BOURNE VALLEY SYSTEMS LTD
Technical Support and Integration Services for Enterprise Social Media platforms
Full end-to-end technical support of Enterprise Social Media platforms, with a particular expertise in IgniteTech's (previously Aurea) Jive software and the Defence Connect platform. We offer ESM platform support, API development, Add-on development, and Integration with Chat services. Platform upgrades and fixes. We are also a Jive License Reseller
Features
- Setup and maintenance of your ESM infrastructure
- API development to maximize functionality and engagement of the platform
- Addon development to maximize functionality and engagement of the platform
- Implementation and Configuration of Jive software
- Migration of Jive ESM platforms to new hosting providers
- Jive Technical Architect
- Jive Partner and Software license provider
- Mattermost Partner and Software license provider
- Element Partner and Software license provider
Benefits
- Continuous service improvements
- Maximum platform exploitation
- Reduced risk of service failure
- Improved reliability
- Smooth transition of platform architecture
- Unparalleled working relationship with IgniteTech and Jive
Pricing
£800 to £1,500 a user a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jez@bournevalleysystems.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 4 5 3 0 3 5 4 8 9 8 4 9 5 9
Contact
BOURNE VALLEY SYSTEMS LTD
Jez Ahl
Telephone: +447824849627
Email: jez@bournevalleysystems.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We provide experienced specialists who will support the buyer in planning their ESM and chat strategy. We have over ten years' experience of ESM strategy for a major Defence Client
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Jive Software
- Aurea Software
- Amazon AWS
Training
- Training service provided
- Yes
- How the training service works
- We can provide training on how to use the ESM solution
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We guide the buyer through their migration to the cloud, or between cloud services, based on our experience in this industry sector
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our technical specialists can help the buyer to set the required performance measurement criteria of their solution, and can effectively measure platform performance
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We have extensive experience in supporting cloud based systems, particulary AWS. We support cloud-based COTS products including Jive, Mattermost and Element
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Support arrangements will be agreed with the buyer depending on requirements. The cost of this will depend on specific requirements
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- First, second and third line support of the infrastructure and ESM/Chat applications. We provide a lead consultant with strong management and technical background. We can provide Community Managers who can support the user community
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
We strive to keep compute resources to a minimum, including turning off servers/infrastructure when not required. We keep travel to a minimum.Covid-19 recovery
Our platform enables users to work remotely, where staff may need to work from home.Equal opportunity
Bourne Valley Systems is committed to equal opportunity for all employees and sub-contractors. We use the best talent available to us, regardless of race, colour, gender, religion, age, belief or any other status protected in our laws. We do not tolerate any kind of harassment or discrimination.Wellbeing
We operate a duty of care to the wellbeing of our staff and sub-contractors.
Pricing
- Price
- £800 to £1,500 a user a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jez@bournevalleysystems.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.