish reliance on physical resources, thereby conserving energy and reducing greenhouse emissions globally.

  Covid-19 recovery

  Through our partnership with Google Cloud, we offer robust cloud solutions that have been instrumental in supporting businesses during the Covid-19 pandemic. Our services facilitate remote work by providing secure, scalable cloud infrastructure and software solutions. This not only helps organisations maintain operational continuity but also supports health initiatives by enabling virtual collaboration, thus reducing the need for physical contact.

  Tackling economic inequality

  We tackle economic inequality by integrating Google Cloud’s training resources into our onboarding. Our onboarding offers free access to GCP training and certifications for all members of staff working in our data teams. This initiative aims to democratise access to advanced technology skills, paving the way for high-paying jobs and career progression in the tech industry, regardless of one's socio-economic background.

  Equal opportunity

  Our equal opportunity efforts are amplified by Google Cloud’s commitment to diversity and inclusion. As a reseller, we adopt Google’s comprehensive approach to workforce diversity, ensuring that recruitment, training, and career advancement opportunities are fairly accessible to all candidates, regardless of gender, ethnicity, or background. We continuously strive to create an inclusive environment that reflects the diverse communities we serve.

  Wellbeing

  Google Cloud’s solutions offer a more balanced and adaptable working environment for our clients and their employees. By providing tools that support remote and hybrid work models, we help individuals achieve a healthier work-life balance, which is crucial for mental and physical health.

Pricing

• Price: £900 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@cobry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.