COOLSPIRIT LIMITED

COOLSPIRiT a Databarracks Company: Barracuda Application Security (WAF-as-a-Service)

Barracuda Application Protection delivers scalable, machine‑learning security for any publicly hosted app. With fast onboarding and pre‑built policies, it deploys as SaaS or WAF containers to provide East‑West and North‑South protection. Running on 60+ global PoPs, it offers low‑latency coverage and supports multi‑PoP redundancy.

Features

• OWASP Top 10 Protection plus much more
• IP & Geo-IP Threat Intelligence
• Zero Day Attack Protection
• Unlimited Volumetric & Application DDoS Attack Prevention
• Protection against OWASP Top 10 API Security Risks
• ML based Bot protection - Web scraping & spam bot
• Content Delivery Network (CDN)
• Virtual Patching and Scanner Integration
• Content Routing & per-app IP addressing
• Onboard Logging (Access Logs, Web Firewall Logs, and Audit Logs)

Benefits

• Stop DDoS and account-takeover attacks in their tracks
• Gain ML-backed protections to stop the latest bots
• Gain deep visibility and automated response capabilities
• Automatically discover and protect hidden shadow APIs
• Simplify security. Automated configuration tuning and signature updates
• Complete N-S and E-W security for hybrid deployments
• Enable DevSecOps teams to move fast, securely using built-in API
• Risk-based Attack Detection
• Website Supply Chain Protection
• Secure your websites and APIs with one comprehensive solution

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

140596547383909

Contact

Alex Raben
01246 454 222
frameworks@coolspirit.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Per application license model

User support

• Email or online ticketing support: Yes
• Support response times: Enhanced support is included with all services. Upgraded support can be purchased: https://www.barracuda.com/support/plans-and-packages
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via main Barracuda Website, Support Portal and from within product service.
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost: https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services to support installation and delivery of the solution. Professional Services carry additional cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the expiration or termination of your service with Barracuda, Barracuda generally retains Customer Data in the Service for up to 30 days to give customers the opportunity to download their data. After the 30-day period, Barracuda will automatically delete the customer data and will have no obligation to maintain or provide any customer data and will have no liability resulting from destruction of the customer data.
• End-of-contract process: At the expiration or termination of your service with Barracuda, Barracuda generally retains Customer Data in the Service for up to 30 days to give customers the opportunity to download their data. After the 30-day period, Barracuda will automatically delete the customer data and will have no obligation to maintain or provide any customer data and will have no liability resulting from destruction of the customer data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: See Barracuda T&C's https://www.barracuda.com/company/legal

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Platform will work with any browser however recommended to be used via desktop for clarity and ease of use.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Interface is web based and allows for resellers and customers to support environments
• Accessibility standards: None or don’t know
• Description of accessibility: Barracuda services are designed to work with accessible features of the web browser.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: API coverage is comprehensive and is documented via a full Swagger interface
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers have full control to manipulate behaviour of the platform on a per application basis. Management can be completed via graphical UI or via code utilising Swagger API.

Scaling

• Independence of resources: Barracuda WAF-as-a-Service is designed and built with a highly resilient and scalable cloud architecture that will expand upon demand increase. This is all backed by a published SLA of which further details can be found here: ; https://assets.barracuda.com/assets/docs/dms/Barracuda-WAF-as-a-Service-Service-Description.pdf

Analytics

• Service usage metrics: Yes
• Metrics types: Activity logs. Summary Reports. Real-time Dashboards. Audit Logs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Barracuda Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Log and configuration data that is held in the Service is encrypted during transmission and at rest.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: At the expiration or termination of your service with Barracuda, Barracuda generally retains Customer Data in the Service for up to 30 days to give customers the opportunity to download their data. After the 30-day period, Barracuda will automatically delete the customer data and will have no obligation to maintain or provide any customer data and will have no liability resulting from destruction of the customer data.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is secured using TLS based encryption.

Availability and resilience

• Guaranteed availability: Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.; Barracuda Networks supply a service with an SLA of 99.5%. See link for latest SLA documentation; https://assets.barracuda.com/assets/docs/dms/Barracuda-WAF-as-a-Service-Service-Description.pdf
• Approach to resilience: Available upon request
• Outage reporting: All outages are recorded on website https://status.barracuda.com. Email and SMS alerts can be subscribed to for the relevant service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Administrator access control.
• Access restrictions in management interfaces and support channels: Barracuda have a RBAC control system in place ensuring all administrators require authentication to modify or create policies and settings within the solution.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Barracuda have a RBAC control system in place ensuring all administrators require authentication to modify or create policies and settings within the solution.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: https://assets.barracuda.com/assets/docs/dms/Barracuda-WAF-as-a-Service-Service-Description.pdf
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Barracuda has a comprehensive change control and QA process in place. Further details can be requested via https://trust.barracuda.com regarding independent verification.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Barracuda has a comprehensive vulnerability management process in place. Further details can be requested via https://trust.barracuda.com regarding independent verification.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Barracuda has a comprehensive proactive monitoring process in place. Further details can be requested via https://trust.barracuda.com regarding independent verification.
• Incident management type: Undisclosed
• Incident management approach: Barracuda has a comprehensive Incident management process in place. Further details can be requested via https://trust.barracuda.com regarding independent verification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Barracuda offers full featured trial license for 14 days. Customer will be required to complete information form to have trial licenses assigned.
• Link to free trial: https://www.barracuda.com/support/free-trials

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: N/A - Statement of Applicability available on request
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 18 December 2009
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D6333d6c-079e-49b0-886e-4f615cf949e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D42082d9-35fb-41c0-8c20-35cb36298755
• Other security certifications: Yes
• Any other security certifications: NHS Digital Data Security and Protection Toolkit - Standard Exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.