MADIGAN SOLUTIONS UK LIMITED
Madigan Solutions Cloud IAM Support Services
Madigan Solutions provide IBM certified IAM Support engineers to service IBM Security Verify deployments. The service can be used to resolve technical issues, seek advice or merely ask an IAM related question.
Features
- IBM Security Verify certified support engineer pool
- Strict SLAs
- Support service can be tailored as appropriate
- Optional 24x7 support (for P1 incidents)
- Support for IBM Security Verify SaaS
- Support for IBM Security Verify Access
- Support for IBM Security Verify Governance
- Support for IBM Security Verify Privilege
Benefits
- Dedicated support function for 1st, 2nd, and 3rd level support
- Greater depth of IAM expertise to complement in-house team
- Specialist knowledge of IBM Security technology
- IAM Platform Monitoring
- Monthly Reporting and Quarterly Service Reviews
- Improvement recommendations and roadmapping with our pool of IAM expertise
- Product lifecycle managed according to recommended fix packs
- A single point of contact for all platform related incidents
Pricing
£15,000 a unit a year
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
1 4 3 8 0 4 5 1 7 7 3 5 2 4 3
Contact
MADIGAN SOLUTIONS UK LIMITED
Natasha Free
Telephone: 0333 242 2889
Email: info@madigansolutions.com
Planning
- Planning service
- Yes
- How the planning service works
- We can provide consultancy services at an additional cost
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- IBM Security Verify suite
Training
- Training service provided
- Yes
- How the training service works
-
We have a number of guides and online video tutorials that users can access at their convenience.
We can provide training for all of the IBM Security Verify products listed above, tailored to the specific use cases and needs of your organisation. - Training is tied to specific services
- Yes
- Services the training service works with
-
- IBM Security Verify deployments:
- IBM Security Verify (SaaS)
- IBM Security Verify Privilege Vault (ISVPV)
- IBM Security Verify Governance
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Cyber security consultancy
- Other
- Other security services
- Identity & Access Management (IAM) services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Madigan Solutions provides support for Identity & Access Management solutions built on IBM technology, namely:
- IBM Security Verify
- IBM Security Verify Access
- IBM Security Verify Governance
- IBM Security Verify Privilege
- IBM Security Access Manager
- IBM Security Identity Manager
- IBM Security Identity Governance
Please see the service definition document for details of how we provide support
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority 1 (URGENT) - 30 minutes response time; 4 hours fix time
Priority 2 (HIGH) - 1 hour response time; 8 hours fix time
Priority 3 (MEDIUM) - 2 hours response time; 2 working days fix time
Priority 4 (LOW) - 8 hours response time; 5 working days fix time.
9am to 5pm Monday to Friday excluding UK bank holidays - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
2nd and 3rd line support is provided with no price differentiation. Technical account manager assigned.
Please see service definition document for service level agreements
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IBM
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
Madigan Solutions is a small organisation with a focus on cybersecurity. It was started by five colleagues with an ambition to use our knowledge and expertise to provide an excellent service and, at the same time, ‘bring on’ the next generation of cybersecurity talent.
Three of the founding directors are originally from Northern Ireland and we decided to headquarter in Belfast with a view to creating well-paid and meaningful cybersecurity jobs for school leavers in this region of the UK. We believe our approach is in line with the UN sustainable development goal of decent work and economic growth.
We have become aware recently that larger IT organisations in Northern Ireland are making a large number of people redundant due to offshoring. This has created a great opportunity to hire talent. We are focused on providing a high-quality training experience for our employees and this is particularly important since in our opinion schools and universities are not adequately equipping leavers with the necessary skills.
We work with other organisations in Northern Ireland to promote skills development and learning.
Cybersecurity is a growth industry with global revenue projected to increase from USD 155.83 billion to USD 376.32 billion by the end of the decade (Fortune Business Insights). The skills gap in Information Technology is widely recognised, but there is a particular gap when it comes to Information Security which Madigan Solutions hope to play a part in bridging.
We have already created four jobs since 2022 and our minimum forecast is to create a further four jobs by 2026. Our new recruits will be provided with extensive training with a view to obtaining industry recognised qualifications. We will also support any additional educational attainment. Our pay structures and promotion prospects are competitive as we look to reward and retain talent.Equal opportunity
We hope to increase the representation of disabled people in the workforce through our experience with neuro diverse individuals. We have active training programmes and have undertaken an organisational audit to understand how we can better cater to people with disabilities.
Cyber security by its nature requires diversity of thought and approach. Our best guarantee of success will be derived from the inclusion of as wide a range of thought and experience as possible. We aim to be an inclusive employer, employing and training young people and people with disabilities. Unfortunately, as we can attest, no assistance is available once neurodiverse individuals are in work, but we hope to help influence that so that other small businesses will not be averse to hiring.
There is a shortage of wider representation in what has been traditionally a male dominated industry. More female representation is needed particularly in technology roles not just soft skills or support roles. This is something we hope to promote alongside equality of remuneration.
Pricing
- Price
- £15,000 a unit a year
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@madigansolutions.com.
Tell them what format you need. It will help if you say what assistive technology you use.