INTEGRATOR HOUSING SOLUTIONS LTD

Integrator Plus Energy Toolkit

Evaluate and predict the energy efficiency performance of your housing stock with the Integrator Plus Energy Toolkit. Find out what is required to raise your housing stock to the required EPC rating to meet the government’s decarbonisation targets, what energy efficiency measures to install, and at what cost.

Features

• Integrated government-approved RdSAP calculation engine
• Full RdSAP data entry screens for individual property calculations
• Full history of all previous calcs / imports
• Target RdSAP ratings and view costs
• Evaluate custom packages of improvements in bulk
• Intuitive ratings summary
• Custom cost entry for improvement measures
• Filter assets by RdSAP features
• Mobile RdSAP data collection (with surveying add-on)
• Import by official format XML or spreadsheet

Benefits

• Model & calculate in bulk, across large data sets
• Easily evaluate improvement measure 'quick wins'
• Understand the work required to optimise decarbonisation efforts
• Easily filter and search based on key RdSAP data
• Build custom packages to fine tune your evaluations
• Modify and calculate individual properties for accurate results
• Get the outputs you need with all relevant data
• Support your retrofit efforts with fine-tuned analysis
• See calculation history - jump back to previous RdSAP configurations

£1,500.00 to £30,000.00 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@integrator.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

145604889750466

Contact

Juliet Drewett
0808 133 4567
enquiries@integrator.solutions

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integrator Plus
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet access
  • Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is provided during normal business hours, in line with our SLAs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: IHS will respond to requests for support services relating to software incidents falling into one of the Business Impact Categories during Support Hours, in accordance with the following:; ; Business Impact Level 1 - Complete outage. The system is verifiably unavailable to users during normal working hours, due to an application or hosting issue under the control of IHS or its suppliers.; ; Response time: 2 working hours; Target resolution: As soon as practicable; ; Business Impact Level 2 - Serious impediment of a major function of normal operation; the Software has become unusable and there is no workaround available. ; ; Response time: 4 working hours; Target resolution: 8 working hours; ; Business Impact Level 3 - A major function in normal operation and use of the Software has become unusable; there is a workaround available, but it is awkward to operate. ; ; Response time: 1 working day; Target resolution: 14 working days ; ; Business Impact Level 4 - A major or minor function has become unworkable but there is an effective workaround. ; ; Response time: 1 working day; Target resolution: Next major update; ; Support requests are raised via phone or dedicated email address. Client account manager available in working hours for additional contact.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Integrator Plus onboarding process is primarily handled in house by IHS. It includes the following broad milestones:; ; - Project launch meeting; - Provision of data by client; - Data analysis; - Resolution of data issues with client; - Test imports; - Final delivery date agreed with client; - Final import into Integrator Plus; - Additional system setup/configuration; - Delivery and Training sessions ; ; Where specific idiosyncrasies are identified relating to the client organisation or a previous solution, the above steps may be modified at the initial stage to accommodate the situation.; ; More information available in service definition document or on request.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data via the system interface or Data API prior to end of contract. Alternatively, a manual data extraction can be requested via support team.
• End-of-contract process: An end-of-contract data extraction (where required) is included within the main licence fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The system can be used on any device with a web browser and has a responsive layout for mobile displays.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Efficient and user-friendly user interface, with easy-to-navigate design. Clear labelling with icons, and separation of user/admin functionality. Built-in contextual help system accessible on every page. Familiar and recognisable user journeys with modals, save/cancel buttons and typical data inputs.
• Accessibility standards: None or don’t know
• Description of accessibility: Responsive to browser accessibility settings, such as zoom. Clear labelling of all functionalities. Specific separated administration screen for system configuration. Ability for informational tooltips to be added for custom fields, so additional context for a field can be provided to users at point-of-use.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users with the correct in-system permissions can set up 'API Users' that have granular access to specific available endpoints. Identity and refresh access tokens can be generated in system. API users can pull a wide amount of information via requests to a series of endpoints. API users can also create or update system data via dedicated endpoints. The available endpoints cover key data areas across the system, and new endpoints are regularly added for new use cases.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User-based customisation is a key part of Integrator Plus Energy Toolkit. Users with the correct permissions can customise Asset Types/Asset Hierarchy, create and manage unlimited custom fields (various data types), create differing templates for custom fields, add custom RdSAP measure costs, create custom data filters and mobile survey designs (where mobile add-on is provisioned).

Scaling

• Independence of resources: The service employs Microsoft Azure automatic horizontal app scaling based on compute usage across the solution. The service is monitored and resource is also regularly manually assessed.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be extracted from the system through a host of in-system reports and exports, including a completely customisable ad hoc report output. Some of these include on-the-fly calculation outputs. Additional outputs are often added based on customer requests.; ; Data can be pulled directly via Data API requests.; ; Data can also be manually extracted upon request, via the support team.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Integrator Plus is soley hosted on Microsoft Azure, which guarantees at least 99.5% uptime for the various services in use. Coupled with this, the system employs further configurations to provide application availability, including horizontal scaling for performance, as well as geographically-redundant failover for the application, storage and database, to a paired UK datacentre.
• Approach to resilience: The entire application will failover to an identical instance in a paired UK region in the event that it is totally unavailable. This means that even in the event of datacentre failure, requests will automatically be diverted to the paired region, and application availability will be maintained.
• Outage reporting: The system is continually internally monitored using Microsoft Azure tools. Customers are made aware of any important issues via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Service includes a roles-based sytem with granular permissions (administrable in-system, accessed through the secure login system), providing users with specific access, as defined by a manager of the system. Permissions include visibility of whole sections, read/edit of data pages, administration and other special permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Integrator Housing Solutions uses a combination of internal process, training and systematic controls to provide clear oversight and management of product, data and employee security. More information available on request.
• Information security policies and processes: Staff follow internal processes designed to manage various security-impacting areas, including, but not limited to:; ; - Access to company systems; - Data encryption; - Data access; - GDPR and Data protection; - Source control; - Peer code review; - Vulnerability management; - Employee onboarding/offboarding; ; Some of these restrictions are systematically enforced via system configurations. Auditable systems are used to track task management, source control and deployment. Security approaches are reviewed regularly by senior management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All infrastructure and hosting services are managed through Microsoft Azure, which provides monitoring and pre-emptive information regarding upcoming supplier service changes.; ; Larger and higher-risk internal changes are subject to senior management approval, and are documented via a business case process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security infrastructure leverages Microsoft Azure's Microsoft Defender for Cloud, which includes analysis, threat detection monitoring capabilities, as well as recommendations for best practice.; ; Where there are code vulnerabilities identified, normal bugfix and hotfix processes are in place, with updates deployed via a CI/CD solution. With an agile development approach, and automated workflows, required patching can be completed quickly and efficiently.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security infrastructure leverages Microsoft Azure's Microsoft Defender for Cloud, which includes analysis, threat detection monitoring capabilities, as well as recommendations for best practice.; ; Where severe incidents are identified, updates are delivered as soon as is practicable through an internal hotfix process, deployed via a CI/CD solution.
• Incident management type: Supplier-defined controls
• Incident management approach: Service infrastructure leverages Microsoft Azure's monitoring tools, including Microsoft Defender for Cloud, which includes analysis, threat detection and monitoring capabilities. Where an incident is detected systematically, an internal process is followed to manage it.; ; Incidents discovered by users are reported via support channels and priority is determined. The normal SLA is followed, unless the incident has a wider impact, at which point the internal process is also followed.; ; The process includesthe following stages:; ; - Detection; - Triage ; - Initial notification; - Mitigation; - Escalation; - Resolution; - Resolution notification; - Review and prevention; ; More information is available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

  Fighting climate change

  All IHS staff work remotely so the company has a low carbon footprint from not heating or cooling an office or commuting. ; ; Where ever possible all our meetings, both internal and external, and our training sessions with customers are held via Microsoft Teams. ; ; Our Founders were at the forefront of energy-saving design and assessment in the 1990s. With have over 30 years inhouse RdSAP experience, and our Director of Energy, one of the most qualified energy assessors in the country, can provide energy efficiency consultancy advice to our customers as they work towards the decarbonisation of their housing stock. ; ; Our Integrator Plus Energy Toolkit enables housing providers to evaluate the possibilities for improving energy efficiency of their housing stock by showing what improvement measures are necessary to achieve specific energy efficiency targets and at what cost in line with the governments Net Zero targets. It also allows housing providers to evaluate their own proposed package of mesaures for specific energy efficiency improvements, and evaluate the impact of specific works programmes on a predictive scenario. ; ; Our Notus Pocket Surveyor can be used by surveyors for on-site collection of energy efficiency data which improves the speed, accuracy and consisitancy of energy efficiency surveys. ; ; Our Integrator Plus software is hosted on Microsoft Azure, which as part of the Microsoft group has been 100 percent carbon netural since 2012, and is committed to being carbon negative by 2030.

  Covid-19 recovery

  Our Integrator Plus Energy Toolkit is being used by retrofit co-ordinators, many of whom have re-trained in the retrofit industry & set up new companies following Covid-19. We have specifically developed the KPIs for retrofit programmes for them, as well as key output reports including EI, heat demand and carbon tonnage.; ; Since the Covid-19 pandemic organisations have had to embrace home and hybrid working. Our cloud-based solutions support all of these work styles with a true 'anywhere' approach to key system functionality.

  Wellbeing

  IHS actively promotes a mentally healthy workforce through a focus on work/life balance and our 'Mental Health & Wellbeing' and 'Menopause' policies. General wellbeing and mental health is important to us, and we integrate it in all we do from regular meetings with staff, to annual appraisals and strategic management.

Pricing

• Price: £1,500.00 to £30,000.00 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited trials available on request including standard data set. Specifics of trial duration and features determined at time of implementation.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@integrator.solutions. Tell them what format you need. It will help if you say what assistive technology you use.