CIVICA UK LIMITED

Civica Community Fire Risk Management Information System (CFRMIS)

CFRMIS is trusted by 69% of UK Fire & Rescue Services. CFRMIS delivers compliance, operational intelligence, and risk reduction in one proven, future-ready platform. With integrated tools for fire safety, vulnerable persons, and online services, it helps leaders optimise resources, enhance governance, and build safer, stronger communities.

Features

• Protection, Prevention, Response, Vulnerable Persons and Online Services
• Safelincs integration
• User definable interface with Secure group policy restrictions
• GIS solution to display CFRMIS and customer data
• Petroleum and explosive management
• Enforcement management
• Fire Safety England Regulations
• Compatible with MS SQL reporting services and Power BI
• Manage documents securely, with 256 bit encryption
• Supports Water Management and Fire Investigation for a comprehensive solution

Benefits

• Improve risk identification & lower the risk of incidents
• Reduce the likelihood of failed prosecution attempts
• Gain faster access to vital data by creating corporate dashboards
• Automate enforcement management in a single solution
• Remove paper processes and increase productivity
• Improve resource efficiency with a clear display of current workloads
• FRSs engage communities by connecting with citizens and schools
• Single source of the truth

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidSupport@civica.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

143449543672475

Contact

Civica UK Limited
+44 (0) 3333 214 914
BidSupport@civica.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Customer service
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The solution is hosted and managed by Civica and therefore removes any constraints.
• System requirements: Must be hosted by Civica

User support

• Email or online ticketing support: Yes
• Support response times: Civica provides tiered support levels, allowing customers to select coverage that aligns with their operational needs and budget. Response times are based on the priority of the query and the contracted support tier.; ; Weekdays (Monday–Friday (excluding public holidays): Response times to questions follow the agreed service level for the selected tier, with faster responses for higher-priority issues.; ; Weekends: For customers with 24x7 coverage, critical issues receive immediate attention at any time.; ; Self-service: In addition to live support, customers have 24x7 access to an extensive knowledge base within Civica Suport Cloud, enabling immediate self-service for common questions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Civica offers three flexible support levels to suit different organisational needs across its product range:; • Standard Support: Provides helpdesk access during business hours (09:00–17:00, Monday to Friday, excluding public holidays), including incident logging, troubleshooting, and 24/7 access to an online knowledge base. Standard Support is typically included in the annual maintenance fee at no extra cost.; • Enhanced Support: Extends coverage to 08:00–18:00, Monday to Friday, and offers 24/7 cover for high-priority incidents. Benefits include prioritised ticket handling, faster response, service reviews, and limited technical consultation. Enhanced Support is charged as an add-on, generally 15–20% above the standard maintenance fee, depending on requirements.; • Premium Support: Delivers 24/7 assistance, the fastest response times, proactive monitoring, health checks, and direct access to expert staff. It is custom-priced (typically 30–50% above standard rates), ideal for mission-critical operations, and includes tailored service management and technology planning.; Customers choosing Enhanced or Premium Support may access a dedicated Technical Account Manager, while Premium or Enhanced Support (with add-on) includes Cloud Support Engineers for cloud-hosted services. Pricing is reviewed annually, with discounts available for multi-product or multi-year contracts.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: CFRMIS is delivered with both Test and Live environments, providing customers with a secure and structured approach to implementation. The Test environment enables comprehensive User Acceptance Testing (UAT) and hands-on training, ensuring users gain confidence in all aspects of the application before going live. To support this, training can be delivered onsite or remotely via Microsoft Teams, following a train-the-trainer model to empower key personnel to cascade knowledge effectively across their teams.; Every delegate receives professionally prepared training courseware, available in Word or PDF formats for easy reference. Additionally, CFRMIS offers the flexibility to link training guides directly to individual screens within the application, allowing organisations to customise Help Screens to reflect their unique processes and ways of working. This tailored approach ensures that users have immediate, context-sensitive guidance at their fingertips, enhancing efficiency and reducing reliance on external support.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: MS Word
• End-of-contract data extraction: At the end of the contract, Civica follows a structured exit management process to ensure a smooth and secure transition. This includes:; - Data Extraction and Transfer: Customer data is prepared and exported in an open, portable format (e.g., XML or CSV) or its native format, as agreed.; - Data Integrity Verification: Civica works with the customer to validate completeness and accuracy.; Coordination with New Provider: Civica liaises with the incoming supplier or in-house team to ensure compatibility and minimise disruption.; - Secure Transfer: Data is provided via encrypted drives or secure electronic transfer, as reasonably requested.; - Data Deletion: Secure deletion of all customer data from Civica systems, in compliance with data protection regulations, is included in the contract price.
• End-of-contract process: Included in the contract price; - Preparation and export of customer data in agreed formats; - Secure data transfer (encrypted media or secure electronic methods); - Secure deletion of customer data in compliance with regulations; - Decommissioning of the operating platform and removal of customer data; ; Exit Management:; The costs of Exit Management can be agreed upfront when contracting with Civica. Typically, customers agree the price of exit towards the end of the contract (as the handover to an in-house team varies from a handover to a replacement supplier). Through this a detailed handover plan is provided, outlining roles, responsibilities, timelines, and milestones for data transfer, decommissioning, and transition activities.; ; Additional Costs (If Required): ; - Data conversion to custom or non-standard formats; - Additional consultancy, training, or bespoke transition activities; - Complex integrations or extended support beyond agreed scope; - Transfer of redundant assets or specialised software components; ; This approach ensures transparency, compliance, and minimal disruption during contract exit, while giving customers flexibility to request additional services if needed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All onboarding and offboarding documents will be supplied via PDF or Word documents via email.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: CFRMIS is accessible on mobile devices with an active internet connection. While the full CFRMIS interface can be run on a mobile device, Civica recommends limiting usage to Quick Screens or Referral Forms to ensure an optimal experience and provide flexibility for users on the move.; For scenarios requiring offline capability, customers can leverage CFRMIS Tablet, which supports disconnected operation. Please note that this solution is currently limited to Windows-based devices only.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: CFRMIS is a Commercial Off-The-Shelf (COTS) solution designed for reliable, cross-platform operation via web browsers on PCs, laptops, tablets, and smartphones. While delivered as a standard COTS product, CFRMIS provides extensive configuration and customisation capabilities, enabling organisations to adapt both the user interface and system functionality to meet specific operational and workflow requirements.; The solution incorporates robust security measures, including role-based access controls, encrypted data transmission, and adherence to recognised industry standards. These features ensure data integrity, confidentiality, and compliance with regulatory frameworks, making CFRMIS a secure and adaptable platform for mission-critical environments.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Civica has not undertaken interface testing as the interface is designed to be fully configurable by the customer. This configurability enables organisations to implement bespoke adjustments either through the standard Commercial Off-The-Shelf (COTS) interface or by utilising their own Quick Screens functionality. Consequently, the responsibility for validating, testing, and ensuring compliance of any customisations rests with the customer. Civica provides the underlying framework and tools to facilitate these configurations but does not prescribe or verify individual design choices. Customers are therefore required to perform appropriate assurance activities to confirm that any modifications meet their operational, regulatory, and security requirements.
• API: Yes
• What users can and can't do using the API: The CFRMIS API is a powerful tool that enables other systems to connect and share information with CFRMIS. Using the HTTP POST protocol with JSON and XML, it provides flexibility and supports a wide range of applications. This means you can design your own screens or tools and send data directly into CFRMIS with a simple request.; The CFRMIS API gives you the freedom to create processes tailored to your organization while keeping all data securely stored in the CFRMIS database. This improves efficiency, reduces manual data entry, and ensures your teams have accurate information when they need it most. In CFRMIS, every screen is closely linked to a specific table in the database. This structure maintains data consistency and reliability. If you build custom tools, keeping this relationship in mind ensures smooth integration.; In short, the CFRMIS API makes integration simple. It allows you to connect, customise, and streamline fire risk management processes without being limited to standard screens giving you more control, flexibility, and the ability to meet operational needs effectively.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: CFRMIS is designed to be highly adaptable, giving organisations the flexibility to configure the system to meet their specific needs. Using the Configurable User Interface, the CFRMIS Administrator can easily tailor the platform by hiding areas that are not required for different user groups. This ensures that each user sees only the information and tools relevant to their role, creating a streamlined and efficient experience.; In addition to these built-in configuration options, customers can take customisation even further by creating their own interfaces or dashboards. This can be achieved through the CFRMIS API or Quick Screens, both of which provide powerful tools for extending functionality and designing bespoke solutions. These options allow organisations to build workflows and views that align perfectly with operational requirements.; However, it is important to note that using the API or Quick Screens requires technical expertise. Developers will need knowledge of HTML, CSS, SQL, and the .NET Framework, specifically VB.NET, to ensure smooth integration and maintain system integrity.; By offering both simple configuration and advanced customisation capabilities, CFRMIS empowers organisations to deliver a tailored experience that enhances usability, improves efficiency, and supports their unique fire risk management processes.

Scaling

• Independence of resources: We ensure that users are not impacted by the demands placed on our service by others through robust resource management and system scaling. Our infrastructure is designed to dynamically allocate resources based on real-time usage, maintaining consistent performance for all users even during peak periods. Additionally, we regularly monitor system loads and make adjustments as needed to uphold a reliable and responsive service.

Analytics

• Service usage metrics: Yes
• Metrics types: Where Civica Community Fire Risk Management Information System (CFRMIS) is hosted, Civica can provide usage metrics at an additional cost. Service metrics can be configured based on the customers' requirements at an additional cost.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users may export data in XML, CSV, or Excel formats, based on the volume and frequency of extraction required. For large-scale data transfers, CFRMIS also supports integration via Microsoft Graph to ensure efficient and secure handling.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • SQL
  • Shp

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Civica Community Fire Risk Management Information System (CFRMIS) is built on the Microsoft Azure cloud platform that is backed by guaranteed availability levels of 99.5%. This provides geo-redundant data centres to ensure a high level of resilience.
• Approach to resilience: Available on request
• Outage reporting: Civica reports system outages to customers using a clear, multi-channel communication process:; How We Report Outages; - Direct Notifications:; Customers are informed via email and telephone.; Messages include the outage window, reason, and expected impact and incident number (as this would be logged through our web portal support desk system (Civica Support Cloud). ; ; - Customer Portal Updates:; Status pages and update notes are posted on Civica Support Cloud for transparency.; ; - Emergency Situations:; For urgent incidents, notifications are sent as soon as possible, often by phone and email.; Critical issues are worked on continuously until resolved.; ; - Support Channels:; Customers can log and track issues through Civica Support Cloud.; Civica also proactively monitors hosted services and initiates recovery without requiring customer action.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: The solution uses User Groups to restrict access to data once a user has logged into the system. Additional restrictions can be placed on the system to restrict access to individual IP Address or an IP range.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials ISO22301 PCI-DSS DSTP (NHS Service Provider)
• Information security policies and processes: Civica maintains a robust Information Security Management System (ISMS) aligned with ISO/IEC 27001 and supported by frameworks such as ISO 27701, PCI-DSS, Cyber Essentials Plus, and UK NCSC principles. Key policies include an overarching Information Security Policy, Acceptable Use, Data Protection, Data Sharing, Password Policy, Removable Media, and Secure Development Lifecycle (SSDLC). Operational Security Policy defines standards for risk management, compliance, resilience, and awareness, while the Incident Management Process ensures formal breach notification and escalation with minimal disruption. The SSDLC integrates OWASP Top 10 testing, code reviews, and penetration testing.; Information security is governed by Board Oversight, with the Chief Information Security Officer (CISO) responsible for security governance and board-level reporting. The Compliance & Improvement Team conducts internal audits and monitors data privacy, while Divisional Compliance Leads (DCLs) ensure consistent policy implementation. Information System Owners manage access controls, patching, logging, and incident response.; Civica enforces policies through mandatory annual training, phishing simulations, internal and external audits, continuous vulnerability scanning, penetration testing, and compliance checks. Automated compliance tools, including Microsoft Defender for Cloud, support real-time monitoring and threat detection, with compliance metrics and incidents reviewed by senior management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes maintain service integrity and security throughout the lifecycle. Each component receives a unique identifier and is tracked in a central inventory, updated for modifications, replacements, or decommissions. Proposed changes undergo thorough security impact assessments, including stakeholder consultation and formal approval. Where needed, changes are tested in a controlled environment before implementation. All changes and assessments are documented for audit and review, ensuring transparency and the quick identification of unauthorised alterations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402: Our organisation aligns its vulnerability management processes with established best practices and internationally recognised frameworks, such as the Cloud Security Alliance Cloud Controls Matrix (CSA CCM v4.0) and the relevant SOC reporting standards (SSAE-18 / ISAE 3402). These standards ensure robust identification, assessment, and remediation of vulnerabilities across our technology landscape.; Supplier defined controls: Additionally to internationally recognised standards, we implement supplementary controls tailored to our operational environment and risk profile. These controls are regularly reviewed and updated to address emerging threats and industry developments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Civica take a proactive approach to information security through a; process of continual monitoring and review. As part of a documented risk assessment methodology to identify and manage information security risks, a dedicated security team update the risk register monthly. The solution is built on top of the Microsoft Azure platform, which leads the world in cyber security and allows granular monitoring of all the solutions from machine access. Civica uses MS Azure WAF to protect and monitor against known vulnerability exploits.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Civica’s incident management process swiftly identifies, assesses, and resolves incidents affecting services or systems. Incidents, detected by users, staff, or automated tools, are categorised by severity, prioritised, and managed by a dedicated incident manager who coordinates resolution and keeps stakeholders updated. Pre-defined processes address common events like outages or breaches, with regular reviews and staff training ensuring effectiveness. Users can report incidents via an online portal, email, or 24-hour helpline, receiving a reference number and prompt support. Responsibility for the process lies with the Civica Group CISO, ensuring transparency and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Civica can arrange access to their Civica Community Fire Risk Management Information System (CFRMIS) Test site. This can be tailored to meet customer requirements i.e. only display the relevant areas they are interested in.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: Friday 15 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISOQAR
• ISO 9001 accreditation date: Friday 15 August 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 192154bb-d1b4-4c33-a961-8419a0f8e734
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidSupport@civica.com. Tell them what format you need. It will help if you say what assistive technology you use.