HCL Technologies UK LImited

HCLTech's Microsoft Dynamics 365 Enterprise Resource Planning (ERP) Solution

Built on Microsoft Dynamics 365 and harnessing Microsoft Cloud, it offers ready-to-deploy components: Fixed Asset, Procurement, Contract and Finance Management. HR, Single View of Customer, Financial Insights, Budgeting, GL, AR, AP, Project Management Accounting Reporting. Supplemented with a full range of HCLTech accelerators with consultancy, adoption, transition and training services.

Features

• AI infused, fully integrated Finance solution, CRM, HR ERP modules
• Artificial Intelligence driven technology enabling digital channel shift
• Automated processes and case management supported by AI technology
• Completely flexible and open for customers to add functionality
• AI driven digital design and mobile enabled
• Integrated cross-departmental processes
• Extensive financial and operational reporting
• Deliver operational efficiencies
• HCLTech's Microsoft Dynamics 365 Enterprise Resource Planning (ERP) Solution

Benefits

• Automate services to increase efficiency and responsiveness
• Single data source reporting for intelligent analysis
• Enterprise level financial and asset management
• Increased security and compliance
• Easily managed deployment for all users anywhere, anytime, any device
• Out-the-box configuration ready for Public Services
• Digital inclusion self-serve for contractors and employees
• Use Artificial Intelligence to automate existing and deliver new services
• HCLTech's Microsoft Dynamics 365 Enterprise Resource Planning (ERP) Solution

£650 to £1,650 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

143619747425667

Contact

Paul Montgomery
+44 (0) 20 7105 8600
CCSFrameworks@hcl.com

Planning

• Planning service: Yes
• How the planning service works: Our delivery method, Proven Process, includes taxonomy, templates and accelerators for all aspects of delivery, from pre-built training to automated testing providing the optimal plan for Customers. Proven Process leverages a comprehensive framework for enterprise transformation programmes ensuring that the Client achieves the maximum value from their investments.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Dynamics 365, Power Platform, Azure

Training

• Training service provided: Yes
• How the training service works: Role-Based: Combining groups of users for training on basic navigation. This ensures the training is process-focused, NOT technology focused.; • Reinforce with Tangible Tools: Providing users with additional information they can take with them after they complete training is recommended; • Blended Learning: Utilising a mix of media allows for flexibility in design, development and delivery of training – mobile, online or classroom.; • Learner-Centric: Materials are designed for ease of access to content, combining formal and informal learning with workplace support to reduce disruption to Business as Usual (BAU) operations.; • Ongoing Learning: Follow-up reinforcement where the initial training content is repeated in an overview fashion is recommended as well as providing one-on-one sessions for users who may need extra help.; • On demand: This supports the peaks and troughs of your business cycle and will be part of our training approach. Includes material and utilisation of Microsoft Dynamics Learning Paths.; • Self-study: Users can ‘learn’ the new features with minimal formal training. Quick Reference Guides (QRGs) can be used in hard or soft copy to allow users to independently familiarise themselves with information and can be used as reference materials after formal training.
• Training is tied to specific services: Yes
• Services the training service works with: Training services designed around Microsoft Dynamics, Power Platform and Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For migration to Microsoft Dynamics 365 (D365), HCLTech’s migration approach helps buyers understand the D365 journey and the investment, timescales and overheads required to achieve the best possible results. The business case produced will show the expected outcomes, Key Performance Indicators (KPIs) and savings you can expect.; ; Generally HCLTech helps buyers migrate to Cloud through:; • Cloud Readiness Assessment using HCLTech developed tools and methodology; • Applications Portfolio Optimisation using HCLTech’s PRIZM approach; • Re-platforming or re-factoring of legacy applications; • Development of Commercial Off The Shelf (COTS), Software as a Service (SaaS) and custom applications; • Cloud migration services for public, private or hybrid models.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Dynamics 365, Power Platform, Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: PowerObjects will deploy a quality management system including these four components:; ; 1- Quality Planning: It involves setting quality objectives and specifying the operational processes and resources that will be needed to achieve those objectives; 2- Quality Assurance: It is a set of activities through which the quality objectives will be met. It describes how the programmes and HCL PowerObjects should put in place measures to proactively assure quality before they become issues which are captured as part of Quality Control; 3- Quality Control: It is a set of activities to ensure that quality objectives are actually being met. This is achieved at various levels via audits, reviews and so on, acting as toll gates before moving to the next stage; 4- Quality Improvement: It refers to activities that allow us to continuously improve on planning, assurance and control activities.; ; HCL’s test services include:; • Test Strategy Consulting and Planning; • Domain-based, manual, specialised, test quality process; • Enterprise Application Testing; • Test Maturity Assessment; • Test Data Management & Tool;; - Multiple cycles of regression testing; - Support during User Acceptance Testing (UAT); - Multiple cycles of performance testing; - Production validation testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Other
• Other security services: Application level security services appropriate to user roles.

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: HCLTech can offer a range of support options including a pay-as-you-go service, a dedicated support engineer or a subscription service depending on size and complexity of the service. Availability can be 24 hours 365/7 if required. This will cover all application issues and requests and time can be drawn down to carry out minor developments.; ; In order to ensure the highest level of support for this we would also recommend buying Microsoft Premier Support to enhance the standard support client receives. Premier Support proactively maintains the health of IT operations, providing customised and personal service management, as well as delivering prioritised 24x7 problem resolution support. We will manage this on your behalf. This enhanced support provides faster response times, dedicated support teams and range of services to support the continued best use of the solution.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Service levels will be agreed between customers and ourselves.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: HCLTech relies on Microsoft testing accessibility.
• Support levels: 08:00hrs to 18:00hrs (UK Business Hours) Mon-Fri excluding UK Public Holidays, on desk support coverage for L2, L3 delivered by UK and India based personnel.; ; - 24/7 support coverage for Severity 1 and 2 incidents which by onshore and offshore shifts and on-call during non-Core Business hours.; - Core business hours are Monday to Friday 08:00hrs to 18:00hrs GMT. This period will be covered by a combination of onshore/ offshore supplier service resources.; ; In addition to the Core Business hours, support will be provided during extended business hours through on-call coverage. Offshore coverage (India) duration equates to a shift of 9 hours.; − Working hours are:; o UK Onsite works 8 hours per day to a maximum of 40 hours per week.; o India Offshore works 9 hours per day to a maximum of 45 hours per week.; ; On-Call Support for S1/ S2 issues that occur and affect the in-scope Service areas. On-call is made available to the Customer as a single escalation point (Service Delivery Manager) into the Supplier for notifying of an incident that occurs outside of the Service Hours of Application Maintenance Services, and has not been identified via the technical system monitoring.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Solutions based on Microsoft Dynamics 365, HCLTech built pre-configured solutions

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 21/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Not applicable
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not Available
• PCI DSS accreditation date: Not Available
• What the PCI DSS doesn’t cover: Not Available
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP / CISM / CCSK (Various Employees)
  • ISO 9001:2008 - Quality Management
  • ISO/IEC 20000-1:2011 - Service Management
  • ISO 14001 - Environmental Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At HCL Technologies, we believe that we have got accountability to the future, as well as an imperative role to play in addressing global challenges, such as climate change and environmental sustainability. ; HCLTech commits itself to confronting these challenges by assuming a leadership role in fostering a sustainable environment and responding appropriately to the risk posed by environmental degradation. ; HCLTech will strive to achieve excellence in environmental management by:; • Integrating environmental considerations into our all areas of operations, considering our environmental risks, responsibilities and organisational capability; • Meeting all environmental compliance obligations applicable to the organisation; • Reducing our ecological footprint through optimised utilisation of natural resources, including land, water and by ensuring the responsible use of energy throughout our operations, including conserving energy, improving energy efficiency and giving preference to renewable over non-renewable energy wherever feasible; • Introducing more sustainable and green procurement approaches; • Preventing pollution and minimising all types of waste, including e-Waste by adopting a Reduce-Reuse-Recycle-Recovery philosophy; • Being an environmentally responsible neighbour in the community where we operate, and correct incidents or conditions that endanger the environment; • By committing ourselves to open and constructive engagement with communities surrounding our operations on environmental matters; • Providing a framework for setting and reviewing environmental objectives and targets; • Continually improving and learning from our efforts in working towards environmental sustainability; • Monitoring and reporting our environmental performance to key stakeholders; • Ensuring that environmental policy is communicated to all the concerned persons working for or on behalf of the organisation, to make them aware of their environmental responsibilities ; • By making our environmental policy available to all stakeholders, including public on demand; • Maintaining appropriate controls, including periodic review of environmental policy, to ensure its applicability and relevance to the changing scenarios and stakeholder’s expectations.

  Covid-19 recovery

  The outbreak of the COVID-19 pandemic and its ruinous effect on lives and livelihoods has been unprecedented in modern times. HCLTech has used its position as a global IT company to mitigate the effects where possible, supporting our clients to continue operating in these difficult times and providing help to those affected. We have developed rapid solutions to support our customers in returning to work during the pandemic with examples ranging for PPE stock management, workforce social-distancing solutions and the deployment of remote working technology. ; Our HCLTech Foundation is a focal point for global programmes and has coordinated our support for COVID-19 affected communities. ; As a result of the pandemic there have been many industries that have been heavily impacted economically and many job losses have been caused as government support is reduced, companies going into administration and many freelance/ self-employed prospects have simply disappeared.; Some of the people displaced by the pandemic will have transferable skills and just need limited support in cross-training. ; We offer a number of opportunities to help semi-skilled staff enter the IT services world. Schemes such as our ‘Consultant in Training’ programme where staff are taken on and have a mix of formal training and on the job mentoring to give them the skills to continue on this path. The formal training can result in recognised qualifications, such as technology or project management certifications. Many alumni of this programme are taken on by HCLTech as the first rung on their new career ladder.; With regard to the less skilled people left stranded by the Coronavirus outbreak we provide targeted help in a similar way to how we support disadvantaged individuals.; We will work with our customers to understand the impact of COVID-19 and develop CSR plans to support these at a local level.

  Tackling economic inequality

  HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality/diversity, the economy, health/wellbeing and local communities. For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all.; In the UK, HCLTech works in partnership with the Prince’s Trust to maximise our CSR activities relating to how technology can make a positive difference to the lives of people and organisations worldwide. We have developed an education programme called “Get Started with Technology” to upskill disadvantaged youth across the country.; In the UK, HCLTech runs a CIT (Consultant in Training) programme every year, whereby we hire fresh graduates with no prior corporate experience in the UK and train them on relevant technologies, then employ and mentor them to be Consultants. This has been run in conjunction with Manchester Business School and we are looking to expand this programme to include the other Higher Education establishments.; We are mindful of our role to play in of supporting local businesses and generating additional economic development through our engagements. As such, we consider using local suppliers to meet requirements that we cannot fulfil ourselves. As an example, a significant proportion of the initial User Experience and Design work for new Manchester United app was undertaken by Manchester based Small/Medium sized Enterprises (SMEs). ; HCLTech runs innovation labs, collaborating through global Hackathons or developing patents for new and emerging technologies. We share this knowledge via events and Webinars, as well as providing access to thought leadership in the guise of our Chief Information Officer (CIO) Council. Recent events have covered such diverse topics as Blockchain, Robotic Process Automation (RPA), Cognitive Systems and Artificial Intelligence (AI) and Internet of Things (IoT).

  Equal opportunity

  HCLTech focusses on creating/sustaining a nurturing environment for all employees, irrespective of backgrounds, gender, nationality, culture, ethnicity, age or differing abilities of individuals. ; Gender parity and inclusion at all levels of the hierarchy is our top priority, with a special focus given to increasing the representation of women leaders at key leadership positions. The female employee ratio is a crucial metric that is reported and reviewed quarterly in the company board meetings. All our recruitment teams carry a target on gender hiring and all our job specifications have been reviewed to make them gender neutral. ; HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality & diversity, the economy, health & wellbeing and local communities. We have initiatives running to support, nurture, develop and celebrate the successes of disadvantaged communities or individuals. We endeavour to make a positive impact in the lives of people within the communities we operate in. ; ; For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all. ; ; The company implements and maintains a management system that sets targets to monitor and continually improve our social performance across the company. Also, we comply with all relevant legislative and regulatory requirements relating to be a responsible business, including, but not limited to, the Modern Slavery Act, the Equality Act, the Public Services Act and the Living Wage Act.; ; To propagate an inclusive culture at HCLTech, a virtual Inclusion Lab model has been designed in consultation with business and HR stakeholders. The objective was to design a systemic, top down approach where each leader was sensitised and given the necessary skillset, mindset and toolset to actively demonstrate and promote inclusive behaviours.

  Wellbeing

  HCLTech is committed to employee overall wellbeing through.; Physical/Occupational; •Ergonomics Training; Employees have access to e-Learning based ergonomics training. ; •Chiropractor consultations; Organised at the workplace to advise employees on correct sitting posture.; •Virtual General Practitioner; This allows employees to seek an appointment and follow ups with a GP to discuss medical issues.; •Gym Flex/Cycle to Work; This benefit allows employees to seek attractive discounts on gym memberships and purchase a bicycle.; • Health Check-ups; We organise for basic health check-ups, like Body Mass Index (BMI), glucose and cholesterol screening at the workplace for all our employees. ; •Preventive Healthcare; Webinar on smoking cessation and good nutrition.; Mental/Emotional; •Employee Assistance Programme; Free, confidential counselling services available for employees and their families in the local language on areas of emotional health, family issues, financial and legal guidance and other work and personal matters. ; •Wellbeing Webinars; Monthly workshops facilitated by clinical psychologists around various topics to have a better understanding on mental health issues and practical tips on how to deal with them.; •Mental Health Awareness; Campaign to create awareness on mental health, breaking stereotypes and proactive ways for employees to become more self-aware, mentally resilient and emotionally secure.; •Mindfulness and Yoga Workshops; To help employees overcome stress, anxiety and increase resilience and emotional intelligence, while improving communication.; Financial ; •HCLTech Discount Scheme/Perks at Work; Employees and family access to avail attractive discount schemes on over 3,000 products; •Financial Wellbeing Workshop; To help employees understand the various financial instruments to enable them to make the right decision on investments, pension decisions and future savings.; Emotional/Psychological; •Chat sessions, culture and festive celebrations; This helps to bring various teams to interact and come together to create a livelier environment at the workplace. ; •Part time and Flexi Working Policies to help people effectively manage their work life balance.

Pricing

• Price: £650 to £1,650 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.