Deloitte LLP

Design and Implementation of an Oracle Cloud Solution

Deloitte offers a proposition for the implementation of Oracle Cloud Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and associated reporting tools (EPM, FAW, OACS, Financial Reporting Centre, Hyperion Workspace, ePBCS, OTBI, and Smart View) from initial design to deployment, and underpinned by the Redwood UI.

Features

• Business case and cloud readiness services to support SaaS transition
• Full project life-cycle delivery, governance, assurance and change management services
• Standardised organisation, process and role design, tailored for Public Sector
• Transcend for Government methodology, incorporating PRINCE2, agile and product centric
• Pre-configured, Government-specific Oracle ERP solution for Finance, Procurement, Supply Chain
• Catalogue of supporting assets for successful programme initiation and delivery
• Suite of accelerators: mobile self-service applications, AI, automation
• Comprehensive cloud data migration and cleansing services
• Technical services encompassing infrastructure and integration, platform-as-a-service and reporting.
• AMS support and service management capabilities, following ITIL principles

Benefits

• Drives efficiency through standardised Public Sector processes and accelerators.
• Reduces implementation costs through rapid delivery using pre-configured solution.
• Reduces Total Cost of Ownership through an integrated hosted solution.
• Improves and encourages self-service through web-enabled and mobile technologies
• Enhances user experience through user-centric design & automation.
• Enables more effective integration between ERP and wider systems
• Improves quality and timeliness of data and management information.
• Simplifies month-end financial accounting processing.
• Enables effective decision-making through enhanced reporting and analytics.
• Delivers robust security compliance and access controls.

£450 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

142012405354849

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Planning

• Planning service: Yes
• How the planning service works: This services helps buyers effectively plan for Oracle Cloud ERP implementations. A clear vision and robust plans provide the foundation for successful delivery. Our ERP Transcend for Government cloud methodology provides a proven approach to improving the delivery of Oracle ERP cloud implementations, including explicit project phases for Vision and Planning and tailored specifically for the public sector; Establishing a clear vision is critical for a successful implementation, not only in terms of technical adoption and alignment with your cloud strategy but also organisational and process adoption. This will articulate the value that you are looking to add to your business aims and organisational structure. ; The planning phase provides a detailed definition of project delivery including scope, structure, roles, work streams, risk management and delivery approach. This will include an appropriate testing approach and the management of vendors or specialists as required.; Key outputs from the planning service include: a vision statement and principles; project initiation documents; implementation project plan; resource plan; benefits realisation plan; and a change management plan.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Fusion application services
  • Oracle Cloud Services

Training

• Training service provided: Yes
• How the training service works: This service helps buyers train their users to operate the Oracle cloud ERP software. Strong change management, including end user training, helps to embed the organisational and people change associated with cloud ERP implementations. Our Transcend methodology, which provides a proven approach to delivering ERP cloud implementation, includes explicit project guidance on training.; Depending on the scope, training activities are likely to include establishing a training strategy, performing a Training Needs Analysis (TNA), designing training courses, enrolling participants and executing the training plans. The approach may include a combination of e-learning, classroom training, knowledge transfer and shadowing. The delivery of face to face training may be co-ordinated centrally or de-centralised by adopt a train-the-trainer approach.; Key outputs from the training service include: training strategy, TNAs, course materials and training plans.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Fusion applications
  • Oracle Cloud Applications

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service helps buyers migrate to Oracle Cloud ERP software. Successful setup and migration are essential components of a controlled implementation. Our ERP Transcend for Government cloud methodology provides a proven approach to improving the delivery of Oracle ERP cloud implementations, including explicit project phases for Vision and Planning and tailored specifically for the public sector.; ; Design activities include reviewing the Oracle ERP public sector ‘out-of-the-box’ accelerators and functionality available in the cloud, development of a functional design document which includes the impact on existing business processes, and establishing technical design components to enable the cloud solution to operate alongside existing applications and processes.; Build activities accelerated include the development of prototypes to demonstrate the design is in line with the client’s requirements. This supports the definition of the approach to change management and testing.; Deliver activities include the migration of data and execution of testing. This also includes the specific activities to cutover from one system to another, including end user training, to enable a smooth transition.; Key outputs from the planning service include: business requirements, process designs, prototypes, test scripts, cutover plans and training materials.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Fusion services
  • Oracle Cloud Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Cloud implementation is delivered to a high quality outputs and supports ongoing assessment of risks associated with the programme. Given the complexity of cloud ERP programmes it is common to use third party support to provide support to internal quality assurance teams. Our ERP Transcend for Government cloud methodology provides a proven approach to improving the delivery of Oracle ERP cloud implementations, including explicit project phases for Vision and Planning and tailored specifically for the public sector.; ; We are able to combine expertise from our audit and assurance practice alongside our implementation experience within our consulting business to provide high quality and risk focused assurance reviews. General assurance may be required to consider the status of the implementation programme, or more specific focus on key activities associated with the design, build, test or deployment activities. We are able to bring specialist skills in application security, segregation of duties, business process controls and project delivery techniques.; ; Typically, key outputs from the quality assurance and performance testing phase would be assurance reports with detailed recommendations to be taken forward by the project.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • TIBER-EU
  • ICAST
  • CREST Certified Simulated Attack Manager (CCSAM)
  • CREST Certified Simulated Attack Specialist (CCSAS)
  • CREST Certified Tester (CCT) (APP)
  • CREST Certified Tester (CCT) (INF)
  • CREST Practitioner Security Analyst (CPSA)
  • CREST Registered Tester (CRT)
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support is provided for hosting and all Oracle cloud based software solutions delivered to the buyer as part of this service - tailored during the planning stage.; Deloitte’s AMS support capabilities deploy a proven, process-centric approach based upon industry best practices cloud support models, including CMMI and ITIL-based service processes allowing us to use or integrate with the buyers IT Service Management Toolset and comply with the integration standards set by the buyer when integrating with the IT Service Management Toolset. We will work with your existing processes and integrate our ITIL based processes so that we deliver a seamless AMS support organisation to the buyer. ; The stated ITIL objective is to restore normal operations as quickly as possible with the least possible impact on either the business or the user, at a cost-effective price. This process handles incidents that occur during the support of the buyers service. The process includes Level 1, Level 2, and Level 3 Analyst, and requests routing, as well as the development and implementation cycles, which are handled in sub-processes.; The key IT Service Management toolset we use to deliver AMS email and ticketing services is Atlassian Jira which used by the buyer

Service scope

• Service constraints: For the avoidance of doubt, we have listed below any activities that (in our experience) are sometimes expected to be in our scope but which are not included within this service: Processing data, licensing software or running technology platforms per se; Large-scale but low-value hosting of a client’s data or applications; and Delivering standard reporting.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We can offer different support levels based on the service requirement. We would agree this with the buyer at the time of order.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We can offer different support levels based on the service requirement. We would agree this with the buyer at the time of order.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.; We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.; Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

  Covid-19 recovery

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Tackling economic inequality

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Equal opportunity

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Wellbeing

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met. ; We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.