NIMBUSOURCE LTD

Grafana Cloud

With Grafana Cloud, enable observability — from operational dashboards to a fully centralized system and everything in between — without the overhead of building and maintaining your own stack.

Features

• Unify data from more than 100+ external data sources
• A single dashboard to gain full stack visibility
• Track real-time SLI/SLO metrics
• Send Prometheus, Graphite, InfluxDB, or Datadog metrics
• Correlate metrics with logs and traces for actionable insights

Benefits

• Out-of-the-box dashboards, metrics, alerts, and logs
• Predict future capacity needs and account for seasonal fluctuations
• Detect anomalies in your system with outlier detection
• Run automated system checks and resolve issues faster

£249.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Fl@nimbusource.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

145330024859988

Contact

Francesca Lodge
07539440876
Fl@nimbusource.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Kubernetes, Datadog, Prometheus, InfluxDB, Graphite
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Available on AWS, Azure and Google Cloud only.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Pro: 8x5 support; Advanced: 27x4 support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Grafana is partially conformant with WCAG 2.1 level AA and aims to meet this status in the future. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
• Web chat accessibility testing: Grafana Labs takes the following measures to ensure accessibility of Grafana:; ; Ensure developers have accessibility knowledge and skills, as championed by a group of Accessibility Ambassadors; Provide best practices and recommendations when it comes to writing accessible components accessible components with; Drive continued improvements and ensure accountability via an internal Accessibility Working Group; Provide accessibility training for our staff; Use automated tools to perform accessibility tests on the features being developed; Usability test with participants with disabilities
• Onsite support: Yes, at extra cost
• Support levels: Pro: 8x5 support; Advanced: 27x4 support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full documentation is provided and professional services are available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All information can be downloaded from Grafana cloud prior to contract ending.
• End-of-contract process: Access to Grafana Cloud is included. Pricing depends on the volume of metrics collected and stored.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Grafana OnCall mobile app allows teams to monitor and respond to critical system events from anywhere. On-call engineers can start exploring the benefits of the Grafana OnCall mobile app, with real-time alerts, on-call notifications, and a growing feature set.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Grafana Cloud API is very large and fully documented online. It coversalerting, annotations, correlations, dashboards, data sources, data permissions, folders, HTTP, libraries, licensing, organizations, playlists, queries, query history, RBAC, reporting, service accounts, SSO, teams, team sync, tracing and user API paths.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Grafana is highly customizable and full documentation is provided online.

Scaling

• Independence of resources: This depends on the level of subscription

Analytics

• Service usage metrics: Yes
• Metrics types: Grafana provides a very wide range of metrics that are fully documented on the website.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Grafana

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Grafana Cloud provides a log exporter. Data can be sent to blob storage buckets.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Log files
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: https://grafana.com/legal/grafana-cloud-sla/
• Approach to resilience: See https://grafana.com/pricing/
• Outage reporting: Public dashboard, API and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: See Grafana website
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: 1/1/2023
• What the ISO/IEC 27001 doesn’t cover: See Grafana website
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 1/1/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: See Grafana website
• PCI certification: Yes
• Who accredited the PCI DSS certification: See Grafana website
• PCI DSS accreditation date: 1/1/2023
• What the PCI DSS doesn’t cover: See Grafana website
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: See Grafana website

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: See Grafana website
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: See Grafana website
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: See Grafana website
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: See Grafana website

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services

Pricing

• Price: £249.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Metrics 10k metrics billable series, 14 days retention; Visualization 3 active users with Enterprise plugins; Logs, Traces, Profiles 50 GB each, 14 days retention; IRM 3 active users; Frontend Observability 50k sessions; Synthetics 100k test executions; k6 Performance testing 500 virtual user hours, 14 days retention
• Link to free trial: https://grafana.com/pricing/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Fl@nimbusource.com. Tell them what format you need. It will help if you say what assistive technology you use.