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COFORGE U.K. LIMITED

Pega Upgrade-as-aService (UaaS)

Upgraded Pega platform can help organizations to accelerate their digital journey by providing better scalability, improved performance, enhanced end user experience, a more empowered environment and an easier integration across various systems/applications. Coforge has developed accelerators, tools and an approach that is specific for Pega 7, 8 platform upgrades.

Features

  • Assessment using Business Value tools (BVT) and other accelerators
  • Concise feature and benefit analysis report based on domain/vertical
  • ROI analysis report

Benefits

  • Early visualization of Upgrade Benefits, Efforts, Risks and Mitigation
  • Tools to assist through Pega 7 and 8 Upgrade journey
  • Cost savings and shorter time with reduced risk
  • Dedicated Pega 7 and 8 Upgrade COE with certified consultants
  • Improved Guardrails compliance & system performance and easy ongoing maintenance
  • Trainings on uplifted UI (end-user portals)
  • Staffing of seasoned consultants with a strong Pega COE backup
  • Detailed documentation to act as a reference guide
  • No effect on existing Automation Testing scripts

Pricing

£400.00 to £1,100.00 a user a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 4 4 5 3 3 6 0 0 0 8 2 0 0 7

Contact

COFORGE U.K. LIMITED Ali Rahman
Telephone: 07801573323
Email: bids.eu@coforge.com

Planning

Planning service
Yes
How the planning service works
We provide services for analyzing client's business processes and capturing requirements. We provide Pega consulting services for designing solution architecture and provide a complete support and enhancement rollout plan for delivering the requirements
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Business Process Management
  • Case Management
  • Customer Relationship Management
  • Decisioning and Marketing

Training

Training service provided
Yes
How the training service works
We provide functional training for the users of the Appian application delivered by us.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our technical analysts perform a detailed study of the AS-IS and the TO-BE environments. This leads to detailed charting of any modifications that are required in the existing application modules to be deployed in the new cloud environment. Our technical analysts implement those modifications and then migrate and configure the application in the new application. This takes care of both application and the application's case database migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We use both automation and manual testing methods to assure quality. We use Selenium for automation testing and JMeter for performance testing typically. However, depending on the requirement, we are open to selecting the best and the right tools.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We support BPM and Case Management related Software services on cloud. These could either be Buyer hosted software or a Third party hosted software.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are customized as per our contracts with buyers. We provide both 24x7 support as well as in customized timings as per contract terms.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide application support at three levels: Level1 support : Level 1 support provides resolution to minor issues within an application Level2 support: Level 2 support will provide a secondary resolution function and management of solution configuration Level3 support: The Level 3 support will provide advanced technology diagnosis and resolution. The cost of each level of support is subject to different parameters per contract; e.g. the size of application, the hours of support required etc.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSCIC
ISO/IEC 27001 accreditation date
20 May 2021
What the ISO/IEC 27001 doesn’t cover
Available on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Our UK strategy has been informed by clients and our global environmental strategy. This is aligned with Government’s 25-year environmental plan, Fighting Climate Change theme from PPN 06/20, and with HMRC’s Greening Government Commitments delivered through carbon zero target, reduction of CO2 emissions and items entering landfill, promoting resource efficiency and green energy.

Our Organizational Targets
1.Be Carbon Net Zero by 2038 (reducing emissions 20% p.a.) within UK from a baseline of 185.7 tCO2e 
2.Achieve quality standard, Green Mark’s EMS index (Sept 2026), and reach ISO 14001 (Sept 2026), reducing energy, water and material resource usage  
3.Reduce carbon footprint by eliminating domestic air travel and promoting hybrid working.
4.Prioritise Cloud hosting over datacentre services lowering CO2 emissions.

Pricing

Price
£400.00 to £1,100.00 a user a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.