K2 MEDICAL SYSTEMS LIMITED

Athena Maternity Information System (MIS)

K2 Athena provides NHS Trusts with a complete Maternity EPR. Athena gives the clinicians the ability to access the whole medical record from anywhere. Mothers have access to a personal health record via mobile phones. National Guidelines and Local Protocols are embedded. Creating the safest possible Maternity Care Setting.

Features

• Intuitive user reporting tools and back end access to data
• Comprehensive specialist care modules (FGM, Cardiac, Diabetes)
• Offline capability and community module
• Medical device compliant products, registered with the MHRA
• Complete, Electronic, Maternity Patient Record & Management System
• Contemporaneous data capture, throughout the entire pregnancy pathway
• Supports National & Local Guidelines (Saving Babies Lives, MSDS)
• Close alignment to NHS Digital Strategies

Benefits

• Complete clinical oversight of care requirements
• Multi-disciplinary team working
• Compliance with national requirements
• Team and individual caseload management
• Supports informed clinical decision making
• Data is collected once, used many times
• Extensive Data for Quality Improvement (QI) Projects

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@k2ms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

144344352459129

Contact

Robert Whitney
01752397800
sales@k2ms.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Our default cloud provided is Azure and utilises the Azure managed services, therefore inheriting the Azure maintenance schedule https://azure.microsoft.com/en-us/products/managed-applications/?msockid=31b0b2db74d46c9e046fa44275cc6d03
• System requirements:
  • Supports all Microsoft supported Windows OS.
  • Parts require hardware with an RS232 serial connection
  • No specific software licences required.

User support

• Email or online ticketing support: Yes
• Support response times: This will be determined in the SLA.; Infrastructure is monitored 24/7 365 where a managed service is provided. Client application support is provided Monday - Friday, between the hours of 0800-1700.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: An SLA that is reflective of the clients needs will be provided for each project.; The standard support approach is as follows:; Managed service (infrastructure) 24/7 365 monitored solution with mutually agreed uptime, dedicated platform team.; Application support 0900-1700 Monday-Friday, dedicated application support team.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Yes, we provide a complete project to deliver the system including but not limited to train the trainer sessions and user guides. Onsite, remote and/or online training may be provided depending on the scope of the project.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract clients are offered various services to assist, but a full database copy will always be given to the client and we will wipe all data of theirs that we hold in our possession.
• End-of-contract process: A copy of the database will be provided at no charge. The client will be provided options to archive the clinical records or continue with an archive licence.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Unsure, need to revisit this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile element is a web browser-based application, that provides patient access to maternity notes. It has been designed to scale effectively to different resolutions. It is not the clinical application that is used within the hospital.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The system can be localised to clinical and operational variance, they system can have integration variance as well.

Scaling

• Independence of resources: Depending on the services provisioned multi-tenant or single tenant, resources are provisioned according to the contract. Beyond provisioning individual resource groups, we utilise namespace controls to ensure that resources are appropriately separated.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics provided would be depending on the requirements of the client and determined by the contract that is jointly agreed. As a minimum clients will receive a regular support ticket report.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Data can be exported through the front end of the application; this will provide a .csv extract. Alternatively, clients may choose to extract data directly from the database via query.
• Data export formats:
  • CSV
  • Other
• Other data export formats: SQL extract
• Data import formats:
  • CSV
  • Other
• Other data import formats: SQL direct query

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We utilise mTLS to ensure secure connections between our boundary and client resources.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Resources are separated, connections use mTLS where possible, namespacing separates resources, we impliment firewalls and cloudflare to ensure stringent security practices.

Availability and resilience

• Guaranteed availability: The services we provision are managed services through Microsoft Azure, as such they inherit the availability that Microsoft provides. For example the SQL database managed service is 99.99% availability. Refunds or service credits often form clauses and scheduled within contracts and each may be somewhat bespoke to the services that the client requests that we provision.
• Approach to resilience: Our system runs on containerised applications called Kubernetes, this allows the load to be balances across nodes and should anything go wrong the services will automatically 'heal' by killing the broken pods whilst provisioning new pods to replace the old. The managed SQL database has in built in georedundancy across UK South and West (when UK provisioned),
• Outage reporting: Email alerts and dashboards are set up and monitored by our dedicated platform team, these services may be published to clients upon request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to any company resources is strictly controlled with role based privilage and users will only be granted access to interfaces/support channels relevant to their role/products that they use.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: K2's business practice is underpinned by a suite of processes which form our ISO27001 Information Security Management System. These are subject to regular internal audit by our full-time Corporate Assurance Manager and are overseen by our Technical Services Director. In addition all audits are subject to rigorous external review by a third party Auditor in the course of maintaining our ISO27001 standard.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: K2's ISO13485:2016 accredited Quality Management System contains a set of processes which underpin our business practice, including our Release Management Procedure and Configuration Management Procedure.; These processes are regularly audited to ensure compliance by our Corporate Assurance Manager.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Regular Penetration Testing by a certified third party forms the foundation of our vulnerability management approach. In addition we regularly apply software vendor issued security patches to a quarterly schedule for routine security maintenance and immediately in the case of emergency patches. Our sister company Quicksilva, who we work closely with, are members of the NHS Digital Care CERT scheme and receive and review weekly cyber security reports regarding current threats. In addition they review the National Cyber Security Centre Threat and Vulnerability Reports on a weekly basis.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: K2 maintain a suite of best-of-breed anti-malware software in order to detect potential compromises. The capability to review access control logs ensures a full audit trail is maintained for all staff interactions with internal and external systems. Security Incidents are managed in accordance with K2's Security Incident Management Procedure which forms a part of our ISO 27001 and ISO13485 accredited Quality Management System. According to this process our dedicated IT Services Team (supported by certified Information Security professionals) respond immediately to any security incident.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are handled in accordance with K2's Incident Management Process, which forms a part of our ISO27001 and ISO13485 accredited Quality Management System. According to this process, incidents are reported to a nominated individual who investigates the issue and produces a full report to the board of directors within prescribed timescales. The incident is tracked and managed to resolution through our internal service management tool, which ensures a thorough audit trail is maintained throughout the process. This information is then used to capture any continuous improvement opportunity.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: Tuesday 14 October 2025
• What the ISO/IEC 27001 doesn’t cover: The scope excludes: hardware provision, customer-managed infrastructure, software products and any services or systems not directly supporting the design, development, deployment, or support of the certified software.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Effddc36-3f83-4ab9-acc5-c44d8a19ea38
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E47d4c66-c7fa-4b68-9b19-9b29b0b12389
• Other security certifications: Yes
• Any other security certifications:
  • ISO13485:2016 (Cert No. MD 720517)
  • MDR 766005 R000
  • UKCA 759871

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@k2ms.com. Tell them what format you need. It will help if you say what assistive technology you use.