Risk Ledger

Risk Ledger, vendor risk management and supply chain security platform

The Risk Ledger network is an active supply chain security and vendor risk management platform that enables organisations to increase their resilience and better manage security in their suppliers. Risk Ledger solves third party risk management, identifies and remediates supplier vulnerabilities, concentration risk, data protection, GDPR, financial and ESG risk.

Features

• Standardised assessment framework aligned with NCSC CAF, ISO27001, NIST CSF
• Continuously monitors suppliers’ controls to track and manage ongoing risks.
• Real time risk reporting with live dashboards and network visualisations.
• Mapping of fourth, fifth and nth parties, identifying concentration risk
• Assess supply chain impacts from emerging threats, zero day vulnerabilities
• Supply chain security vulnerability assessment and supply chain remediation.
• Community access to collaborate with industry peers
• Browser based remote access, multifactor authentication, and single sign on.
• External monitoring of supplier assets scanning email, web, DNS, ports
• Assesment of financial, environmental, social, and governance risk

Benefits

• Supplier security incident reduction and supplier risk management.
• Supply chain security risk reduction and risk management.
• Collaborate with peers to share risks, improving efficiency and effectiveness.
• Maintain and increase compliance with key regulation, reducing fines.
• Reduce the time taken for new supplier onboarding.
• Quickly and easily review supplier security and remediate vulnerabilities.
• Supplier security review cost reduction, increased efficiency, increased effectiveness.
• Continuous alerts on new supplier vulnerabilities and remediation.
• Analyse, measure, and reduce concentration risk of critical suppliers.
• Maintain ISO27001 compliance, PCI DSS compliance, SOC 2 compliance.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@riskledger.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

143160680906545

Contact

Haydn Brooks
447510305024
sales@riskledger.com

About your service

• Service categories:

  Applications

  Supply chain management

  • Supply chain planning
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We currently operate at 99.9% uptime. All scheduled maintenance is done out of business hours and clients are notified in advance. Users must have an up to date and in-support browser. Internet Explorer is not supported. There are no other service constraints.
• System requirements: Users must use MFA, either through SMS or authenticator app.

User support

• Email or online ticketing support: Yes
• Support response times: All support requests are responded to within 4 business hours of them being received.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use intercom, for our user support webchat.; Accessibility is as follows: ; Screen reader support: the Messenger is accessible via screen readers.; Color contrast: all text in the web Messenger is clearly visible when using colors with enough contrast. ; Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad. Visual indicators of focus are present for sighted users.; Multilingual support: from introduction to automatically translated messaging between 45+ different languages.
• Web chat accessibility testing: We use intercom, for our user support webchat:; so accessibility testing is not done by us, However our accessibility is as follows: ; Screen reader support: the Messenger is accessible via screen readers.; Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast. ; Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad. Visual indicators of focus are present for sighted users.; Multilingual support: from introduction to automatically translated messaging between 45+ different languages
• Onsite support: No
• Support levels: All support is accessed via email, web chat, or telephone. Once received, Risk Ledger will prioritise the support into general questions or a support ticket (ranging from P1 to P4) as per our terms. All support is included in our standard pricing and there is no extra cost. Our enterprise customers receive a dedicated technical Customer Success Manager.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: All customers get a customer success manager who helps them with onboarding and offboarding. They will provide regular touch points, training, both online and on-site training where applicable. We also provide documentation and a help centre.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be exported by users (as CSVs, ODF, PDFs) through the platform, or they can request a data dump in CSV format via their Customer Success Manager. This is included within the contractual cost of the platform.
• End-of-contract process: At the end of the contract, if the client does not wish to renew they have the option to export their data (either manually themselves or via their customer success manager) and have their accounts suspended or deleted. This will all be managed by the customer success team.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is accessible through our online help centre which is hosted by Intercom. Our help centre is setup to have the following accessibility features: Keyboard Navigation, Screen Reader Support & Responsive Design (scales up to 400% without losing functionality).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The browser is used to connect to our interface through our easy to use graphical interface.
• Accessibility standards: None or don’t know
• Description of accessibility: Risk Ledger is accessed through a secure, web-based interface. We have implemented dark and light modes for those with issues reading text on specific backgrounds. We've worked on making sure the core components, colours and typefaces that make up the platform are WCAG 2.1 AA compliant. The vast majority of these are now up to standards, final tests to validate this are still outstanding. We have implemented static analysis of our components to understand which are inaccessible, their performance on assistive technology, and to ensure that new pages and components are built accessible-first.
• Accessibility testing: We have worked with customers with visual impairments to outline issues with the platform, including implementing dark and light modes for those with issues reading text on specific backgrounds. We've worked on making sure the core components, colours and typefaces that make up the platform are WCAG 2.1 AA compliant. The vast majority of these are now up to standards, final tests to validate this are still outstanding.
• API: Yes
• What users can and can't do using the API: Users can call our API to receive data from our platform related to the use of the services.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users with admin access can customise user permissions and roles, compliance policies, risk scores, supplier labels and custom properties, risk add-on domains, framework size (small or full), approval timeframes, reporting, notification settings. Customisation is done in their account settings.

Scaling

• Independence of resources: Our platform scales vertically due to being run on an elastic computing platform (we can expand or decrease computer processing power in real time).

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide a variety of service metrics including platform availability, specific metrics around supplier management and onboarding, and client specific metrics on their users management of their suppliers.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data by logging in and using the "Export data as CSV" or "Export data as PDF" tools built into the User Interface, or by contacting their customer success manager and requesting their data to be exported as a CSV, ODF, or PDF.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Risk Ledger’s web-based Services will be available for a minimum of 98% of time within each calendar month. Scheduled maintenance will be excluded from downtime. “Available” means that the Site is operating, and all basic functions are accessible. We operate service credits if this level of availability is not achieved.
• Approach to resilience: We operate multiple availability zones and failover sites. Details can be provided upon request.
• Outage reporting: Email alerting is primarily used. If requested, we can also provide phone based alerts via our customer success team. This is included within the cost and can be provided on request to your customer success manager.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces are only accessible by authorised personnel requiring CTO signoff before access is provisioned. All access is secured via a bastion hots, IP address whitelisting, and SSH keys which are rotated regularly. All support channels are secured using 2FA and complex passwords. Access is reviewed quarterly.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber essentials
• Information security policies and processes: Our information security policies are aligned to ISO27001. We have a full suite of policies that are annually reassessed and signed off by the board. Compliance with policies is monitored by the senior leadership team who receive extensive training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our hosting infrastructure is deployed using infrastructure as code. We keep an up to date bill of materials and use Github's Dependabot to monitor for vulnerable software packages. When deploying new infrastructure we follow a secure configuration process to ensure the devices are hardened and we run monthly vulnerability scans against all devices.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a variety of inputs to monitor for any potential vulnerabilities we may be exposed to, including but not limited to daily vulnerability scans (with additional scans conducted when new vulnerabilities are announced), a tool that monitors our software packages, a tool that monitors our AWS infrastructure. Any vulnerabilities identified are risk assessed and remediated within 48 hours. Patching is automated where possible on the balance of risk.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a variety of IDS tools to monitor our hosting infrastructure. Any alerts indicative of a breach are sent to our product and security teams who investigate the alert and invoke our incident response process. Incidents are responded to immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a defined and documented incident response process which triages and responds to each incident. All security incidents are triaged as priority 1. Users can report incidents either via our support channels or to their customer success manager. Once the incident is resolved and investigated we provide our clients with a notification and report which includes a root cause analysis and future remediation actions. This is provided to the Lead user of the client's Risk Ledger account.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited number of users, features, and limited number of connections to suppliers allowed. Trials typically run for 2 weeks but this will be agreed on an individual basis.
• Link to free trial: Contact our Customer Success or Sales team.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI - The British Standards Institution
• ISO/IEC 27001 accreditation date: Thursday 22 June 2023
• What the ISO/IEC 27001 doesn’t cover: The whole of our organisation is in scope for the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 68e4f7ef-5339-436f-a874-1bb8be9c4b62
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@riskledger.com. Tell them what format you need. It will help if you say what assistive technology you use.