Hodfords Solutions Ltd

Bespoke development

We provide software development teams & in some cases individuals for a variety of projects. We can do; Team Augmentation, Bespoke software development, Migration to the Cloud, AI software development, App Development, Consultancy, Prototyping, Microservices and more.

Features

• Using the Government Service Standard to brief
• Access to some of the best talent on the market
• We’ll take care of all the admin details
• Provide tailored/ Bespoke solutions
• Hybrid UK & Offshore teams
• Iterative, Agile processes

Benefits

• Deliver on time and on budget
• Accelerate your projects to completion
• High performing output on all of our projects.
• Save you money by utilising offshoring & Hybrid teams
• Save time by being able to scale teams
• Efficiency in the way we work

£200 to £875 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charlotte.ford@hodfords.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

140640641486745

Contact

Charlotte Ford
07427492109
charlotte.ford@hodfords.com

Planning

• Planning service: Yes
• How the planning service works: To assist buyers with implementing cloud hosting or software services, we first evaluate their current infrastructure and operational needs. This discovery phase informs a tailored implementation plan featuring a clear roadmap, timeline, resource allocation, and risk management strategies. We utilise agile methodologies to allow for flexibility and adjustments throughout the implementation process.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We guide buyers in cloud migration by analysing their current infrastructure to select optimal cloud solutions tailored to their needs. Our strategy minimises downtime and ensures data integrity through a phased migration approach, prioritising less critical applications to reduce risk. We automate the migration process using advanced tools and methodologies, ensuring a smooth transition without disrupting operations.; ; Post-migration, we offer training and support to enable effective management of the new cloud environment. Additionally, we implement monitoring tools to optimise performance and cost-efficiency, maximising the benefits of cloud scalability and operational enhancements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We ensure high-quality software through comprehensive QA testing, combining automated and manual strategies. Our process begins with defining clear testing objectives and crafting detailed plans. Automated tests efficiently cover extensive scenarios, while manual testing addresses complex user interactions and experience aspects.; ; Our team includes hybrid QA experts skilled in both testing types, enhancing our ability to adapt and respond to various testing needs. Performance testing is integral, assessing how the system handles different loads to ensure reliability under peak conditions. We continuously refine our approach based on feedback and results, aiming to enhance software reliability and performance before its final deployment. This thorough testing process guarantees that our projects meet strict quality standards and perform optimally in real-world conditions.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support a broad range of cloud hosting and software services across major platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, including SaaS, PaaS, and IaaS solutions.; ; Our support encompasses:; Ongoing Monitoring and Management: Continuous monitoring for optimal performance, security alerts, and compliance.; ; Technical Support and Troubleshooting: Quick resolution of technical issues to minimize downtime and maintain efficiency.; ; Optimization and Cost Management: Analysis and recommendations to enhance efficiency and reduce costs through scalable solutions.; ; Security and Compliance: Implementation of security best practices and compliance checks to protect data and applications.; ; Training and Consultation: Customized training and ongoing consultations to equip your team with skills for effective cloud management.; ; These services ensure that organizations can fully leverage their cloud and software services for improved business performance and innovation.

Service scope

• Service constraints: Support is generally only available remotely. However, for on-site projects a member of the On-site team could deal with support issues whilst on site. ; ; Most constraints can be overcome with proper project planning.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our email and ticketing support system is structured to ensure prompt and efficient responses to client inquiries. We adhere to a McKinsey P1-4 scale, with industry standard accepted responses times against pre agreed triggered for P- severity. ; ; E.G P1 = Product entirely down and not working. Our response time 59 minutes to acknowledge. 1 working day to fix.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use whatever our client wants us to use.
• Support levels: Basic (included with all builds) - 12 Month warranty on completed work. Access to the support desk 9am - 5pm (UK time) Monday - Friday. Account manager on hand after completion for 12 months; ; Mid - as basic but along with support desk you get: 1 hour of developer time per week to make small improvements and work out bugs, Extended support hours to cover weekends.; £2,600 annually; ; High - as Mid but with; 24/7 support available, a part-time developer who stays on for the first 12 months after completion to ensure smooth handover and fix any bugs and make small improvements.; £7,800 annually

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 24/04/2024
• What the ISO/IEC 27001 doesn’t cover: Any 3rd party integrations our clients may request us to work with.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We have signed up to work with Vocate, a Sussex based organisation that creates apprenticeship opportunities. They, like us, believe in the equity of access these schemes provide and are supportive of our desire to offer an ever increase breadth and range to the alternative to traditional tertiary education

Pricing

• Price: £200 to £875 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charlotte.ford@hodfords.com. Tell them what format you need. It will help if you say what assistive technology you use.