PASTEQ ANALYTICS LTD

Support following Training Delivery

This is a troubleshooting and advice service for prior attendees to one of our training courses, to enable them to continue self-learning following completion of one of our training courses.

We have a range of training bootcamps available to suit varying skills levels and requirements.

Features

• Service provided by experienced trainers and consultants
• Response time within 2 days
• Certified trainers holding CSAT scores of 9+ out of 10
• We have Tableau, Power BI and Alteryx courses (see below):
• Tableau (Desktop, Prep, Server), PowerBI, Alteryx, Data Visualisation Best Practices
• Annual subscription based on number of users
• All support is provided remotely
• See Service Definition Document to view all of our courses

Benefits

• Quickly get answers to questions relevant to the delivered training
• Enable continued learning and avoids blockers
• Drive adoption of analytics through successful adoption of analytics
• Continue to develop an Analytics community within your organisation
• Contribute to employees' personal development in an increasingly key area
• Enable speed to insight through successful use of analytics
• Leverage trainer's experience of solving real-life problems using analytics
• Ask questions around areas of weakness or development

£1,050 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran@pasteq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

145452957618190

Contact

Ciaran Gallagher
+44 7860 270 712
ciaran@pasteq.co.uk

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: This is a follow-on support service for anyone who has attended one of our training courses.; ; Please see the the Service Definition document for further details on all of our courses.; ; Other courses are covered in different listings, and include: Tableau Desktop Fundamentals and Advanced, Tableau Prep Builder, Tableau Server/Online Administration, Tableau/Power BI Data Visualisation Best Practices, Tableau/Power BI Business Dashboard Masterclass, Tableau Exam Preparation masterclass, Alteryx Designer Fundamentals and Advanced.; ; We also have a follow-on training support service for those who have attended one of our course.; ; Please see service definition and pricing documents for details.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Power BI Desktop
  • Power BI Service
  • Tableau Desktop
  • Tableau Server/Online
  • Tableau Prep Builder
  • Alteryx Designer (including Cloud)
  • Alteryx Server

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: This is a troubleshooting and advice service for prior attendees to one of our training courses, to enable them to continue self-learning and troubleshoot following completion of one of our training courses. It is an annual subscription that is charged per person per technology (e.g. Power BI or Alteryx), as well as an annual flat fee per organisation per technology. ; ; Requests will be responded to by an experienced consultant or trainer. While we cannot promise to always solve your problem, we will always endeavour to give the best advice possible or sign post the user to useful materials.; ; Response time: within 5 working days; Service availability: during standard working hours (9am to 5pm) on standard UK working days (not available on weekends or bank holidays); ; Please see Service Definition and Pricing documents for details.

Service scope

• Service constraints: This service is limited to troubleshooting queries and providing advice for topics that are relevant to (i.e. were covered in) the course that was already attended.; ; Consulting and development are not in scope for this service.; ; Each user subscription is per technology type (e.g. Tableau or Alteryx).; ; Up to 4 queries per person per month.; ; This service is available during standard UK working days and hours (Monday to Friday, 9am-5pm, excluding Bank holidays).

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response time is within 5 working days.; ; Support is not offered over weekends or bank holidays.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: Please see Ongoing Support section, and Service Definition and Pricing documents for details on the type of support we offer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Currently completing Cyber Essentials. Expected certification date: July 2022
  • We will be working towards IS0270001 and Cyber Essentials Plus
  • (cont. from above)... but timeline is currently unconfirmed for completion.

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Covid-19 recovery

  Our training courses are designed to equip existing and newly employed staff with an opportunity to become competent and confident when working with data and completing analytics and to avoid a reliance on external service providers in the long term. This, for example, could allow people to pivot their career following loss of employment as a result of COVID-19.; ; Our training courses are accessible in person or remotely and focus on instilling ways of working for the modern workplace that aid teams on working remotely successfully (e.g. for those shielding, or recovering from the mental or physical effects of Covid-19)

  Tackling economic inequality

  Our training courses are designed to equip existing and newly employed staff with an opportunity to become competent and confident when working with data and completing analytics and to avoid a reliance on external service providers in the long term. This, for example, could allow people to pivot their career following loss of employment as a result of COVID-19.; ; The skills developed via our training courses can be directly applied to increasing supply chain resilience and capacity by using or improving supply chain analytics within the workplace.

  Equal opportunity

  Our training courses provide an excellent opportunity for staff to gain relevant high value skills, in a era of work where data and analytics are an increasing priority. Establishing these skills provides more and better employment opportunities for people from all backgrounds, with development opportunities to allow staff to move into higher paid work in current or future roles throughout their career.

Pricing

• Price: £1,050 a user a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran@pasteq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.