Stone Technologies Limited trading as Converge Technology Solutions

Stone IT Scale

Stone Managed Device as a Service provides organisations with the ability to up-scale-down EUC utilization and pay on an opex model inclusive of a comprehensive support and maintenance package.

Features

• Proactive device monitoring using industry recognised tools, including Systems Manage
• Software and Firmware updates, Endpoint protection and drive encryption
• ITIL aligned services including Asset & Configuration Management
• Roadmap with continuous product development and service improvement
• Scale up and scale down capabilitie
• Secure data disposal

Benefits

• Devices are protected with the latest firmware and security updates
• Facilitates agile, flexible, modern ways of working
• UK based Service Desk
• Cost efficiencies - reduces total cost of ownership
• Predictable and manageable cost per month
• Moves unpredictable device capital into sustainable payments or opex models.

£19.99 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@stonecomputers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

144979320101007

Contact

Antony Mellor
08448 22 11 22
tenders@stonecomputers.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support Telephone call answered within 30 seconds (90%) with emails and web requests acknowledged within 1 business hour (90%). Next Business day for onsite maintenance
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Telephone call answered within 30 seconds (90%) with emails and web requests acknowledged within 1 business hour (90%). Call transferred to Specialist Support Engineer for immediate response, or if this is not available the customer will receive a call by the Specialist Support Engineer within 60 minutes of the call being logged (90%).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is provided to the main contact at the organisation, along with relevant reporting and onboarding tasks.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is removed from the device by the customer, and then all data is erased upon return to Stone through our secure facility using Blannco software for Data erasure.
• End-of-contract process: Optional extensions are provided for the customer, but once the minimum service term passes, then the user must provide 30 days notice to end the contract.; Collection will then be arranged by Stone.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customer can deploy thier own image onto devices

Scaling

• Independence of resources: Not applicable

Analytics

• Service usage metrics: Yes
• Metrics types: - Estate overview and utilisation; - Utilisation reports; - Out of date updates/policies; - logged device management errors
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Dell, HP, Lenovo, Apple, Stone

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Not applicable
• Approach to resilience: Available upon request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: IP restrictions, two factor authentication of approved users and protective monitoring/logging
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 30/11/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 13/07/2020
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ADISA
  • CHAS
  • BLANCO
  • DIPCOG
  • ISO 22301:2012

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Stone is an ISO270001, PCI-DSS and Cyber Essentials accredited company with a wide ranging Information security policy that forms part of our ISO9001 accredited quality management system. The information security policy is reviewed quarterly by the board of Directors, with a named contactable escalation path to the CEO. ; Stone is registered with the ICO and adheres to industry best practice for the management and handling of all GDPR applicable data

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is delivered through the Stone portal. Depending on the service taken from Stone, our service manager will own and implement change requests once all parties have approved the proposed change. Project controls are in place to ensure the integrity of your service isn't compromised.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches and service improvements are updated centrally, and deployed into the live environment following successful and thorough testing. This is completed automatically without any intervention.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Stone service desk can provide additional support to assist end users. ; Incidents can be logged with either , phone, email or online through the aforementioned services.
• Incident management type: Supplier-defined controls
• Incident management approach: The Stone service desk can provide additional support to act as interface for end users. Incidents can be logged with either , phone, email or online through the aforementioned services.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Effective stewardship of the environment.; At Stone, nothing goes to waste. We are committed to protecting our planet and reducing the impact the IT industry has on the environment. We deliver this by:; ; • Stone’s zero to landfill pledge. Certification in-line with the Defra waste hierarchy and audited by Valpak, Stone delivers the assurance of external audit to the zero to landfill pledge, ensuring redundant IT equipment is never needlessly treated as waste.; • One of the best tools to limit temperatures from rising above 1.5o is tree planting. Stone plants a tree for every £1,000 worth of boost points collected, with 500 trees planted since 2020 in partnership with the National Forest. Most recently, Stone has partnered with Ecologi, to plants tree in areas where they will make the most impact.; • The multi-award-winning Stone 360 app encourages technology users to reduce carbon footprints by responsibly recycling redundant technology whilst earning rebates. Rebates can be used as:; o Cash rebates; o Charity donations to any charity; o Donations to Stone charities; o Boosting the value of the rebate by 20% when spend on Stone products or services.; • Once devices are sanitised of data and refurbished, they are made available to communities at highly competitive pricing. This reduces the carbon footprint for schools, charities, and social enterprises whilst supporting IT supply chain challenges. Stone also makes charitable donations of refurbished technology. Through the IT Schools Africa programme, Stone has donated almost 4,000 devices to help bridge the digital divide, and support global circular IT provision.; • Alignment to the United Nations Sustainable Development Goal (SDG) 12 - responsible consumption and production. Stone is committed to the efficient use of natural resources, using sustainable options and by setting a series of policy-aligned internal goals and measurables to track progress.

  Equal opportunity

  Stone understands the value of ensuring good representation of disabled people in the workforce, and in skills development both within the workforce and that of the community it serves. The following represents two examples of value from the services Stone delivers:; • Increasing representation of disabled people in the workforce: As a Disability Confident employer, Stone commits to recruit, retain, and develop disabled people to serve your organisation. Contracting a supplier displaying the Disability Confident badge will also show disabled people that you recognise their value, supporting you in recruiting and retaining disabled people. Stone commits to providing:; o Inclusive and accessible recruitment; o Accessible communication of vacancies; o Interviews to disabled people; o Reasonable workplace adjustments; o Support for existing employees; ; • Supporting families of disabled or seriously ill children to have the same opportunities, as other families: By selecting Stone you will directly contribute towards a 12-year partnership with the Family Fund. Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people under 21. Stone provides a comprehensive range of technologies and related support for the families via phone and online portal, highlighting products available and providing easy-to‐digest information, written with the families in mind and free from technical jargon) and via a text and messaging service.; ; “Stone have been integral to us fulfilling our technology grants effectively and with unwavering customer service. The partnership enables us to provide a wide range of digital equipment across multiple platforms, the majority with assistive technology, which help support the needs of those with disabilities. Stone have proven themselves to be flexible and adaptable to change as we have grown, and the needs of the families we support have evolved, displaying strong values and commitment to our partnership and our cause.”

Pricing

• Price: £19.99 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@stonecomputers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.