Teton.AI ApS

Teton One

Teton One is a patient monitoring solution for hospitals and care homes, providing healthcare professionals with an overview of their ward and state of each patient. Analytics like fall alarms, sleep patterns, or decubitus ulcers are provided for each patient, alongside auto-generated EHR-documentation suggestions.

Features

• Real-time patient state overview (e.g. in bed, standing, sleeping, sitting)
• Fall alarms and warnings
• Sleep analytics
• Auto-generated EHR documentation suggestions
• Decubitus ulcer risk warnings (suggestive - not diagnostic)
• Urinary tract infection risk warnings (suggestive - diagnostic)
• Advanced ward performance analytics

Benefits

• Quick understanding of what's going on in the ward
• Insights to plan individual care better
• Reduces the number of rounds the staff have make
• Patients don't get disturbed doing their sleep
• Saves staff resssources/enhances patient safety - due to prophylactic planning
• Enables staff to prioritize time and care actions

£1,685 to £2,530 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gavin@teton.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

144788699971062

Contact

Gavin Steele
+45 52391690
gavin@teton.ai

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Requires Teton edge-boxes and optic sensors
• System requirements:
  • Web-browers
  • IOS
  • Android

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our user support team will typically be able to respond within an hour, but some more complex cases it may take up to 24 hours.; ; When a ticket is raised, our support team provides an estimate of the response and resolution times.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Basic: GBP 1,685. per bed per year (includes Teton One license and support). Support hours: 9 to 5 UK time Mon-Fri. The support function consists of user experts and engeneers. 2 physical onboarding visites per guard shift per location per year provided by our Customer Success Managers. ; ; Value: GBP 2,090 per bed per year (includes Teton One license and support). Support hours: 9 to 5 UK time Mon-Fri. The support function consists of user experts and engeneers. Data driven on-site onboarding guarantee provided by our Customer Success Managers. ; ; Guarantee: GBP 2,530 per bed (includes Teton One license and support). Support hours: 24/365. The support function consists of user experts and engeneers. Data driven on-site onboarding guarantee provided by our Customer Success Managers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide on-site training for each guard shift and provide online videos and written user manuals
• Service documentation: No
• End-of-contract data extraction: Teton provides an Excel-readable csv-file when the contract ends
• End-of-contract process: We extract all relevant data for the client and supply an Excel-readable csv-file. No extra charge

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: It is possible to access more analytics on the desktop service
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Teton One is stored at AWS, where we can easily scale based on our needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of user log-ins and session length
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The users send a data export request to Teton
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Not possible to upload data

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% app availability. However, subject to the quality of the client's network.; ; No refund is service levels are not met. However, the client may cancel the contract if the service levels are permanently below the guaranteed level
• Approach to resilience: Available on request
• Outage reporting: Public dashboard and in-app support function

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: ADFS; User-name & password; User roles
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Single Sign On

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2
• Information security policies and processes: SOC2 processes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SOC 2 processes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SOC 2 processes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SOC 2 processes
• Incident management type: Supplier-defined controls
• Incident management approach: SOC 2 processes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  As a fast growing scale-up we have gone from 10 employees to 32 employees during the last 12 months, thus we have created multiple for new jobs for all kinds of canidates, including nurses (where there is a known skill shortage).

  Equal opportunity

  We employ people from 7 nationalities of different genders, ethnicities, age groups and sexual orientstions, all of which are warrant holders in Teton and paid according to qualifications. ; ; Thus we demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce.; ; This is supported by our internal "Equal opportunity"-policy.

  Wellbeing

  We have a big focus on physical and mental health amongst our employees. E.g., we have dedicated "health days" at Teton to promote health.

Pricing

• Price: £1,685 to £2,530 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 3 months free trial for up to 30 beds

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gavin@teton.ai. Tell them what format you need. It will help if you say what assistive technology you use.