VE3 Digital Microsoft Dynamics Data Reporting and Analytics

Service scope

Software add-on or extension: Yes
What software services is the service an extension to: Microsoft Dynamics Data Reporting and Analytics can run on top of data verse, azure blobs, SharePoint, SQL server instance etc. It is a service which helps connect multiple disparate data sources, does the mappings to arrive at a common data model to be understood by the Microsoft eco-system of products.
Cloud deployment model: Public cloud
Service constraints: VE3 offers Microsoft Dynamics Data Reporting and Analytics, a cloud-based solution hosted on Microsoft Azure data centers. It features a multi-geo deployment with robust disaster recovery measures. Scheduled maintenance is communicated in advance to minimize system downtime. Buyers benefit from not needing to manage specific hardware configurations, as the service is fully hosted in the cloud. VE3 ensures alignment with GDPR guidelines, and all service offerings are accessible within buyers' existing firewalls and Azure subscription policies.
System requirements: High Speed Connectivity to the Internet.

Personal Computer with required resources and compliant browser application.

Professional series headsets with USB connectivity.

Optional SIP VoIP phone with Power over Ethernet

User support

Email or online ticketing support: Yes, at extra cost
Support response times: Priority 1 - Response time 2 hours- A system wide service failure effecting the whole business
Priority 2- Response time 4 hours - The system is partially working, but the incident is affecting a small number of colleagues.
Priority 3- response time 12 hours - An incident that stops individual colleagues from conducting normal activities.
Priority 4- Response time 16 hours - A non-critical incident that is not stopping individual users from conducting normal activities
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: VE3 employs a global support model to oversee the monitoring and support of all Dynamics implementations. Clients are responsible for monitoring, supporting, and maintaining their provided services unless they opt for VE3's optional support services. Our Managed Services organization comprises the following teams:

Tier 1 Technicians: These technicians manage help desk calls and offer basic support and troubleshooting. They collect and analyze information regarding the issue(s), initiate and document cases, and appropriately route cases or escalate them when necessary.
Tier 2 Escalation Engineers: These engineers conduct end-to-end troubleshooting, seek known fixes, and escalate issues to Tier 3 Support Architects when required.
Tier 3 Support Architects: These architects oversee periodic and event-driven architecture support tasks, ensure up-to-date architecture documentation, and handle Tier 3 escalations, including engaging with Microsoft for product-related issues when needed.
Support available to third parties: No

Onboarding and offboarding

Getting started: As part of the onboarding post-deployment support, VE3 will offer Day 2 support through our Managed Services operations. The handover process will consist of three key stages:

1.Prepare and Plan: This stage involves creating an overall transition plan that includes scheduling, deliverables, and exit criteria. It also entails consulting and engaging with the support team to facilitate the handover of the solution components.
2.Absorb: During this stage, the support team and VE3 delivery team will conduct knowledge transfer sessions, providing detailed module-wise handover of the solution.
3.Observe & Shadow: VE3 team members will observe and guide the nominated support team. This process ensures that the support team gains comprehensive knowledge of using, managing, and enhancing the solution over time. Additionally, the support team will provide reverse knowledge transfer back to the VE3 Digital delivery team.

The level of support, including the number of resources and SLAs, will be determined collaboratively with the customer during the project planning phases. VE3 employs a robust 'follow the sun' support model capable of supporting projects across different geographical regions.
Service documentation: Yes
Documentation formats: PDF

Other
Other documentation formats: We also provide word documentation
End-of-contract data extraction: This solution just does a profiling of the customer data residing on multiple disparate data sources which are already present in the customer network. Customer insights will only pull the data from these source systems and does the unification process of map, match and merge. Customer insights natively does not create any data and nor does it update data in any of the source systems. The unified profiles created are only read only profiles. The segments, KPI's and measures created in customer insights are natively to customer insights and could be periodically extracted and put in azure blobs residing in the customer azure subscription or into SharePoint under the customer O365 license. These would be just some records. Customer insights will not do creation/updation of data from the source system and hence there would not be any need of any source data extraction from the customer insights system when the contract ends
End-of-contract process: This solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and this will be licensed to the customer. The Handover ensures customer is able to manage and self-service once the contract ends.

Using the service

Web browser interface: No
Application to install: No
Designed for use on mobile devices: No
Service interface: No
User support accessibility: None or don’t know
API: No
Customisation available: Yes
Description of customisation: Customization of Power Platform Component solutions can be done as part of the project planning and delivery. This will follow project lifecycle to gather requirements for customization will follow Software Development Life Cycle (SDLC)

Scaling

Independence of resources: This solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and is managed by Microsoft.

Analytics

Service usage metrics: No

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: Never
Protecting data at rest: Other
Other data at rest protection approach: This solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and aligns to Microsoft best practice for data protection.
Data sanitisation process: No
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: This solution does a profiling of the customer data residing on multiple disparate data sources which are already present in the customer network. Customer insights will only pull the data from these source systems and does the unification process of map, match and merge. Customer insights natively does not create any data and nor does it update data in any of the source systems. The unified profiles created are only read only profiles. Hence there would not be any user created records in the system so no need of exporting user data
Data export formats: CSV

ODF
Data import formats: Other
Other data import formats: XLS

Data-in-transit protection

Data protection between buyer and supplier networks: Other
Other protection between networks: This solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and is managed by Microsoft.
Data protection within supplier network: Other
Other protection within supplier network: This solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and aligns to Microsoft best practice for security.

Availability and resilience

Guaranteed availability: This solution is a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud, Microsoft guarantees 99% and above service availability
Approach to resilience: This solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and aligns to Microsoft best practice and guidelines for data security.
Outage reporting: This solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud where Microsoft is responsible for managing and running the azure cloud and also responsible for informing the customer on Data outage and the subsequent corrective measures.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password

Other
Other user authentication: The solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and aligns with Microsoft's best practices for security and identity authentication. Role-based access can be provided to individual users. The authentication of the users is done by Microsoft.
Access restrictions in management interfaces and support channels: Dynamics 365 solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and aligns with Microsoft's best practices for security and identity authentication. Role-based access can be provided to individual users. The authentication of the users is done by Microsoft.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 14000-1

ISO 22000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: VE3's information security program is crafted to safeguard the confidentiality, integrity, and availability of both company and client information. This program facilitates business operations and fosters information sharing while adhering to contractual and regulatory obligations.

Regulatory requirements encompass compliance with industry standards such as the Payment Card Industry Data Security Standards (PCI-DSS), the Health Insurance Portability and Accountability Act (HIPAA), the AICPA Web Trust Criteria, and the Gramm-Leach-Bliley Act (GLBA). These standards serve as guiding principles in ensuring the security and privacy of sensitive data.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: VE3 has a configuration control program to maintain control of all implemented hardware, software and its system documentation and an archive for prior versions. All changes to IT services must go through the Change Management Process, except for development/certification environments. Company policy requires Requests for Change (RFC) be created for all changes to allow for review and approval of the change. Vendor led changes must also go through the Change Management Process.
RFCs must go through change impact and risk analysis and be approved by the one up manager, the associated business owner and the Change Advisory Board (CAB).
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Dynamics 365 solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and aligns to Microsoft best practice for security.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: The solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and aligns to Microsoft best practice for security.
Incident management type: Supplier-defined controls
Incident management approach: The solution is part of a SaaS-based off the shelf product by Microsoft, hosted in the Microsoft Azure cloud and is managed by Microsoft.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

VE3 Digital Microsoft Dynamics Data Reporting and Analytics

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

VE3 Digital Microsoft Dynamics Data Reporting and Analytics

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents