CDW Limited

CDW Check Point Harmony SASE

Harmony SASE is a cloud-based security service that converges networking and security functions. It delivers secure access to cloud applications and resources for users anywhere, on any device. Harmony SASE simplifies security management and protects against advanced threats.

Features

• Cloud-delivered Security: Delivers security functions from the cloud.
• (ZTNA):Provides secure access based on user identity and device trust
• (SWG) Filters web traffic for malware and phishing attacks
• (CASB): Controls access to cloud applications and data.
• (DLP): Prevents sensitive data from being leaked accidentally.
• (ATP) Detects and blocks sophisticated cyberattacks.
• Sandboxing: Analyzes suspicious files in a safe environment.
• (SSO):Simplifies user access with one login for multiple applications
• Real-time Threat Analytics: Provides up-to-date insights into potential security threats.
• Centralized Management: Simplifies security administration from a single console.

Benefits

• Secure Remote Access: Enable secure access to applications from anywhere.
• Reduced IT Costs: Consolidate security tools and simplify administration.
• Scalable Security: Adapt security to meet growing business needs.
• Simplified User Experience : Streamline access with single sign-on (SSO).
• Enhanced Productivity: Empower users to work securely and productively
• Reduced Security Risks: Mitigate advanced threats and data breaches
• Improved Compliance: Meet strict data security regulations.
• Centralized Security Management : Manage security from a unified platform.
• Improved Decision Making: Gain insights for informed security strategies.
• Faster Threat Detection: Identify and respond to threats in real-time.

£144 a unit

• Free trial available

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

142772210606319

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Check Point security ecosystem: Check Point offers a variety of security products, including network security, cloud security, and mobile security solutions. Harmony Endpoint can integrate with these solutions to provide a centralized management console and enhanced threat protection across different security layers.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Severity 1: Response time 30 minutes. Check Point and Customer commit necessary resources around clock for Resolution, workaround or reduce severity of issue. ; Severity 2: Response time 2 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue and alternative resources during non-Standard Business Hours.; Severity 3: Response time 4 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue. ; Severity 4: Response time 4 hours. Check Point and Customer provide resources during normal business hours for Resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Onsite support: No
• Support levels: Type; Collaborative Enterprise Support: local partner experts backed by Check Point. ; Direct Enterprise Support: direct support from the Check Point experts.; ; Levels; Standard - 5 x 9 Business Day, get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.; Premium – 7 x 24 Every Day, enjoy all the benefits of Standard Collaborative Support, plus real-time 24×7 Global support.; Elite – 7 x 24 Every Day, receive comprehensive support plus the possibility of having an engineer on-site for critical SW issues.; Diamond – 7 x 24 Every Day, extend your Premium/Elite Support with personalised support, in-depth resources and consulting.; ; PRO - optional support add-on. When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.; ; Please speak with your chosen partner to discuss your support requirements and get the level your organisations needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer success is offered for both on and offboarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Support portal
• End-of-contract data extraction: Logs in the portal - export via siem or export logs
• End-of-contract process: Full access to portal however gateways no longer process traffic resulting in paused service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We use mobile app for connecting users
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: 1.Agent soloution; 2.Agentless solution ; *Same management console
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed as a web protal via Check Point's administrion portal on portal.checkpoint.com. It is designed to be highly usable, but was not certified by any specific standard
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: We provide RESTful API for controoling administrative operations in the system. Users issue an API key via the administration portal. The APIs provide support for managing users, groups. objects, networks, tunnels, gateways, policies and more. For full documentation kindly refer to: https://app.swaggerhub.com/apis/perimeter81/public-api-yaml/1.0.4#
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: N/A

Scaling

• Independence of resources: Scale up accordingly - Global reach no limits

Analytics

• Service usage metrics: Yes
• Metrics types: Go to Statues updates page. https://status.perimeter81.com/
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Check Point Software Technologies Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Logs in the portal - export via siem or export logs
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Siem
  • S3 bucket
  • IDP
• Data import formats: Other
• Other data import formats: Via API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Wireguard
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999%
• Approach to resilience: Not disclosed
• Outage reporting: We provide an online status page and option for customer to be notified via email and SMS messages

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: We provide role-based access in the administration and support systems
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Standards Institution of Israel (https://www.sii.org.il/en/)
• ISO/IEC 27001 accreditation date: 01/03/2022
• What the ISO/IEC 27001 doesn’t cover: Harmony Connect, Harmony Browse, Harmony Email and Collaboration, Smart-1 Cloud, Infinity SOC are all in progress (we have a letter of proof).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2 for 2021
  • SOC 2 Type 2 in progress proof for 2022
  • ISO 27001-27017 in progress proof for 2022
  • ISO 27001-27018 in progress proof for 2022
  • ISO 27001-27036 in progress proof for 2022
  • CloudGuard PCI-DSS Level 1 Service Provider 2021-2022
  • Cyber Essentials and Cyber Essentials plus accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Check Point has an information security process in place to protect customer confidential information against accidental loss or misuse, in conformance with applicable laws and industry standards. Our security framework is based on internal security policy standard, which is very strict. The scope of our company’s security policies and standards cover critical business aspects (e.g. application development, data center services, cloud security, physical security, change management process, etc.). All employees are trained in information security policies, standards and procedures, security requirements, business controls and in the use of IT facilities. Self-audits are being done on a regular basis and corrective actions are taken when needed. Additionally, Check Point’s security policies and standards are reviewed on regular basis, 2-4 independent reviews are conducted on specific areas (i.e. source code review, SOX audit, etc.).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: SOC 2 Compliance.; ; Change requests are documented within the Change Management tool. The request is reviewed and approved by the Director of Operations. Emergency changes are performed and updated as part of hot fixes, which follow the same process as described above though the time frame may be shortened, and approvals may be provided after the change was already performed. Key Check Point personnel are notified of cases of test failures. Every test failure is documented in the change management tool and sent to the relevant personal in the Project manager.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Check Point performs monthly vulnerability scans and employs a centrally managed configuration management system, including infrastructure-as-code systems through which predefined configurations are enforced on its servers, as well as the desired patch levels of the various software components.; There is an internal procedure that defines the Patch management process and employees are trained in the corporate security policy.; In addition to the ongoing patch management processes, Check Point performs security monitoring from three main channels:; 1.Internal Security Research (vulnerability scanners, penetration test, company’s Incident response team and researchers, etc.); 2.External sources (threat intelligence, US-CERT, publications, vendors updates, etc.); 3.Anonymous notifications
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Check Point monitors the production environment with several tool such as grafana ,sumologic and implements a continuous monitoring strategy.; Check Point plans to mandate ongoing security control assessments to be completed in accordance with the FedRAMP continuous monitoring strategy and respond to security related vulnerabilities and issues generated by security assessment and monitoring activities by either fixing, remediating or implementing mitigating controls to reduce the overall risk.; The Check Point CISO team plans to use information obtained from continuous monitoring and ongoing assessments of Check Point for FedRAMP reports the security state of the system via vulnerability scan results
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In the event of a security incident, Check Point’s security team is responsible for investigating and responding. Check Point has clear risk and damage assessment procedures to define the SLA required to solve any security incident. Check Point’s Information Security Manager, and other managers, will coordinate security response including containment, investigation, infrastructure securing, reporting, closure and follow up. Check Point will respond using the appropriate management and technical resources in order to promptly restore operations impacted by any incident. Check Point will adhere to applicable laws and industry standards in this process, including following any required notifications.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. We’ve been able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £144 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial includes all functionality as described in the service functionality for a limited time period of 30 days for up to 500 seats.
• Link to free trial: Please contact your chosen partner to discuss beginning a free trial.

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.