Spirit Digital Ltd

CliniTouch

Evidence-based digital health app providing remote clinical monitoring and education to patients with chronic, long-term health conditions.

Class 1 CE marked health platform accessed via smart devices (patients' own, or provided at-cost).

Dynamic monitoring via biometric data inputs (from patient-provided peripherals) and daily question sets.

Two-way clinician-patient on demand communication.

Features

  • Remote patient monitoring deployable in patient homes and care homes
  • Virtual Ward deployable for early supported discharge
  • Educational resources for specific conditions to support self-management
  • Dynamic algorithms triangulate data for real-time health status RAG rating
  • Clinical monitoring staff alerted to deterioration to enable corrective action
  • Automated triaging of patients on clinician dashboard supporting resource allocation
  • Care pathways designed by NHS clinicians and subject matter experts
  • Secure, in-built, bi-directional messaging and reporting
  • CE marked Class 1 Medical Device
  • Peer reviewed evidence base to support comprehensive implementation

Benefits

  • Emergency admission avoidance (proven 67% reduction)
  • Support of elderly patients in care homes
  • Quickly identify patients at risk of exacerbation
  • Enable patient self-management of disease
  • Increase staff productivity and efficiency
  • 24/7 access to service for patients and clinical staff
  • Reduces requirements for clinical visits at patient residences
  • Proven utility in supporting Covid-19 patients
  • Wider integration possible with existing healthcare systems
  • Dashboards to show individual to population level data

Pricing

£100 to £100 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bruce.adams@spirit-health.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 4 3 8 3 7 4 7 4 7 8 7 8 5 9

Contact

Spirit Digital Ltd Bruce Adams
Telephone: 07814440511
Email: bruce.adams@spirit-health.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Any planned maintenance to cloud services is scheduled for periods of very low user activity (typically early morning).

CliniTouch Vie is device agnostic, allowing connection to Bluetooth peripherals from any device provider, provided they conform to the required standards. Additionally, as an organisation we are brand agnostic, operating a purchasing standard operating procedure that ensures that samples of all orders are tested to ensure they meet quality standards which gives us greater depth and certainty of supply chain when required to provide supporting hardware, equipment or devices.
System requirements
  • Android 8 and above
  • Firefox 63 and above
  • Chrome 64 and above
  • Microsoft Edge (Latest Version)
  • Safari 12 and above
  • It's SaaS software - Can support latest browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within Business hours:
Priority 1 Issue — 1 elapsed hour
Priority 2 Issue — 2 elapsed hours
Priority 3 Issue — 8 elapsed hours

Outside Business hours:
Priority 1 Issue — 2 elapsed hours
Priority 2 Issue — 4 elapsed hours
Priority 3 Issue — 12 elapsed hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
CliniTouch Vie is a software with a personal service and support levels can be flexed as needed by our clients.

Clients have access to an online/real-time reporting tool which is triaged by the development team. Clients receive receipt of issues and confirmation of any action taken.

Clinicians have a designated operational manager who can access any level of support for the client which can include collaboration with the development team if required.

Clinicians have access to the CliniTouch Vie Product Owner via email/Teams/phone and in ‘normal’ times face-to-face. CliniTouch Vie Product Owner is also a clinician which offers an extra level of support for Clinicians and patients alike.

Cloud support is provided by Spirit’s own dedicated IT Team in partnership with a dedicated Microsoft Azure support engineer. Spirit’s internal IT Team are on site and are monitoring the platform continuously.

Training support is provided using static and video content. This can also be delivered at a team or individual level where required using screen sharing and Q&A sessions. In ‘normal’ times face to face support is available. User guides are also supplied for clinical and end user process confirmation and future guidance.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Responsibility for helping users to start using our service will be taken by our Programme Manager. Our range of resources will be adapted for local use. We will establish a user forum to test and develop materials as part of the mobilisation process.

The on-boarding package will comprise:
• For individuals receiving a CliniTouch Vie installation through Spirit, training will be provided onsite at the time of the installation
• For all system users and system super users commencing one month prior to go live date on-site training will be delivered on the clinical and patients’ systems and associated interfaces. This training will be delivered at local venues for staff
• Ongoing sessions delivered on-site and locally as required throughout the duration of the contract for new starters and for existing users to explain system updates and new functionality
• Our written user manuals for users, and super users are in plain English and are approved through our medical approval process and through user accepting panels. These are available as hard copies and are updated regularly and available online. All users will be able to access our freephone 24/7-customer support line, which has an overall 99% customer satisfaction rating.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We have significant experience of importing and exporting patient data to and from clinical systems and has robust processes and procedures in place for when the contract ends. We adhere to guiding principles laid out in the NHS Digital Exit and Transition Process 2015, Confidentiality; NHS Code of Practice 2003, The Data Protection Act 1998, Caldicott and Caldicott 2 and DH Records Management Code of Practice.

We will implement a secure method of data extraction and:
• Ensure contractual/permissions in place for data sharing
• Agree timetable for extraction and supply of data to ensure data sets complete prior to transfer
• Agree procedures/new contractor compliance with GDPR data sharing rules
• Identify and agree datasets required
• Agree format for extraction (Excel, CSV, etc)
• Provide test data set prior to fully supply of data
• Arrange for safe archiving of data
• Arrange cessation of customer helpline
• Remove system permissions as required

We delete all data from the system and provide assurance via System Retirement Notice to the customer that no data is now stored within the Spirit system.
End-of-contract process
At the end of a contract process Spirit will implement the co-developed and signed off exit plan strategy. This will involve off-boarding patients from the system into the traditional services and closing the contractual requirements with the commissioner.

Patient off-boarding:
• Communication with each patient to discuss the end date of the service
• Step-down procedures into existing local clinical services
• Collection of the CliniTouch Vie tablet and peripherals
• Decontamination of equipment Reporting
• Provide an end of contract KPI delivery report
• Provide a summary service report
• Co-develop a lesson learned report

Other
• Arrange commissioner exit meetings and communication requirements
• Produce case studies
• Notify referrers TUPE (If new service provider and Spirit is delivering the clinical service for monitoring and management)
• Identify staff who will transfer
• Consultation process (if required)
• Due diligence meeting with new employer
• One-to-one meetings with transferring staff
• Production of ELI data
• Communication plan and roll out
• Advise pension authority

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile application displays a view of the website directly, so the content is exactly the same, however the mobile application allows the use of peripheral devices that connect via Bluetooth to the mobile application. These devices transfer information such as pulse, oxygen in the body and blood pressure. This same information must be recorded manually on the website version of the system.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The service interface via a smart device (e.g. phone, tablet) that interfaces wirelessly with a variety of peripheral devices (e.g. pulse oximeters, blood pressure monitors) to capture biometric data. CliniTouch Vie is a Class 1, CE marked, registered medical device approved by the MHRA and the data server sits within a secure data environment, which enables it to push and pull data securely between healthcare provider data systems and service users.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
WCAG 2.1 AA compliance and evidence of User Needs being met on a rolling basis. Evidenced within our Product Delivery Manual.

The user interface in CliniTouch was designed to be very clear and convey any information to the user in simple language. The system was designed in collaboration with a user interface specialist, so we could ensure that screens were made with a high readability level, considering text and background colours, text size (whether at normal size or zoomed in by 400%), not using images of text, ensuring that the design is responsive.

We have not done any specific testing with users of assistive technology to meet accessibility standards. However, we ensure that every effort has been made to caters for a wide range of accessibility requirements and continues to review on a regular basis with our clinician and user forum. Due to Android’s innovative accessibility options, we can cater for hard of sight with increased contrast or larger text, or text to speech. Extensive User Acceptance Testing was done as part of the CE marking process, with a large cohort of patients and clinicians.
API
No
Customisation available
Yes
Description of customisation
Users can customise the platform but it’s limited to ensure the platform is used safely as intended. Clinical experts supervise the creation of algorithmic question sets which go through a rigorous clinical approval and testing process before being implemented within CliniTouch Vie.

Additionally areas within CliniTouch Vie that can be customised by the client include:

Clinicians can change/set baseline normal parameters for individual patients. This happens within CliniTouch Vie accessed via the Clinician’s portal.

Clinicians can assign individual customised educational resources to their patients to address individual needs. This happens within CliniTouch Vie accessed via the Clinician’s portal.

Clinicians can request the distribution of customised questionnaires/ feedback from patients within CliniTouch Vie. This would be in consultation with the Product Owner and Development Team.

Clinicians can request some customisation of fields within the capability of CliniTouch Vie and within its intended use. This would be in consultation with the Product Owner and Development Team.

Patients can customise the map section within the air quality portal to set favourite locations enabling them to see air quality in these places.

Customisation of additional fields within CliniTouch Vie is possible in consultation with our Head of Clinical Services, Product Owner and Development Team.

Scaling

Independence of resources
Spirit’s CliniTouch Vie service is hosted on Azure servers, which are all located in the UK with a 24-hour per day response time provided every day.

We are able to set up capacity warning systems via Applications Insights in Azure to alert of any critical server capacity issues. We mitigate against reaching any server limits by having full capability to rapidly flex our server capacity as needed in response to requests. Azure SQL Server capacity can be increased instantaneously, although alerts are in place to monitor capacity allowing us to increase space or performance before they become critical.

Analytics

Service usage metrics
Yes
Metrics types
CliniTouch Vie can be configured to produce reports to the exact specification of each commissioning Clinical Service Provider, based on data collected via individual patient and care professional user accounts.

CliniTouch Vie has the capability for user-defined KPIs to be inputted into the system and reports run at a user-defined frequency to report parameters set by the customer.

CliniTouch Vie can deliver the following (non-exhaustive) metrics: Number of goal sessions completed within target time; Number of RAG alerts; Number of video calls (as a proxy measure for home-visits avoided); Number of one-to-one, one-to-many patient messages; Number of admissions avoided.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Our Head of Governance provides oversight to the data export approach. We have developed data export processes in line with GDPR requirements. Clinicians can export Patient Care Plans by PDF and then attach to the patient’s record in other Electronic Patient Record systems. Approved Clinicians or Admin users can export any data within the database, customisable in a variety of formats to either CSV or PDF format. These can be exported instantly (i.e. ‘download now’).
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Servers are hosted by MS Azure who offer 99.9% up-time and have fail-over servers located in a different city, if required.

Clinicians access through the N3/HSCN network, which is supplied by BT and outside the scope of our product, though is very redundant and typically offers near-100% uptime.

CliniTouch Vie is provided as a software programme that is cloud based so accessed via any internet connected device e.g. mobile telephone device, a tablet or computer on a 24/7 basis
Approach to resilience
Information is available upon request.

MS Azure have ensured that their servers meet the latest NHS Digital standards, utilise the latest anti-virus and meet industry-standards for information governance.

Up-time is constantly monitored and all customers are notified of any significant downtime with an SLA in place to resolve.

Servers are hosted by MS Azure who offer 99.9% up-time and have failover servers located in a different city, if required.

Our architectural pattern includes managed rulesets on managed gateways provided by Azure. We have a DDOS and CDN mitigation layer.

We have protective monitoring in place linked to our internal support teams along with an audit service for traceability.

On top of this we can gracefully fail at the point of ingress to the platform.

Data storage is provided by a manage service in multiple zones for redundancy and failover.
Outage reporting
Due to patient data regulations, patients cannot be contacted by Spirit when there is a network outage as they would not have access to their contact details. Outages are communicated by email to all clinical service users and admin(s), as well as by telephone to all clinical leads. All clinical users are then kept up to date, where appropriate. Local arrangements are put in place for clinical users to contact the patients directly.

If the issue is due to cyber threat, we will consider keeping service offline until safe and communicating this with the relevant users.

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are restricted to a limited number of individuals.

The individuals must connect to Microsoft Azure via their Azure active directory account and can only connect using their public facing IP address.

The two URLs used; for clinician and patient access, are both SSL encrypted, enabling encrypted data transmission via TLS 1.2.

Only authorised employees to include clinicians/administrator will have access to PID. Based on the clinician/ administrator role type, there are a set number of security groups available that define the access made available to the specific user.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Data Security and Protection Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We operate an ISO 9001 Certified Quality management system of which our ISO27001 compliant Information Security Policy (a copy of which is available upon request) is a part.

The cloud environment used within Spirit Digital is run over Microsoft’s Azure cloud network. All data (including backups) will be held in Spirit’s Microsoft Azure system over encrypted SQL databases within the UK.

PID data that is transmitted over the internet is encrypted and is received by the Azure hosted servers, where the data is analysed and stored within the UK. The two URLs used; for clinician and patient access, are both SSL encrypted, enabling encrypted data transmission via TLS 1.2.

As the systems are run over Azure, we can be rest assured that they comply with ISO27001 standards and are a compliant data centre to store all NHS data.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The software is provided as a link to the patients, or already pre-loaded into a tablet or smartphone where we provide the device. Fully user-acceptance tested updates are automatically downloaded to the devices, or updated on the site, without any requirement for patient intervention or action.

The clinician portal is accessed from NHS managed IT equipment and the data privacy and security for clinicians is administered locally by NHS Health Informatics Services.

These approaches are supported by change management policies and SOPs.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Spirit follow OWASP recommendations and best practices. We review cyber alerts raised by NHS Digital and co-assess against CliniTouch Vie’s technologies, making changes, where required. Depending on the level of severity, potential threats are patched either same day, same week or the following week. In addition, Microsoft will regularly update and maintain their network security to meet the latest standards.

During our latest Pen test, which assessed the OWASP top-10 vulnerabilities, no critical or high vulnerabilities were found.

Spirit have undertaken Cyber Security Essentials Plus and are certified, which provides evidence that our systems have been tested through external vendors.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Spirit’s CliniTouch Vie service is hosted on Azure servers, which are all located in the UK with a 24-hour per day response time provided every day. Servers are constantly monitored by Microsoft and patched to the latest service packs.

On a regular basis we conduct audit information searches and our protective processes are likely to detect and respond quickly to attacks, or attempted attacks.

If an issue/incident is due to cyber threat, we will consider keeping the service offline until safe and communicating this with the relevant users.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We don’t have any common events, but the process is the same for any incident or event.
• Incidents are reported by phone or email, whatever is quickest to enable an immediate response.
• Template report to include a risk assessment, notification requirements, disciplinary action, root cause, trend analysis, corrective action, preventative action and later, effectiveness.
• Policy to ensure that incident reports are provided to users in the event of a major incident, which details the root cause and the steps that have been undertaken to mitigate the risk of it occurring again in the future.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

CliniTouch Vie enables clinicians to manage more patients remotely than they could have done face to face, which means, especially during the COVID-19 pandemic, that scarce clinician resource can be more effectively deployed to care for those patients who need it most, at the most appropriate time.

This efficiency maximises the benefit for the community in terms of less pounds spent per cohort but also means a reduction in number of home visits required (a 47% reduction in two of our most recent pathway deployments) which helps reduce carbon emissions from clinician travel.

As an example, Spirit and Leicestershire Partnership NHS Trust worked together to deploy CliniTouch Vie into two pathways of care – COPD and Heart Failure. The remote management of patients means that community nursing teams can monitor, message and video call patients thus reducing the need for home visits.

In the most recent study, the 13-week adjusted average number of home visits dropped from 2133 to 1121 (a reduction of 45%). With an average home visit cost of £91, this represented a quarterly saving of £92,000.
The average visit distance travelled (to and from base) is 14 miles, representing a reduction in miles travelled of 14,168. Assuming a small size average petrol car, this equates to 3.3 tonnes of CO2 per quarter saved, or 13.2 annually.

This saving will be enhanced by the further introduction of virtual Pulmonary Rehabilitation on the CliniTouch Vie platform. For each 100 patients using the platform rather than visiting a community centre 6+ times for their exercise programme, a further 1.85 tonnes of CO2 emissions may be saved.
Covid-19 recovery

Covid-19 recovery

We provide a virtual ward for patients recovering from COVID-19, enabling high risk and post-discharge patients to continue their recovery at home, supported by their specialist clinical team.

Our COVID-19 Virtual Ward has been deployed effectively by Leicestershire Partnership NHS Trust and University of Hospitals Leicester Trust to help support caseloads, manage admissions and prepare for winter pressures.

One of the major benefits of using a virtual ward is expediting the rapid discharge of patients to help free up beds. At a time when hospital occupancy rates are climbing and with the usual winter pressures still to come, enabling earlier discharges without compromising patient safety is crucial to the ongoing recovery.

The virtual ward was found to be successful in assisting with earlier discharges and reducing clinically necessary re-admissions for patients admitted with COVID-19 – without compromising on patient safety.

The evaluation study, in collaboration with Leicestershire Partnership Trust and De Montfort University, looked at the clinical and economic outcomes of a digital pathway, allowing patients to be discharged from acute hospital care and monitored within a community setting by a specialised team. Our early evaluation study of 65 patients found that the COVID-19 Virtual Ward delivered a significant 40.3% reduction in the average length of hospital stay for COVID-positive patients, from 5.5 to 3.3 days.

Full details available here:
- An evaluation of a virtual COVID-19 ward to accelerate the supported discharge of patients from an acute hospital setting: https://www.medrxiv.org/content/10.1101/2021.03.29.21254548v2

- The implementation of a virtual ward using digital solutions informing community clinicians in early supported discharge of patients with SARS-Cov2 respiratory symptoms from an acute hospital setting: https://www.magonlinelibrary.com/doi/full/10.12968/bjhc.2021.0073
Tackling economic inequality

Tackling economic inequality

Patients with long-term conditions may be impacted greatly from a health & social perspective. They may struggle to find work and then maintain their role due to the impact of their condition due to increased absence to manage their health and well-being. This may impact their family/carers who have to provide additional support and therefore impact upon their employment status.

This disparity in income can impact other aspects of their life such as access to information/technology that would enable them to be empowered, as well as the financial burden that travelling to/from appointments can bring.

Areas of focus for Spirit include:
• Public empowerment: Technology gives users the opportunity to have their own health promotion companion, which the user owns/controls, reducing the burden on health care resources. One of the key benefits of CliniTouch Vie is that is accessible via a range of hardware, including Mobile Phones, Tablets and Computers, offering bring-your-own device functionality; but we can also work with providers, subject to agreed costs, to provide devices.
• Social engagement/inclusion: Patients on benefits or low incomes can find it difficult to meet the cost of travelling to healthcare premises. This can widen health inequalities. The service has the potential to level-up healthcare and enable people who are often excluded to benefit from and receive quality health services. Via offering digital solutions patients can interact remotely, providing their data direct to their clinician and better manage their condition.
• Quality of life: Enabling people to have control of their health, so that they are better able to promote their own health, is a core value proposition of CliniTouch Vie. Patients are actively engaged with their care and support plan, can develop understanding of where they are on their health journey and recognise signs/triggers that they may be impacted upon.
Equal opportunity

Equal opportunity

Our ‘Digital First’ model of care enables HCPs to ‘have effective, safe oversight’ of more patients; allowing them to spend more time with those who need their care most. It enables consistent remote support to be provided to patients, engaging and motivating them to self-manage their condition effectively, receiving the expert care from the facilitator only when required.

An important element of our care provision is to ensure that our patients, their carers and families have accessible information to make informed decisions, in line with our Accessible Information Standard Policy. We provide support guides in a range of languages and have experience of delivering care & support in other languages.

For example, we understand that diabetes prevalence within some Ethnic Minorities is high and rising and that the outcomes for these patients are poor, especially when coupled with socio-economic factors. It is therefore essential to ensure we offer solutions that actively engage and encourage these groups to complete the courses we offer.

Enabling people to have control of their health, so that they are better able to promote their own health, is a core value proposition of CliniTouch Vie. All patients are actively engaged with their care and support plan, can develop understanding of where they are on their health journey and also recognise signs and triggers that they may be impacted upon.
Wellbeing

Wellbeing

CliniTouch Vie can be support a range of patient cohorts, through comprehensive and safe clinical pathways, prioritising patient wellbeing. Our approaches are underpinned by unique question sets and algorithms bespoke to the patients condition than mean healthcare professionals can focus on those patients with the most pressing needs through real-time monitoring and reported.

Clinical Assessment: CliniTouch Vie has secure functionality that allows users to conduct clinical assessment of vital signs, video consultations, clinical photography, messaging, advice and guidance support. CliniTouch Vie can receives data from various peripherals, manually or via Bluetooth. Data is collected from these peripherals and combined with softer signs (from question sets) to give a patient risk score using CliniTouch Vie proprietary intelligent algorithms. CliniTouch Vie has a dedicated real-time clinical dashboard where authorised users monitor and triage patients, view vital signs measurements, observations, view alerts and early warnings (e.g. NEWS2/RESTORE2), receive reminders and clinical messages.

RAG Rating: For triaging, all biometric and soft-sign data collected is analysed and coded to generate a ‘red-amber-green’ (RAG) rating to alert staff to deterioration, which appears in a real-time dashboard available to clinicians and care home staff. The RAG rating ascribed by the system enables any interventions to be made in a prioritised and timely manner

Clinician Dashboard: Vital signs measurements for individual patients are easily accessed and laid out in a single page facilitating rapid review. Our dedicated clinician’s portal enables clinicians to view the vital signs data of a particular patient’s readings over time, in an easy to visualise way that trends changes over time and actively identifies and flags any deterioration. CliniTouch Vie securely collects, stores and presents data to facilitate easy clinician access to the recorded vital signs via the clinician portal, supporting them to make timely decisions about patient care according to individual needs.

Pricing

Price
£100 to £100 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bruce.adams@spirit-health.com. Tell them what format you need. It will help if you say what assistive technology you use.