Thomson Reuters

CaseCenter

CaseCenter, formerly CaseLines has extensive experience within the UK public sector, delivering fully court compliant ebundles that streamline processes of creation, review and hearing presentation. Users can efficiently prepare, collate, redact, annotate, share and present automatically indexed, paginated legal bundles of documents and multimedia in a single secure system.

Features

• Prepare, share and present bundles in court or virtual hearings
• Courtroom presentation -direct the jury/court/witness to the evidence
• Stream multimedia within the bundle
• Dynamic bundle builder from documents, zip files or CMS bundles
• Create sub bundles with selected documents and a single pagination
• Document annotation- keep notes private or share with case parties
• Search tool - proximity, boolean, wildcard and fuzzy search
• Redaction suite - search and redact across the bundle
• Hearings manager - join virtual hearings from any conferencing provider
• Remote access to cases for all stakeholders in trial process

Benefits

• Make savings on every hearing
• Reduce risk of data loss
• Reduce number of hearings per case
• Guarantee all stakeholders are accessing same version of bundle
• Reduce number of adjournments
• Reduce admin email traffic and avoid email size restrictions
• Eliminate paper & reduce carbon footprint
• Remove the need for secure couriers
• All stakeholders can access cases remotely, 24 * 7
• Continuous upgrade path - free and instant system upgrades

£0.27 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

144338674310589

Contact

Joanne Fowler
07990563250
joanne.fowler@thomsonreuters.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Case Center is a standalone ebundle product that gives users the tools to organise, share, review and present documentary and multimedia case materials. However customers may wish to connected to other IT systems such as Court Management or Case Management Systems, this is achieved via API link.
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints or specific hardware configurations.; The price paid includes all support and maintenance upgrades. Case Center is highly configurable but Thomson Reuters does not permit any code changes to the system.
• System requirements:
  • Use of the system requires access to the internet
  • Internet browser must be HTML 5 compliant
  • A computer or mobile internet enabled device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available standard UK banking hours.; Response times to support requests are no longer than 4 working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: First, second and third line support for Case Center in UK business hours is included in the Cloud Software price. Case Center Cloud Support provides Extended Service, which can include a dedicated technical account manager and/or cloud support engineer. Cost is determined according to the scope (for instance the required service hours, whether extended service includes all support levels, and the level of service reporting).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On-boarding is a very simple process - there is no desktop software to install and user training takes approximately 2 hours per user group.; ; For all new customers we offer an on-site training programme including training for Local Authority staff, local judiciary and court staff, and external counsel.; ; For the first day of a digital trial we can provide floor walkers in the court, pending permission from the local authority and Judge.; ; There is extensive support documentation including PDF guides and training videos.; ; Additionally, our support team is available to help with any user questions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: On completion of the contract all data will be returned to the buyer in ZIP files. There is no cost associated with this.
• End-of-contract process: After contract end and return of data via ZIP file at a mutually agreed date all data will be deleted from the Case Center system.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Case Center is accessed through a responsive website and is optimised for tablet use so does not require an app. For best experience on small devices such as phones the dual panes feature is not enabled. In practice we recommend a minimum display size of 10cm for effective viewing of documents.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Case Center is able to support the migration/integration to/ from multiple data exchanges through an Open Application programming Interface (API). The API allows integration to any system that can communicate with JSON messages over a RESTful interface. Case Center can support multiple concurrent connections. Access to API functions is a non-standard option described in the Service Definition document.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisations via configurable options are available to customer's nominated admin staff but not to general users, and are accessed through the admin interface or as support desk requests. They include; * Switching on two factor authentication; * Control of permitted users through white lists and black lists; * Configuration of internal departments; * Allowing comments on evidence material to be visible to all users; * Rules for managing date/title on imported documents; * Configuring automatic notification rules; *Enabling the use of portal views

Scaling

• Independence of resources: Case Center uses a combination of scheduled and automatic scaling to ensure complete availability of resource for all users. Scaling allows us to automatically increase resources during peak hours. We regularly carry out performance testing to ensure all demands on the system can be met without a degradation in performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Identified users are able to run reports that will dynamically show all the cases within the system. These are exported as Excel spreadsheets and can be filtered by departments (if the feature is used) to show the following operational information:; Total number of open cases; Users who opened the case; Length of time in days that each case has been open; No of cases opened in a time frame; Total number of Closed cases; Number of cases closed in a time frame; Total number of pages in each case; Date of last upload
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users may export data as a PDF. Data is downloaded securely to a local drive.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Word
  • Excel
  • Other native formats
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • User can upload case materials regardless of format
  • Common formats include DOC, DOCX, JPEG, PDF, PPT,XLSX
  • Case Center can process all types of proprietary multimedia

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95%; Customers procuring Extended Service levels can incorporate service guarantees.
• Approach to resilience: Case Center software is hosted on Microsoft Azure. Further information is available on the Microsoft Azure website. Security and resilience is assured by, inter alia: CPA Foundation-grade assured components; FIPS-assured encryption; Secure containers, racks or cages; and Physical access controls
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Azure Active Directory Single Sign On
• Access restrictions in management interfaces and support channels: Strong password and username authentication.; Two factor authentication using phone number or email address.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute
• ISO/IEC 27001 accreditation date: 23/11/2021
• What the ISO/IEC 27001 doesn’t cover: All ISO27001 controls are declared in scope of the Statement of Applicability (SOA).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2
  • ITIL4

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are committed to our information security Risk Management Program and our charter is approved by the Executive Committee. We have an extended team of certified security and privacy subject matter experts located globally and dedicated to the security of our products and services. Our information security policies and standards are aligned to an international standard to provide assurance globally of practices that ensure confidentiality, integrity and availability of our products and services. We demonstrate our commitment to a secure operating environment by our ongoing certification program focused on our strategic data centres using the ISO 207001 standard. At a high level the following teams report into the Chief Information Security Officer (CISO): Strategy & Governance, Security Operations Centre, Business Continuity & Compliance, Enterprise Security Services, Architecture & Engineering. The CISO reports into Chief Technology Officer who in turn reports directly to the Chief Executive.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All customers are on a continuous upgrade path and always have access to the latest system version. Release notes are available on the system and product feature announcements are issued via the home page and website.; ; The product team follow the Microsoft Security Development Lifecycle and perform impact assessments when considering changes to the software. Possible impact to security of the system is assessed with each change. All changes go through extensive quality assurance cycles before release. Following modern IT principles for service management customers are not responsible for undertaking testing, approving system changes, change management or release management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Managed under ISMS IT Security Policy and independently certified under ISO27001. CaseLines uses the Microsoft Azure PaaS, which includes vulnerability management capability.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Managed under ISMS IT Security Policy and independently certified under ISO27001. CaseLines uses the Microsoft Azure PaaS, which includes protective monitoring.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Pre-defined incident processes have been agreed with major customers, which are governed by the ISMS framework under ISO27001

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In 2020, Thomson Reuters joined the Science Based Targets initiative, committing to reduce Scope 1 & 2 greenhouse gas (GHG) emissions by 50% by 2030 from 2018 baseline levels, as well ; as reducing absolute Scope 3 GHG emissions from fuel and energy-related activities, business travel, and employee commuting by 25% by 2025 from 2019 baseline levels. Additionally, Thomson ; Reuters aims to require 65% of suppliers by spend to have Science Based Targets by 2025. Since 2021, we have sourced renewable energy for 100% of our operations. We have achieved this largely through the purchase of renewable power by matching our electricity usage with renewable energy credits acquired around the world.; Largely through investment in renewable power for our facilities, we’ve been able to drive more than a 93% reduction in Scope 1 &2 GHG emissions from our 2018 baseline. To date, business travel ; emissions are 66% lower than our 2019 baseline and we have made progress on our engagement target with our supply chain, with 32.5% of suppliers by spend committed to Science Based ; Targets. In addition to the switch to renewable energy, Thomson Reuters remains carbon neutral through offsetting the remaining portion of its GHG footprint through carbon offsets. We spent ; an average of 8% of our total US-based spend with diverse suppliers and our commitment is to maintain this for 2023 despite macroeconomic pressures and inflation impact. We continue to ; refine our procurement process to incentivise working with suppliers who share our commitment to sustainability.

  Covid-19 recovery

  In 2020, the global COVID-19 pandemic created unprecedented health risks to our employees, customers and suppliers, and containment measures intended to mitigate the impact of the pandemic resulted in global economic crisis and uncertainty. In response to the pandemic, we immediately transitioned most of our staff to a virtual work environment. At the same time, we worked with; our approximately 500,000 customers to ensure continued access to our products and services. Thomson Reuters developed a Small Business COVID-19 Resource Center to support our legal, tax, compliance, and government professionals as they navigated this difficult period. We still continue to provide this support and we provide authoritative guidance on everything from best practices on proper treatment of stimulus payments in tax filings to important legal resources, the Resource Center was and continues to be a critical information hub for those who need it most.

  Tackling economic inequality

  In support of diverse and minority-owned small businesses, Thomson Reuters partners with CVM, a supplier.io company, which has a proprietary database of nearly 1 million diverse and small businesses. CVM’s database is used by many Fortune 500 companies when they are looking for qualified diverse and small suppliers to consider for purchasing opportunities.; Together with the launch of our Supplier Diversity & Sustainability Program, we have equipped our team of Sourcing Managers and Buyers with the necessary tools for them to incorporate Diverse Suppliers into most of our competitive bid processes (RFI/RFP/RFQs) so that we greatly increase their opportunities to win our business.; We have also changed our tendering process to ensure that suppliers which comply with specific sustainability and diversity measures will have additional weight in our evaluation methodology, increasing their likelihood of being successful in the tender.; Thomson Reuters is committed to providing opportunities for diverse and sustainable businesses to prosper, by actively engaging suppliers that help us address the diverse needs of the global marketplace, and by promoting financial inclusion practices for the benefit of minority groups.; We expect companies seeking to do business with Thomson Reuters to demonstrate that the goods and services they provide to us come from sources that share and are committed to our values, such that their business practices are consistent with the needs and expectations of our customers, investors, and the global community we serve.

  Equal opportunity

  In 2022/23, we continued to increase the representation of racially/ethnically diverse talent in senior leadership. Racially/ethnically diverse representation in senior leadership increased by 2% year-over-year and the number of Black employees in senior leadership increased by one year-over year. We have successfully increased Black senior executive hiring as a result of focused efforts to establish relationships with senior Black talent and achieving diverse candidate slates for executive recruitment. we continue to focused actions to support growth and improve retention include highlighting Black high potential talent in CEO talent reviews, stay interviews, career coaching and opportunity matching, and mentorship by executive team members. Recruiting diverse talent, of course, is just part of the equation. We also need to make sure we’re doing everything we can to accelerate the ; careers of people from diverse backgrounds once they’re here, by exposing them to differentiated development opportunities and sponsorship. ; This year, we did that by expanding our Diverse Talent Academy program, in partnership with McKinsey, to equip our future leaders ; with the skills, peer networks, and sponsorship to achieve their aspirations and grow within Thomson Reuters. ; With specific Academies focused on Hispanic/Latino, Black, and Asian talent, the program reached over 200 racial and ethnically diverse colleagues across the company, more than doubling its reach and impact from the previous year.

  Wellbeing

  At Thomson Reuters, the impact of the pandemic has motivated us to expand our efforts in employee wellbeing. Since 2022 we have rolled out new initiatives and commitments. On May 2 and October 25, we’re encouraging all our employees to take a break These mental health days are now a permanent feature of our commitment to supporting employee wellbeing. Technology is helping us deliver mental health supports and we’re investing in the tools our people need to assess their mental health and to support their team members, and families. We have launched new psychological and resilience self-assessment tools to help employees identify their strengths and risks and develop individualised strategies. Using the Headspace app, we introduced a 14-day mindfulness challenge which can include activities ranging from mini meditation in the morning to breathing exercises before bed.; When dealing with mental health and wellbeing at work, it’s critical to create safe spaces for important conversations, learning and sharing without judgement. To support our people leaders in creating safe spaces to talk about mental health, we have launched a mental health playbook – a resource guide for addressing mental health concerns with their colleagues. Other tools we’ve introduced include an extensive series of live and on-demand webinars for people managers and employees on topics such as on meditation, suicide prevention, change and anxiety and resilience.; While a company can create programs and provide tools for their employees, modelling behaviour is essential. We encourage all our executives and people leaders to speak out on issues of mental health and wellbeing to help break the stigma. It’s important as leaders that we let our people know that it’s okay to say you’re not okay.; We’re on a journey to being a global leader in wellbeing, and our work has only just begun.

Pricing

• Price: £0.27 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial options are either access to a test case or an option to use for an agreed identified live matter; ; Free trials range from 1 week to 6 weeks.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.