PLACR LIMITED

TransportAPI Bus Fares Managed Service

TransportAPI Bus Fares Managed Service is a JSON GET API designed according to RESTful principles that returns validated bus fares from customer fares data in Netex form.

Features

• Services to import and publish customer Netex data
• Netex data made available as point-to-point bus fares
• Bus fares data integrated with stops, routes and schedules
• Bus fares data has references to match Journey Planner responses
• Bus fares data has details of ticket type and concessions
• Access to secure data warehousing by managed services
• Managed service delivery through RESTful API in JSON form
• Managed service distribution scaling to millions of transactions per day
• Managed service validation to standards used in transport data sector
• Data quality reports option with managed services delivery

Benefits

• Bus fares search of official data from customer provided Netex
• Integration of bus fares data with schedules and journey planning
• Offers data handling on secure AWS infrastructure in UK/ globally
• Licensing data downstream included for any required business usage
• Customisable service level agreements for data delivery guarantees
• Provides failure-safe logic for continuous access and delivery
• Flexible support arrangements for managed service delivery
• Delivery available in single-tenant public cloud environments
• Managed service delivery in standard API and streaming form
• Access to delivery platform used by 25% of UK transport

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.raper@transportapi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

142124778636881

Contact

Jonathan Raper
02032901357
jonathan.raper@transportapi.com

About your service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Core support is provided between 9:00am to 5:00pm on UK working days. Extended support is provided from 7:00am to 8:00pm during UK working days and 9:00am to 6:00pm on weekends and UK bank holidays. Full 24/7 support is provided on application.
• System requirements:
  • Customer uses own application logic to consume data
  • Service is provided over public cloud subject to bandwidth connection
  • Data delivery is subject to any upstream warranties and licences
  • TransportAPI SaaS managed services operate under a deprecation policy

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours on weekdays. We respond on the next working day at weekends and holidays unless Extended Support is selected, which includes weekend and holiday cover.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: No requests have been made for testing web chat with assistive technology users... all such support has been given on the phone or face-to-face.
• Onsite support: No
• Support levels: TransportAPI Managed Services are offered with 4 tiers of support:; - Basic support with maintenance to Priority 1 to 3 incidents and communication about the resolution; - Standard support: as Basic support but with the addition of active triage of customer experience of API output; - Full support: as Standard but with the addition of monthly reporting, change control support, UAT support and account manager; - Extended support: extends any of the tiers of support above to 7-9am & 5-8pm weekdays and 9am-6pm weekends/ bank holidays; The cost of these support packages is defined in the pricing document
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: TransportAPI provides comprehensive on-boarding support to the client operations team through our Go-Live process and Support manual documentation. TransportAPI will work in partnership with clients to manage and support the development, alpha/beta testing and deployment to live processes. TransportAPI will operate within client change control processes as detailed in the support tier selected.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: TransportAPI offers export functions to download users and analytics data from the API management service as an integral part of the delivered service.
• End-of-contract process: At termination contracts provide for the downloading of user details and client-specific data analytics and for the use of transition tools as appropriate to the service model
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our documentation is produced using the OpenAPI standard with the Open RapiDoc framework and can produce accessible PDF downloads.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: TransportAPI managed services offer an API Management platform based on 3Scale
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: No requests have been made for testing the service interface with assistive technology users.
• API: Yes
• What users can and can't do using the API: TransportAPI Managed services are available through https://transportapi.com/. TransportAPI managed services are a read-only content delivery API for scheduled, live and historic multimodal public transport content and journey planning. The API is a robust and scalable service that aggregates, validates, enhances and tests all of its data sources and provides sophisticated fail-over logic to provide uninterrupted service.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: TransportAPI managed services are scalable services based on AWS and will scale out for each service user as required up to billions of requests per month. TransportAPI offers a fully isolated solution for enterprise users known as Platinum.

Analytics

• Service usage metrics: Yes
• Metrics types: TransportAPI provides a full range of usage metrics by account, application and user split by endpoint at minute, hour, day or month
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: TransportAPI provides JSON formatted data in response to polling requests or on connection to streaming services. Client application logic reads and stores this data at request time so no transport data remains within the service at the end of the contract. API management data on usage can be exported in CSV format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: TransportAPI provides a service level agreement (SLAs) for managed service availability (Uptime) and response times (Response time). SLA commitments are applied to monthly minimum levels of Uptime and Response time. Credits are applied if service levels fall below monthly SLA limits.
• Approach to resilience: TransportAPI uses AWS' proven platform resilient features and details of resilience configuration are available.
• Outage reporting: TransportAPI uses Pingdom external service testing and outages are relayed to customers via dashboards and by email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: TransportAPI endpoint access is authenticated by app_id and app_key issued by the API management platform. The API management platform is accessed by username and password. Access to the underlying development platform is covered by MFA.
• Access restrictions in management interfaces and support channels: TransportAPI manages all access to the platform interfaces by username and passwords conforming to the ISO27001 password standards. No role based user accounts are permitted for management interfaces or support channels.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TransportAPI managed services apply the principles of the ISO27001 quality management system for information security. Responsibilities are devolved from the Board level to the Head of Engineering who assures that development operations management and all development team members work according to the ISO27001 standard.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All platform changes are handled through change management processes including:; - Pull-requests on Github for new features; - User Acceptance Testing including information security is applied to new feature roll-outs ; - Customer change control processes before deployment to production
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The TransportAPI platform uses the Intruder.io vulnerability scanning system to provide patching and threat intelligence. Action is taken immediately if any vulnerabilities are found.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The TransportAPI platform is highly monitored and constantly scanned. Pentests and white hat reviewing ensures the highest possible protective controls.
• Incident management type: Supplier-defined controls
• Incident management approach: The TransportAPI platform deals with incidents according to the principles of its Business Continuity policy. Users report incidents via the TransportAPI support platform, and tickets are documented and reported for users.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: TransportAPI's free trial option offers customer access to the full functionality of the TransportAPI managed services on demand with 30 hits per day. High usage commercial trial available on application.
• Link to free trial: https://developer.transportapi.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.25%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 1.0%
• Between £1,000,001 and £2,500,000: 2.0%
• Between £2,500,001 and £5,000,000: 3.0%
• Over £5,000,001: 5.0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.raper@transportapi.com. Tell them what format you need. It will help if you say what assistive technology you use.