Southern Communications Corporate Solutions T/A SCG Corporate

Cybeready Autonomous Cyber Security Awareness Training

An Autonomous Security Awareness Program Built For The Enterprise
A complete, fully-managed training program that transforms security culture. Pairing the most advanced training solutions: including phishing simulation, awareness training & compliance.

Features

• Phishing Simulation
• Autonomous Security Awareness
• Awareness Training
• Threat Intelligence
• Compliance Tool

Benefits

• Increase Cyber Security Awareness
• Increase Employee Productivity
• Personal Development
• Increase Security Posture

£4.40 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.rowarth@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

141040945528732

Contact

Rebecca Rowarth
01372 385715
rebecca.rowarth@southern-comms.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Internet Explorer
  • Chrome
  • Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon - Fri 9 X 5 2 hour response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Mon - Friday 9 X 5 - 4 hour response at no additional cost; ; Assigned technical account Manager for onboarding
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated onboarding technical manager will provide onsite or online training, there is also an extensive library of training material and user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No data is held, the only information the system uses is email addresses.
• End-of-contract process: At the end of the contract, all data is deleted at the request of the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences in features for both desktop and mobile
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Localization, reports, dashboards, branding, and phishing simulation.; Activity report – Delivered to the security team on a weekly basis with details on the activity progress to date.; End of campaign report – Delivered to the security team at the end of each phishing campaign, and includes a summary of results, as well as a comparative analysis to the previous two campaigns.; Periodic Business Review – Designed to eliminate the stress associated board meeting/management presentation the report highlights the progress made to date (i.e. program ROI) using advanced KPIs such as Risk Group Distribution, Serial Clickers and Employee Resilience Score. Charts, dates and KPIs can be easily customized in the PowerPoint file provided. The report is delivered on a quarterly basis or on-demand (generated instantly from the dashboard).

Scaling

• Independence of resources: State of the art load balancing services and multiple data centers ensures uptime as well as scalability

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cybeready

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Only metadata is collected, therefore no PII data is stored, how ever users can export the data from their dashboard via csv, excel, word, PPT and pdf.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Word
  • PPT
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Work
  • PPT
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99 Guaranteed uptime by the use of modern and scalable data centers and technologies. All data backups are encrypted to prevent breaches.; Client Data Transfer: Data is transferred to clients in a secure manner, based on a commercial transportation infrastructure that implements data encryption and strong identification (two-factor authentication).
• Approach to resilience: A Protected Architecture: Our service environment was designed with information security in mind. A full separation of the various services to different servers was ensured, out of which only our content servers are accessible via the Internet.
• Outage reporting: Via website, email and dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: TBC
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 03/07/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TBC

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Throughout our product’s R&D phase, we have emphasized secured development, ensuring the implementation of security best practices. We follow industry standards as set out by ISO27001 for our change management process.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our system undergoes periodical security surveys, which consist of penetration testing (PT) as well as code and architecture reviews by an external company that specializes in this area.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We use hardened servers, taking care to strictly follow the security updates’ installation policies immediately upon their release. Various 24X7X365 monitoring is in place via SOC as well as technologies.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Supplier-defined controls - Cybeready users ISO 27001

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. • Plastic– This is collected from site and recycled. • Print Cartridges – This is collected from site and recycled. • Staff commuting – SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. SCCS do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. We also use carbon neutral couriers for all deliveries.

  Covid-19 recovery

  Covid-19 had a big impact on the world and many businesses and as such, SCCS, much like everyone else, had to adapt on how we worked throughout this period. As an information technology business, we were already equipped with things such as Teams, work mobiles, work laptops etc so the transition from office to home working didn’t have a large impact on our business like it might have on other businesses. Our recovery to Covid-19 has been very smooth in the sense that we are now working as a hybrid business, meaning that staff have the flexibility to work 2 days in the office and 3 days from home. By reducing the number of staff within the office, we are able to spread desks out further and provide less contact with large numbers of people which we believe helps prevent the spread of Covid and other illnesses. We continue to provide hand sanitising stations throughout the office, and have cleaners come in on a regular basis. By implementing hybrid working as a permanent process, this also helps with the environmental aspect of the business as staff are not having to come into the office every day, meaning less travel is required, thus reducing our carbon footprint as a business. SCCS have supported hundreds of charities and voluntary organisations in recovering from the impacts of Covid but also managing and leading that response. This includes explaining and supporting the implementation of solutions in the short, medium and long term. The deployment of Microsoft Teams Voice, Cloud Telephony solutions and mobiles on a short term contract have all helped customers support the recovery from Covid and are set to support any ongoing requirements.

  Equal opportunity

  SCCS provides a safe environment for all staff and we ensure that equal opportunities exist throughout the company, regardless of race, religion, age, sex or physical ability. When recruiting employee’s, SCCS will first post vacancies on local job boards and with local recruitment agencies to ensure that the pool of candidates we receive are from the local community, however, we would not discriminate if a candidate came from further afield if suitable for the role. The reason for recruiting local is that 1, it contributes towards the local community, both helping towards less unemployment, and also spend in the community, and 2, we believe that by recruiting local helps with our carbon footprint as employees have the option to walk to work, and also car share where possible. SCCS contributes towards the work experience scheme. Over the past several years we have given placement to students who are looking to gain experience within the telecommunication’s sector. When employing staff at SCCS, we ensure that both men and woman feel equally empowered and as such, we have both non-discrimination and equal opportunity policies in place throughout the business. We also believe in equal pay and hold annual pay reviews to ensure that our staff fell they are being paid the correct salary based on their role and skills. SCCS have provided several local projects to support the local community to include but not limited to staff volunteering days, hardware recycling schemes to support local businesses, and consultancy time for local projects. The availability of services is based on the requirements of the customer and how best SCCS can support the request.

  Wellbeing

  SCCS can confirm that in 2021, amidst the presence of COVID-19, we rolled out an opportunity to our employees to become a Mental Health First Aider’s. We are pleased to say that several staff wanted to be involved with this and as such, we teamed up with St. John’s Ambulance and put selected staff members on a week’s course to become qualified FAQ Level 3 Mental Health Workplace First Aiders. Both the physical and mental health of all our employees is at the forefront of our business as we understand how important it is for our employees to be well, and to feel happy and comfortable in the workplace. Since implementing mental health workplace first aiders, we have also made several changes internally to assess and improve the mental health and well being of all staff. These changes include but not limited to: • Fresh Fruit available every morning in the office • Dedicated zone’s and times that a mental health first aider is available should anyone wish to speak with one of them. • Well-being weeks which include various activities for the staff members to enjoy. • Posters added to all the communal area’s with support numbers should someone feel the need they need to speak with someone. In addition to the above, the mental health first aiders have been trained to look out for the common signs and symptoms of someone who may be struggling with their mental health and how to deal with this situation.

Pricing

• Price: £4.40 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 30 day evaluation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.rowarth@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.