SERVITA PROFESSIONAL SERVICES (UK) LIMITED

Service Design and Cloud Architecture

Our Service Design and Cloud Architecture services bring together experience, passion and drive for designing and implementing transformational cloud-hosted solutions.
Our approach to Service Design ensures useability, accessibility and seamless journeys. Our expertise in Cloud Architecture delivers solutions that are secure, scalable and cost effective across AWS, Azure and GCP.

Features

• Deliver desired outcomes and achieve successful service assessments
• High quality outputs including service blueprint and architecture diagrams
• Multi-disciplinary teams creative, technical and pragmatic
• Design and advisory on cloud accelerators
• Workshops, facilitation, business case and benefit realisation plan support
• 'One-team' agile and collaborative ways of working
• Help with technology choices and vendor selection
• Interactive and high fidelity UI/UX Designs and prototypes
• Data and Integration Strategy and Designs
• User research, useability testing and methods for clearly demonstrating value

Benefits

• Achieve seamless user experience across channels and interactions
• Establish clear user needs to enable CDDO compliant delivery
• Avoid costs associated with delays due to unsuccessful service assessments
• Identify value early and ensure benefits are realised
• Avoid late barriers to delivery
• Grow, develop and upskill your internal capability
• Viable and deliverable technical designs to underpin your organisation

£420 to £1,280 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.riley@servita.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

140786178831009

Contact

Rich Story
+447918722104
tony.riley@servita.com

Planning

• Planning service: Yes
• How the planning service works: Servita work closely with customers, getting to understand and capture their key goals and desired outcomes from the outset. We will conduct a rapid, thorough yet unobtrusive assessment of existing systems, infrastructure, processes, risks and constraints before planning out the work required to achieve your goals. ; We use a scaled agile framework to underpin our planning, which we can tailor to suit your needs and the needs of the transformation in recognition that one size rarely fits all.; We favour sprint-based scrum or Kanban delivery, accompanied by project plans demonstrate full control of the scope of work encapsulating interdependencies and critical path analysis.; We build intuitive and digestible roadmaps that plot the path to achieving your outcomes, with regular communications and planning updates ensuring everyone remains aligned and aware of progress, and that they understand the implications of any barriers to delivery.; Planning includes the capture of deliverables, which we accompany with RACI to drive accountability and encourage buy-in from all project stakeholders.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • GCP
  • AWS
  • Azure
  • Google
  • OpenAI generative AI and ML-Ops set-ups

Training

• Training service provided: Yes
• How the training service works: Servita can manage all aspects of the comprehensive, structured and innovative training programme that our customer require to ensure end users, along with business leaders, business support staff and technical support staff, are fully equipped with the skills and hands-on experience needed to effectively perform their operational roles.; Servita’s training approach will be designed, facilitated and managed by our highly experienced training experts and will adopt an appropriate blend of ICT vendor management, training needs analysis, tailored training design and effective learning delivery through multi-channel means. We will conduct comprehensive pre and post go-live evaluation to assess adoption, knowledge transfer and capability analysis.; Using Servita’s Training Model we will manage and deliver a comprehensive and governed learning management process from start to finish. This is a flexible process which allows us to fully incorporate existing experience, skills and knowledge, manage and deliver technical ICT and skills training, yet comprehensively cover all the high level elements required to deliver outstanding learning results and adoption.; Our model is structured around 4 paillars:; - Training Needs Analysis; - Training Design; - Training Delivery; - Training Measures and Evaluation
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS
  • Azure
  • Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Servita will help you migrate to or between cloud services by first understanding your as-is hosting and set-up in detail. Our experience means we can quickly identify the optimal path to move your workloads to a new cloud hosting. Based on our analysis we will deliver recommendations supported by rationale, clearly articulating the benefits (and any drawbacks) of the recommendations we provide. Each option will be accompanied by practical and realitic migration plans, technical assurance approaches/plans, operational designs and target architecture design documents with full details of all requisite cloud services along with any related costs.; At this stage you will have everything you need to make informed decisions about what and how you want your cloud migration to comprise.; We will support and enable you through the full journey of cloud migration, including any required dual-running, data synchronisation, master data management and pre and post migration assurance.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Google Cloud
  • AWS
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Servita will help your quality assurance and performance testing by first establishing the Test Strategy. With the scope of testing, approach and test tooling are defined, we will fully support you through all elements of quality assurance. We can generate representative test datasets, crucial to efficacious testing and have a long list of advanced and cutting edge test-tools to support, run and execute load, stress and soak testing. Our specialists know how to run performance and security test in CI/CD pipelines, meaning thorough testing can be achieved without lenghty, waterfall test phases.; We will deliver high quality test reports and demonstrate full coverage of your needs through traceability matrices test evidence.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications: Certified Kubernetes Security Specialist

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Google Cloud, AWS and Azure

Service scope

• Service constraints: Patch support for a typical Kubernetes release often comes with approximately 1 year of patch support as standard. Any upgrades to this package, which include longer timeframes of patch support, may incur a one-off upgrade fee.; ; A further constraint sur API rounds the fact that Servita cloud environments are typically fully private and secure. This means that the client may need to set up a site-to-site VPN, in order to access private cloud resources.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond to all tickets within the same day of their issue. In the event that tickets relate to high severity faults, we will respond, and diagnose the issue, using our technical consultants. Response times in this case, through our previous experience, have shown to take up to 2 hours. These response times do not alter with respect to weekends, as they are typical across the whole of the week, not just weekdays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In our approach to ensuring web chat accessibility, we have integrated market-leading technologies that have undergone extensive testing with assistive tools. This strategy allows us to leverage the accessibility frameworks these technologies have established. While we have not conducted independent testing specifically for web chat functionalities ourselves, using these advanced platforms ensures our services are accessible and meet high usability standards. This approach enhances our efficiency ensures we deliver a product that is tested and proven in diverse environments.
• Support levels: Support Levels and Associated Costs; Servita provide three support levels, basic level support, developer level support, and business level support.; ; 1. Basic level support; This level of support offers 24/7 customer service, from our customer engagement team, as well as support forums. These features will offer cross-applicational support to clients when needed. ; Further to this, the basic level of support provides 4 Core “Trusted Advisor” checks and a personal health dashboard. ; ; Associated costs:; • No TAM (Total Addressable Market). Free.; ; 2. Developer level support; Our developer level of support offers all of the support within the basic level of support, as well as one extra benefit. This additional benefit entails access to Technical and Architectural Cloud Support Associates. Here, clients can contact Associates via email, utilising one primary contact within their company. ; ; Associated Costs:; • No TAM (Total Addressable Market). 5% x monthly AWS usage.; ; 3. Business Level Support; Servita’s business level of support offers all of the support included within the developer support package, with the following additional extras:; • 24/7 access to PaaS Support, via email and telephone.; • Case management support.; ; Associated Costs:; • TAM, above £480 or cost percentage (pm).; ; We provide Cloud Support Engineer

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified Quality Systems (CQS)
• ISO/IEC 27001 accreditation date: 26/05/2023
• What the ISO/IEC 27001 doesn’t cover: Any bespoke and/or visualisation layers to the platform would not be covered under this certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Servita are committed to helping fight climate change and reduce waste. We work in tandem with ISO:14001 guidelines and measure our CO2e footprint using GHG guidelines and DEFRA spend controls (accredited in April 2024) to ensure that we act sustainably to reduce our carbon footprint. In 2023 we commissioned Positive Planet to attest our baseline year (2022), review our scopes and approve our reduction plan. Servita were celebrated at the NHS Sustainability Partnership Awards 2023, winning both Software and Supplier of the Year categories in recognition of our thought leadership and sustainable cloud offering. Working Remotely and Climate Change With less people spending time in the office, we are pleased to report a reduction in our travel and commuting carbon footprint. We are managing our reduction in business travel through education and awareness so they are more conscious of their energy consumption and carbon footprints. This is through mandatory training with an annual refresher module. Servita are also launching the Octopus EV car scheme in 2024 to further reduce our carbon footprint. Work in Office and Climate Change Servita operate a shared workspace policy, for working on-site. We have relocated to more sustainable offices. Our shared workspaces are managed by organisations that mandate waste is segmented for recycling. This ensures that we operate excellent waste management, by recycling and reusing materials where possible. WEEE Waste Servita have partnered with GreenTech UK to ensure all of our WEEE waste is recycled or repaired and donated to underprivileged members of the community through GreenTech UK's community out-reach programme. Monitoring Compliance We monitor compliance with our Environmental Policy and Procedure. We provide training to staff around sustainable practice at induction, and refresh annually. We monitor KPIs regularly via our Global Sustainability & Innovation Group which is chaired by our Sustainability Director, Alex Drew.

  Covid-19 recovery

  Servita are committed to supporting people and community recovery from the impacts of COVID-19, and as such aim to aid the wider community through our everyday operations, in the aftermath of the pandemic. ; ; Flexible Working; In order to contribute to community recovery following COVID 19, Servita offer flexible and remote working. This means that in cases of mandatory isolation, or family members taking ill, they are able to work from home.; ; In Office Measures; Within the office we operate social distances guidelines, and all of our communal spaces have sanitising gel. Servita also display helpful resources around the office, on posters and bulletin boards, which include information about COVID 19, and how staff can safeguard themselves within the workplace. This means that, as we move towards COVID 19 recovery, staff can take any protective measures they desire to feel safe within the workplace. ; ; Community Recovery; In aiding and supporting the local community in COVID 19 recovery, Servita also sponsor many local youth development events. For example, we currently sponsor a local Under 16s Football organisation helping the local community recover from the impact of COVID 19. ; ; Monitoring Compliance; To monitor and ensure compliance with COVID 19 recovery initiatives, we offer induction training which covers our COVID 19 efforts. All staff receive training which covers our social distancing guidelines and how to contribute towards our goals with COVID-19 recovery. Servita review our COVID policy and procedures once per year and regularly hold feedback sessions with staff. This informs any proposed changes to policy and procedure for future.; ; Tree Planting; Servita encourage the use of Trainhugger when booking train travel in the UK. This platform plants 1 tree every time a train is booked on their app.; Servita also organise tree planting days with our partners Make It Wild.

  Tackling economic inequality

  Tackling economic inequality is something Servita are passionate about. As such, we are committed to promoting this within all of our operations, to contribute to the betterment of wider society, and the economy.; ; Volunteering & Charity Work; In order to internally tackle economic inequality, we offer paid leave to employees, so that they may attend sponsorships or undertake voluntary days with local community charities and organisations. ; ; Depending on contract value, Serita also allocates a percentage of net profit to charities such as Centrepoint Youth Charity, which is the leading charity for homeless people. This charity, among other things, aids young people to gain skills from training courses, in order to prepare them for future employment. Thus, in donating to them, Servita hopes to aid towards addressing economic inequality. ; ; Fair Trade; In another effort to tackle economic inequality, we monitor fair trade closely. This is operated through Servita’s Commercial Director, Rachel Flower, who reviews and amends supply chains, to ensure that fair trade is maintained throughout. Through this, we hope to contribute to social value, by aiding in the challenging of economic inequality worldwide.; ; Training and Apprenticeships; Servita operate training programmes through our training partners, to help develop and foster the skills of our valued staff.; Our core training programmes include:; - Association of Project Management – APM-P and APM-PQ; - Managing Successful Programmes (MSP); - AWS Cloud – Business Professional; - AWS Cloud – Technical Professional; - AWS Cloud – A Well-architected Solution; - AWS Cloud – Data Analytics; - CITI Certified – Supplier and Contract Management

  Equal opportunity

  Servita are committed to Equal Opportunities and value the benefits of a diverse and inclusive workforce. ; We encourage all members of staff to explore at least 2 paid training objectives per annum and rotate the team through our various contracts to ensure resilience and professional development.; ; Servita have mandated that all recruitment partners publish a Diversity and Inclusion policy and we ensure a “blind screening” of all CVs is followed as part of the recruitment process.; This avoids any prejudice associated with gender/age/location/etc.

  Wellbeing

  Servita have launched a monthly wellbeing webinar programme, available to all colleagues across the globe.; The course covers the benefits of breathwork, movement and mental health and is aimed to support sleep and focus levels, exploring the science behind breathwork and the physiological benefits it can bring, before equipping colleagues with practical tips to tap into moments of clarity and calm in everyday life.; ; Servita have also partnered with Make It Wild to deliver team building conservation days. These days are paid by Servita with the objective to get the team out of the office and into nature, working together to help restore natural sites across Yorkshire.; ; Servita have also provided access to a life coach and mentor, inviting all colleagues to reach out to our consultant if they are feeling pressured or need support/guidance on any matter, work or personal, that could be affecting mental wellbeing.

Pricing

• Price: £420 to £1,280 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.riley@servita.com. Tell them what format you need. It will help if you say what assistive technology you use.