PROSPERON NETWORKS LTD
SolarWinds Consultancy & Professional Services
Our Consultancy and Professional Services help organisations maximise IT investment value through expert guidance, best-practice design, and tailored delivery. We optimise, deploy, customise, and integrate platforms like SolarWinds to achieve efficient, business-aligned outcomes.
• SolarWinds Consultancy Service
• SolarWinds Customisation Service
• SolarWinds Deployment Service
• SolarWinds Integration Service
Features
- Platform Installation & New Module Deployment
- Scalability & Resource Provisioning
- Platform Customisation & Performance Optimisation
- Alerting, Dashboards & Reporting Optimisation
- Threshold Optimisation & Data Accuracy
- CMDB Synchronisation & ITSM Integration
- Extend Reporting with Third-Party Tools
- Integrate with SIEM Solutions
- IT Automation Management
- Rest API Custom Integrations
Benefits
- Accelerate Your Return-On-Investment (ROI)
- Seamlessly Introduce New SolarWinds Modules
- Configure SolarWinds to Meet Business Needs
- Futureproof SolarWinds to Meet Growing Demands
- Enhance Dashboards, Reports, Maps & Alerts
- Resolve Data Gaps in SolarWinds
- Avoid Costly Misconfigurations & Downtimes
- Resolve Tickets Faster with Service Desk Integration
- Accelerate Troubleshooting & Expand Visibility
- Breakdown Silos & Improve Team Collaboration
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
1 4 2 5 3 4 8 1 8 6 9 0 0 0 6
Contact
PROSPERON NETWORKS LTD
Carol Sanchez
Telephone: 01903 340993
Email: sales@prosperon.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Other
Service scope
- Service constraints
-
The following constraints apply to the SolarWinds Training and Enablement service:
• Service delivery is limited to the agreed scope and duration
• Consultancy is delivered during standard business hours unless otherwise agreed
• The service does not provide continuous operational or managed support
• Outcomes depend on the accuracy and availability of customer-provided information
User support
- Email or online ticketing support
- Yes
- Support response times
- Response times vary, but the customer will receive an acknowledgement of the technical case within an hour of raising a support ticket. We do not have set SLA's.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We offer 1st and 2nd line support, which is included a part of your 1st year after the initial purchase or through our maintenance renewal service.
Customers will have access to both a technical account manager as well as technical support engineers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,600.00 | £1,600.00 |
| Senior data architect | £1,600.00 | £1,600.00 |
| Chief data architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,795.00 | £1,795.00 |
| Senior enterprise architect | £1,795.00 | £1,795.00 |
| Lead enterprise architect | £1,795.00 | £1,795.00 |
| Principal enterprise architect | £1,795.00 | £1,795.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,600.00 | £1,600.00 |
| Network architect | £1,600.00 | £1,600.00 |
| Lead network architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,600.00 | £1,600.00 |
| Lead security architect | £1,600.00 | £1,600.00 |
| Principal security architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,600.00 | £1,600.00 |
| Solution architect | £1,600.00 | £1,600.00 |
| Senior solution architect | £1,600.00 | £1,600.00 |
| Lead solution architect | £1,600.00 | £1,600.00 |
| Principal solution architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,795.00 | £1,795.00 |
| Technical architect | £1,795.00 | £1,795.00 |
| Senior technical architect | £1,795.00 | £1,795.00 |
| Lead technical architect | £1,795.00 | £1,795.00 |
| Principal technical architect | £1,795.00 | £1,795.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,600.00 | £1,600.00 |
| Lead cyber security vulnerability management | £1,600.00 | £1,600.00 |
| Principal cyber security vulnerability management | £1,600.00 | £1,600.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £1,395.00 | £1,395.00 |
| Application operations engineer | £1,395.00 | £1,395.00 |
| Senior application operations engineer | £1,395.00 | £1,395.00 |
| Lead application operations engineer | £1,395.00 | £1,395.00 |
| Principal application operations engineer | £1,395.00 | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,095.00 | £1,095.00 |
| Senior operations analyst | £1,395.00 | £1,395.00 |
| Operational control manager | £1,095.00 | £1,095.00 |
| Head of command and control | £1,095.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £1,095.00 | £1,095.00 |
| Infrastructure operations engineer | £1,095.00 | £1,095.00 |
| Senior infrastructure operations engineer | £1,095.00 | £1,095.00 |
| Lead infrastructure operations engineer | £1,095.00 | £1,095.00 |
| Principal infrastructure operations engineer | £1,095.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £1,600.00 | £1,600.00 |
| Senior service desk analyst | £1,600.00 | £1,600.00 |
| Service desk manager | £1,600.00 | £1,600.00 |
| Head of service desk | £1,600.00 | £1,600.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £450.00 | £450.00 |
| Delivery manager | £450.00 | £450.00 |
| Senior delivery manager | £450.00 | £450.00 |
| Head of (Agile) delivery management | £450.00 | £450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £450.00 | £450.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £1,600.00 | £1,600.00 |
| Junior developer | £1,395.00 | £1,395.00 |
| Developer | £1,600.00 | £1,600.00 |
| Senior developer | £1,600.00 | £1,600.00 |
| Senior developer - management | £1,600.00 | £1,600.00 |
| Lead developer | £1,600.00 | £1,600.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- F00e1cfd-cbcb-412b-81a4-42f2787762ea
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Plans for positive actions with community groups.
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@prosperon.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.