Fujitsu Services Limited

Change Management and Adoption Framework

Fujitsu’s Change Management and Adoption framework offers a holistic approach which is human centric, continually tracks against impact and measured benefits. This creates an environment that enables the smooth transition from “as is” to be, also ensuring that additional changes are embraced and acted upon.

Features

• Iterative development of objectives and benefits to continually evaluate impact
• Aligned risk management to anticipated outcomes and impacts
• Co-creation of unique user personnas to assess impact and approach
• Individual “points of view” statements to additionally underpin impact assessment
• Full assessment of business and workplace impact
• The enabling the prioritisation of adoption actions
• Dynamic stakeholder engagement to support continual feedback, input and influence
• Continual iterative evaluation of approach and achievement of anticipated benefits

Benefits

• Project focus that tracks the status of benefits as intended
• A workforce that embraces change, is productive and effective
• A workforce that feels empowered to do the right things
• Linear customer experience impact
• Employee engagement ensuring a holistic development of ideas
• Contribution to reduced attrition and increased retention
• A culture that embeds continuous improvement as its DNA
• Fosters technology and people change and adoption strategies
• Increases the return on the transformation investments

£0 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

141780271946547

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: The usual duration of undertaking an Adoption activity is Six(6) to Twelve (12) weeks

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Not Applicable

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Fighting Climate Change with a policy outcome, we co-ordinate our efforts via an environmental action plan, a green procurement policy and a responsible procurement charter. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; The G-Cloud Service initiatives may include:; Developing Environmental Action Plans focusing on societal challenges of climate change, resource circulation and living in harmony with nature.; Supporting local School’s Programmes i.e. the UK Trees to supporting biodiversity, environmental education & clean air.; Ensuring all projects utilise our secure logistics facility so that all IT assets are re-purposed before recycling or disposal through secure /accredited routes; Continuing the installation of Solar Panels across our or customer sites, enabling self-generating renewable energy.; Fujitsu as a member of RE100, promotes global corporate initiatives driving towards 100% renewable energy.; Supporting customer efforts to collect information on measures to promote the resource-saving design of products.
• Covid-19 recovery:

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of supporting Covid 19 recovery with a policy outcome, we focus on helping our customers, local communities and supporting our staff with the social and economic impacts. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include: ; Helping our customers move to a more home-based/mobile service.; Support to local communities and helping schools to ensure disadvantaged children are not left behind in terms of access and skills to learn remotely by supplying equipment and training.; Our volunteering refocused on the transfer of digital skills to support schools and the unemployed.; Acceleration of our apprentice schemes to support employment initiatives, including tackling skills gaps.; Support to enable SMEs/VCSEs to develop in disadvantaged areas through gifting of our apprentice levy.; Initiatives such as DASH, Karma Nirvana, Manchester Women’s Aid to support the Home Office Domestic Abuse Charity, provided laptops and technical support.
• Tackling economic inequality:

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Tackling Economic Inequality with a policy outcome, we focus on creating employment and removing any barriers to employment, developing new skills, supporting our supply chain including SMEs and VCSEs. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include:; Providing employment opportunities for those facing barriers to employment, particularly those located in deprived areas.; Working with educational institutions and community groups to provide CV Skills/Mock Interview Workshops and STEM Schools career visits.; Creating apprenticeship/graduate opportunities within Fujitsu.; Training opportunities, for industries with skills shortages or high growth sectors i.e. Digital skills programmes. ; Assisting Rock2Recovery helping Armed Forces Veterans and an increasing number of Blue Light staff and their families by providing coaching and support e.g. business advice and their fund-raising activities.; Supporting local SMEs/VCSEs with access to learning pathways to develop and learn new skills to enhance their offerings.
• Equal opportunity:

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Equal Opportunity with a policy outcome, we focus on reducing the disability employment gap, tackling workforce inequality and providing demonstrable value to society. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; The G-Cloud Service initiatives may include:; Our Work Your Way Programme, providing flexible working arrangements to all employees from day one.; Comprehensive digital skills training for disadvantaged people e.g. NEETs, minority, gender and ethnic groups, disabled, rehabilitating young offenders, or elderly people.; Employee Passport detailing all adjustments to fully supporting employees throughout their career.; Mandated accessibility standards are actively considered in Framework contracts throughout the solution/product/service lifecycle ; Opening up our supply chain to SMEs to share an ecosystem of alliances, expert partners and academic institutions and charities.; ; We build accessibility into Framework contracts via policies, processes and working environments to comply with legislation.
• Wellbeing:

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Wellbeing with a policy outcome, we focus on the Health and Wellbeing of all our workforce including our supply chain. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; The G-Cloud Service initiatives may include:; We provide access to Wellbeing Programmes supporting mental and physical health, including: Employee Assistance Programme; “My Healthy Advantage” app providing content and 121 Live-Chat support; Mental Health First Aiders.; Mental Health campaigns for all staff including subcontractors, to create community of acceptance around mental health.; Fujitsu and supplier volunteering to support local wellbeing projects initiatives to support older, disabled and vulnerable people to build a stronger community network; Providing specialist skills to support “Creating Better Environments” project – creating a digital platform helping autistic people better navigate environments.; The BuddyConnect™ application created by Fujitsu to support neurodiversity and inclusion in the workplace.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.