EKAL SOLUTIONS LTD

Oracle Fusion Cloud (SaaS) Support Managed Service

eKal Solutions provide a comprehensive managed service wrapper for Oracle Fusion Cloud Customers.

Features

• Functional Support all modules (eg. EPM, HR, Payroll and ERP)
• Extension and integration Support
• Application End-user Support (“how to” questions / user training)
• Scheduled Processes Support
• Cyclical Events (Tax, HR, Year End)
• Free Payroll processing assessment
• Comprehensive Upgrade Management Service
• Patch analysis, review and execution, outage window planning, critical timings
• Full Regression Testing in conjunction with you
• SR Management – Our teams will troubleshoot all service interruptions

Benefits

• Reduced total cost of support
• Highly competitive SLA
• Access to subject matter experts
• Bespoke services which meet your business requirements
• Oracle Certified Partner

£380.00 to £1,650.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robh@ekalsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

142615231005271

Contact

Rob Hall
07802718944
robh@ekalsolutions.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: As part of this offering, we provide responses to 'How to' questions for functional requirements. eKal Solutions can also offer additional training as required for an additional charge.
• Training is tied to specific services: Yes
• Services the training service works with: Oracle E-Business

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Please refer to eKal Solutions - Cloud Professional Services
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: EKal Solutions provide a suite of additional Service Wrappers which may be applicable to the client depending upon the level of skills within the organisation. These include : ; ; 24 x 7 ITIL based online Service Desk

Service scope

• Service constraints: Support is available remotely but can be provided on-site as required in line with contractual arrangements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7 Acknowledgement. ; ; Response depending on SLA Priority and agreement. Typical response target of 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Selection of industry leading support interface tested for accessibility performance
• Support levels: Support level structure of P1 - P4 classification; ; Levels to be agreed / aligned to customer requirements during onboarding; ; SLA levels agreed against P status; ; Technical account manager allocated to support client

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 13/07/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

  Fighting climate change

  Environment - B Corp; Environment evaluates a company’s overall environmental management practices as well as its impact on the air, climate, water, land, and biodiversity. This includes the direct impact of a company’s operations and, when applicable its supply chain and distribution channels. ; We believe we all have a responsibility to not only act sustainably, but to have a positive impact on the regeneration of our environment.; Whilst we have a very low carbon footprint (12.7tonnes pa all of which is scope 3, the majority of which comes from travel to group meetings and journeys to clients and events and our homeworking emissions). Our Carbon Footprint is measured and certificated annually by Green Smaller Business as is our Carbon reduction Plan. ; We worked with Green Small Business to help us better understand our carbon footprint and develop an Environmental Action Plan to enable us to further improve.; During 2022 we became one of nearly 40,000 Ecologi members, working together to make a positive impact. https://ecologi.com/ekalsolutionsltd

  Covid-19 recovery

  eKal Solutions was formed during the Covid 19 pandemic.; The business operations were not impacted with service continuity provided throughout the period.; The business did not call upon any government support.; Members of the eKal team volunteered as Covid 19 vaccinators to assist in the national vaccination campaign fully supported by eKal.

  Tackling economic inequality

  The Workers section of our B Corp certification evaluates a company’s contributions to its employees’ financial security, health & safety, wellness, career development, and engagement & satisfaction. All employees have written contracts and have a range of benefits including Healthcare, pensions, volunteer paid leave. The ratio of the lowest paid to highest paid employee is only 2.5. We are also an accredited living wage employer.; The business is developing career path engagement with education providers to enable development routes for disadvantaged students.

Pricing

• Price: £380.00 to £1,650.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robh@ekalsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.