Bytes Software Services

Trend Micro One

Trend Micro One is a collection of technologies that use the unified cybersecurity platform called Vision One to protect your endpoints, cloud, email, network, web, and more. We do this by applying layered protection sensors across your organisation to defend your systems regardless of device, application, network, or location. bssgc

Features

• comprehensive security for the applications you build in the cloud
• Protection from known, unknown and undisclosed threats
• Complete user protection security with multiple integrated layers of protection
• Stop more attacks with a cross-generational blend of threat techniques
• Provides you with forward-looking threat protection on web threats
• Secure your data center, cloud, and containers
• Increase risk visibility, understand broader threats.
• collect and correlates deep activity data across multiple XDR vectors
• collect and correlates deep activity data across multiple XDR vectors
• Augment threat detection with expertly managed detection and response

Benefits

• Automated, flexible, all in one cloud security
• Prevent, detect, respond
• Protect users and their information anywhere, on any device.
• Layered protection guards against persistent and targeted attacks
• Protect users at any location, on or off the network.
• Automatically detect new workloads and protect them quickly.
• Increase risk visibility
• Powerful security analytics
• Collect and correlate deep activity data
• Superior threat expertise, intelliganvr and analytics.

£29.17 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

144793204063651

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: "1. Microsoft O365; 2. Azure, Blob storage, workloads; 3. AWS S3 buckets, containers, Workloads, Accounts; 4. Google workloads and email; "
• Cloud deployment model: Hybrid cloud
• Service constraints: No constraints regarding maintenance arrangements or specific hardware configurations. All supported platforms can be found at docs.trendmicro.com
• System requirements: Based on the service that the end user requires.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Trend Micro will make a commercially reasonable effort to ensure that its technical staff promptly answer; Customer’s calls, respond to Customer’s questions, and correct software/service deficiencies, according to the; severity definitions and target initial response times identified in the following link https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Full testing such as short hand word identification
• Onsite support: No
• Support levels: Standard 9-6.30pm 5 days a week support is complimentary to Trend Micro customers. ; ; Premium Support is 24x7 and charged based upon which solution is being supported. Further information can be requested from Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Complimentary online customer training courses are available for all of our porfolio, as well as chargeable onsite training. Our customer success function is committed to helping customers get the most from Trend Micro solutions. Geeting started guides can be found here https://www.trendmicro.com/en_gb/business/europe/get-started-with-trend-micro.html
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data will be automatically deleted one month after the grace period of your license expires. After data is deleted, Cloud App Security does not protect your service any more.All information regarding customer data collection can be found here https://success.trendmicro.com/dcx/s/data-collection-disclosure?language=en_US
• End-of-contract process: Trend Micro will work proactively with the customer to ensure timely renewal is in place to avoid any issues to the customer's security services

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Trend Vision One is an extensive cyber security tool that covers eXtended Detection and Response (XDR) and Attack Surface Risk Management (ASRM).; ; This app extends Trend Vision One to your mobile device to:; ; - Receive critical and high-severity alerts; ; - Share alerts with team members, through messaging apps or email; ; - View your organization's risk index and see how it's trending; ; - Compare your risk index against the regional average, industry average, and other similar size organizations.; ; You still need to leverage Trend Vision One's web console to deep dive into details and perform response actions.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Details can be found here https://automation.deepsecurity.trendmicro.com/article/20_0/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "With Trend Micro Service One Complete, your designated Service Manager is committed to providing the most optimized; experience with your Trend Micro solutions. Your Service Manager answers all inquiries, enabling you to get the most out of your Trend Micro solutions, and facilitates access to cybersecurity, solution, and subject matter experts."

Scaling

• Independence of resources: As an example of transparency and security, Trend Micro has undergone a SOC 2 Type II audit throughout the; period April 1, 2023 to September 30, 2023 to provide reasonable assurance that Trend Micro’s service commitments and systems/platforms requirements were achieved based on the trust services criteria relevant to security, availability and confidentiality.

Analytics

• Service usage metrics: Yes
• Metrics types: 1. CPU; 2. Disk; 4. Memory; 5. Network
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Trend Micro

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via CSV or ODF through management interface
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Trend Micro Service Levels can be found here https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• Approach to resilience: As a global organization that protects customers in over 150 countries, Trend Micro understands there are requirements for data protection and privacy that make the location of a security offering important. That's why we've invested in making sure the solutions that make up our Trend Vision One™ unified cybersecurity platform are available in key locations around the world. We've also prioritized making sure these locations are secure, as demonstrated by our global certifications. These certifications can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Outage reporting: "Email Alerts- Maintenance and upgrade of Trend Micro services normally occur without any impact to our customers. Periodically, service-impacting maintenance may be required. For customers that are unable to access Trend Micro services and may not have noticed the scheduled maintenance notifications, you can check the real-time service status using the following website:; https://status.trendmicro.com/s/trend-vision-one"

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: 2-factor authentication and Username or password
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: 1712/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/12/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/a
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc.
• PCI DSS accreditation date: 25/09/2023
• What the PCI DSS doesn’t cover: N/a
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: N/a

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "Trend Micro implements systems and processes designed to maintain and monitor compliance with its information security; program. Trend Micro has undertaken external validation of its security practices and holds multiple ISO and other security; certifications. The full list of which can be viewed and copies requested here:; https://www.trendmicro.com/en_us/about/trust-center/compliance.html"

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Trend Micro follows industry best practices for SaaS deployments, upgrades and changes. All software changes follow a rigorous validation and approval process through testing, staging and production system rollout. Changes are formally tracked and reviewed for complete traceability based on defined change management processes. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerabilities are continuously monitored and tracked via internal records. Each vulnerability is assigned a CVSS Score. Patching requirements enforce timelines of addressing a vulnerability according to CVSS. In addition, vulnerabilities found and responsibly disclosed to Trend Micro via external researchers are addressed and assigned CVEs as required through Trend Micro’s responsible disclosure program. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security logs are reviewed for all systems on a daily basis by the service operations teams. Security event logs are also integrated with internal communication and alerting tools for real time oversight and event triage. If a security incident is suspected, it is immediately reported to the Trend Micro Infosec team, where a formal incident response plan is executed. In addition, InfoSec independently monitors Trend Micro services environment logs. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: "If a security incident is discovered, the incident is prioritized based on severity. A dedicated team of technical experts is assigned to investigate, advise on containment procedures, perform forensics, and manage communication. Following an incident, the team examines the root cause, and revises the response plan accordingly.; ; In the event of a breach involving personal data of a European citizen, Trend Micro will follow its obligations under GDPR. For more information, see; https://www.trendmicro.com/en_us/about/trust-center/privacy/gdpr.html In the event of a breach involving personal data of residents in regions outside the European Union, Trend Micro will follow its obligations under applicable laws."

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £29.17 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trials are available for many of our solutions and can be found here https://www.trendmicro.com/en_us/business/products/trials.html
• Link to free trial: https://www.trendmicro.com/en_us/business/products/trials.html

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.