FD Technologies plc

FD Technologies - Cloud Infrastructure Support

FD Technologies provides experienced and high-level consultancy support to Organisations seeking to migrate legacy systems to the cloud. We own the world’s most performant analytics engine (KX) and deploy our software on cloud environments including AWS, Azure and GCP. We provide application modernisation, managed services, and help with AI/ML.

Features

• Migration of legacy systems to the cloud.
• KX kdb+ data ingestion for high-speed and real-time analytics.
• Fully managed cloud services.
• GCP, AWS, Azure consultancy services.
• Advice on system selection
• Platform design, build and implementation
• Platform testing and support
• Artificial Intelligence, Machine Learning, and automation consultancy
• Cloud Streaming Analytics
• Market Trade Surveillance – Alerting, Reporting, Dashboards

Benefits

• Increase modernisation and reliability of services.
• Gain new insights from company data through real-time analysis.
• Reduce decision time by providing actionable insight.
• Gain experienced support relating to main cloud environments.
• Reduces capital expenditure.
• Greatly improve RPO, RTO general business continuity.
• Increase flexibility and accessibility.
• Increase reliability and confidence in platform.
• Greater control of organisation data.
• Increase organisation collaboration.

£400 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aclint@firstderivative.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

141524742310811

Contact

Adam Clint
02830252242
aclint@firstderivative.com

Planning

• Planning service: Yes
• How the planning service works: FD Technologies provide a range of cloud-based planning and consultancy services. The cloud industry is well established but complex. The advent of serverless computing, Kubernetes, containerization, and a multitude of potential deployment scenarios leaves many businesses confused with respect progressing with a coherent cloud strategy. FD have been diligently helping our financial services clients through this process with services focused on selecting the correct cloud strategy (public, private, managed, hybrid cloud options) and the underlying services that will lead to a cost-effective cloud architecture that includes the latest emerging technologies. Important factors in the planning stage include; • Security; Access, Authorisation, Firewall protection, Intrusion detection, DDOS prevention, etc.; • Performance; Application, Autoscaling, Caching, Microservices Architecture, Event driven architectures, etc.; • Integration; Native cloud service support, Database, Support (Relational, In-Memory, etc) and effective manipulation ; • Migration; Application support, Soak testing, Backup & Restore and DR options; • Legal & Operational Requirements; SLA’s Availability, Resilience, Failover, Disaster Recovery and Data requirements related to GDPR & Data privacy.; The FD Technologies team in the UK have been supporting all the leading UK based financial services institutions on significant cloud migration programs over the past five years.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: FD Technologies provide a range of training courses to our staff, customers and partners. ; FD work with clients to customize the program to meet their requirements. Our training programs are modular based and focused on the core competencies which staff to need progress both business wise & technically. We provide a wide range of training courses including Cloud hosting, Project Management, Software Development, Database Architectures, etc.; For AWS we provide beginner courses and more advanced AWS certified Cloud practitioner courses leading to Associate level exams. We also provide AWS solutions architect, developer and channel training.; For GCP we provide Cloud Digital Leader training providing certification in GCP core product and services and their business benefit. The Cloud Digital Leader exam assesses your knowledge in these areas:; • Digital transformation; • Innovating with data; • Infrastructure and application modernization; • Security and operations; In March 2022, FD announced a major partnership with MS Azure that will see our KX Database and streaming analytics platform become available via MS Azure. We are actively building out our training programs with a focus on security, administration, development, and many other aspects of working with Microsoft Azure technologies.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: FD Technologies have a significant track record in supporting clients transition their solutions to a Cloud environment. We have established partnerships in place with the leading cloud providers AWS, Azure and Google. FD are an AWS Advanced Consulting Partner and have 120+ AWS certified consultants based in the UK and a plan in place to train up to 2,000. We have fully migrated our own software solutions, including our Kx Streaming Analytics platform to the Cloud. Some recent high-profile projects have been large scale cloud based real-time surveillance platforms for the Australian and Canadian regulators onto AWS and trade & risk management Platform for a large Dutch bank onto Azure.; FD have fully embraced the concept of micro-services and containerisation using tools like docker, kubernetes and OpenShift and our development & support teams have all transitioned to agile development and devops support. These experiences, including the significant move to supporting cloud technologies and the automation of platform & infrastructure upgrades position FD well to provide support in these environments.; Recently we announced a major partnership with MS Azure to have the KX database and analytics platform (Insights) fully integrated with their native cloud offering. The first deployments have been completed.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and performance testing are part of the service provided by FD Technologies cloud infrastructure support. ; FD Technologies have been providing development and delivery services as an outsourced provider to clients in a range of sectors for 25+ years. This can include:; • Securing a smooth transition from existing / legacy services to a managed cloud service; • Ensuring quality of service by delivering in line with an agreed set of SLA / KPI metrics; • Working with clients to reduce program costs; • Fully remediate key challenges related to cloud migration and associated support; • Creating and utilising test environments prior to any go live date; • Providing strong governance and controls for cloud projects by providing named, experienced project management and scheduling steering committee meetings.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: FD Technologies provide both Cloud Hosting and Software services. We have established partnerships with the main Cloud and have a significant track record in supporting our customers transition their solutions to the Cloud. In February 2021, we formally announced that FD had become an AWS Advanced Consulting Partner. FD have 120+ AWS certified consultants and a plan in place to train up to 2,000. Our consultants have assisted our customers, including the Australian and Canadian financial regulators with significant AWS cloud transition programs, including application migration and modernization, managed services, and innovation with AI and ML.; For application modernisation we are ensuring that all of our engineers are cloud certified and familiar with the most modern SDLC release frameworks including Blue/Green deployment, canary testing and feature toggles. As a technology company we own the most performant Time-Series database & analytics engine, KX. We deploy our software on all the main cloud environments including AWS, Azure and Google Cloud and we ensure that our consultants working with our clients achieve the same level of reliability and performance with their respective applications. Recently we announced a major partnership with MS Azure that will make our KX platform available via the MS Azure.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Can provide 24/7 365 support if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Through Atlassian Jira chat support - which aligns to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA, with the goal being to exceed minimum requirements at every turn.
• Support levels: Basic ( 9-5 during business days); Enterprise (24/7 for severity 1 issues and improved response times); Enterprise Plus (24/7 for severity 1 and severity 2 issues and further improved response times); ; Costing is bespoke per client.; ; A named service delivery manager is available for clients in the higher tiers of support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  FD is committed to minimizing the impact of its operations on the environment and the importance of reporting on that impact through recognized corporate responsibility standards. As a provider of software and professional services, the Group’s direct operations have minimal impact on the environment, broadly limited to its own energy use. The Group does not manufacture or mine and does not transport goods and so consequently its operations have no impact in terms of land, water, or air emissions. The Group does not provide company vehicles to employees or directors and does not operate its own data centres. Nonetheless, the Group does seek to minimize the limited impact its operations have on the environment through a range of policies focused on environmental, corporate social responsibility and ethical and sustainable business. We continue to put in place measures designed to minimize our impact on the environment. For example, within the past year within our offices we have installed advanced heating and cooling systems, banned the use of disposable coffee cups, and optimized our business travel policy to eliminate unnecessary travel and minimize the environmental impact of necessary travel. ; ; FD is also required to report its energy use and impact under the Streamlined Energy and Carbon Reporting (SECR) regulations.
• Tackling economic inequality:

  Tackling economic inequality

  Employee-organized charitable events during the year raised more than £21,000 for more than 30 separate charities, with a further 15 charities supported globally through the donation of goods and services. ; ; Employees participated in volunteering activities including “green” community clean-up campaigns in New York and Newry. Investment in our youth has been continually supported via employees providing mentoring, careers advice and student seminars on careers in business, finance, and technology. ; ; In addition to fundraising events, the Group also encourages individual employees to contribute to charities of their choice through a payroll giving scheme under which donations are taken tax free from their monthly salary.
• Equal opportunity:

  Equal opportunity

  At FD Technologies we are proud of the diverse, inclusive, and vibrant team that we have built. Our success to date has been built on bringing together high-performing teams of talent from across the globe to service our client base. ; ; We continue to diversify our business and create a culture of inclusion, mutual respect and equal opportunity which contributes to improved employee wellbeing and engagement and increases the quality of our service to clients. In 2019, we launched both FD Pride, our LGBT+ network, and FDWN, our women’s network. We also constantly strive to offer employment opportunities to people with physical disabilities. Our employees have embraced these networks enthusiastically and we look forward to continuing to influence the FD culture going forward.
• Wellbeing:

  Wellbeing

  We care about the people who work for us. We have a 24-hour, 365-day employee assistance programme in place for all employees and we provide complementary healthcare plans and private health insurance. ; ; In 2019, we launched an enhanced health and wellbeing strategy, with a particular focus on mental health. This incorporated support of global awareness days, a calendar of events in locations globally which allowed employees to engage proactively in the programmes and our first mental health awareness campaign entitled #MindMatters. The #MindMatters initiative involved sharing key information and resources on various factors that have an impact on mental health wellbeing and, uniquely, employees shared personal stories on coping with mental health illnesses. In addition, we embedded our Employee Assistance Programme (EAP) in each location which enables our employees to benefit from many health and personal wellbeing services provided by external professionals. Utilisation of EAP was positive and was the support underpinning our #MindMatters campaign on mental health. In 2021 we ran a training seminar on mental health first aid for line managers. We also partnered with a health care provider to host practical sessions assigning mental health first aid contacts across the business.

Pricing

• Price: £400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aclint@firstderivative.com. Tell them what format you need. It will help if you say what assistive technology you use.