OLEEO LIMITED

Oleeo AI-First Events & Engage (CRM, Events, Chat and Video Interview)

Oleeo AI-First Events & Engage offers a recruitment event management experience that is simple, effective and mobile optimised. From earlier engagement with top candidates to streamlining follow up for internal teams and Video Interview, Oleeo Events & Engage helps employers get more value out of every recruiting event.

Features

• Event Creation with Flexible Registration Forms
• Mobile and on-site Event Registration and collection of real-time feedback
• Post-event e-mail follow up to candidates
• Nurture candidates with targeted communications
• Amplify recruitment marketing using scheduled automated communications
• AI Chabot helps reflect your employer brand and values
• View campaign information from candidate profile pages
• AI-first: Assisted writing, interview transcription, best-practice-guidance.
• Dashboards to see levels of candidate interaction
• Mobile friendly interfaces

Benefits

• Deepen your company’s relationship with candidates throughout their journey
• Candidate self-registration frees recruiter time for more meaningful conversations
• Enhance employer brand through continued candidate engagement
• Capture high quality talent faster at high volume hiring events
• Execute events with ease and reduce administrative burden
• Ensure top candidates feel connected to development opportunities on offer
• Ensure positive impressions are maintained throughout the recruitment journey
• Showcase relevant tips, case studies, videos and more
• Let candidates keep up-to-date with newsletters or other company material
• Futureproofed to support expansion to full ATS (optional)

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@oleeo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

145699727452796

Contact

Ruth Ash
44 (0)7921477861
tenders@oleeo.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no service constraints that impact fair use of the solution.; Oleeo does reserve a planned out of office hours maintenance window to undertake planned maintenance, however this is rarely required as the majority of maintenance/updates can be achieved with no downtime.; Client Users should access the solution via a supported browser.
• System requirements:
  • Access to the internet
  • Modern browser with Javascript enabled

User support

• Email or online ticketing support: Yes
• Support response times: Oleeo's Helpdesk responds to client support requests within 1 working hour within business hours, 8a.m. - 6p.m. Mondays to Fridays, excluding Public Holidays.; ; Extended support hours can be made available on request at additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Oleeo’s support team receives all system advice requests and incidents and manages them through to completion. The team will respond to all new requests received within business hours within 1 working hour and provide regular updates on the progress until the request is resolved. The support team can be reached by telephone or through the online support portal and requests are tracked using CRM software. Support in line with Oleeo's standard SLA's is included within the ongoing maintenance and support fee. Requests for enhanced service levels and/or additional support hours can be considered and would be provided at additional cost. Oleeo's team can also provide technical support to candidates making applications, with a 48 hour SLA within business hours at additional cost. All clients have direct access to Oleeo's support helpdesk as well as their Oleeo Customer Success Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Oleeo provides a structured implementation with comprehensive deployment support to ensure a seamless and efficient transition to your new recruitment system. We work closely with your team, offering user training and a full knowledge transfer, providing expert guidance, technical assistance, and proactive monitoring throughout the entire deployment process. Our goal is to minimise disruption, maximise system performance, and empower you to effectively utilise the new platform.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The Oleeo solution has an inbuilt export facility that allows our clients to export customer data.
• End-of-contract process: Oleeo is proud to have a very high client retention rate, however in the instance where a client moves on from using their Oleeo solution, the system offers an in built data export facility allowing our clients to export customer data (via csv) at the end of any contract term at no additional cost.; ; Should any client want any additional exit services in terms of migration of service to their new solution, Oleeo Consultants are available to offer advice and support on a time and materials basis.; ; Once this data has been exported and the contract has ended, all relevant data is securely destroyed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Guides and training can be accessed via Oleeo's Community Portal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Oleeo candidate interfaces are built using a responsive design methodology, allowing candidates to have a fully optimised experience when searching and reviewing jobs and in addition application forms are designed to make the application process on desktop, a mobile device or tablet as easy as possible.; For full recruiter features, desktop access is recommended, though many use cases enjoy enhanced access via mobile devices (either via website or mobile app) including vacancy approval, candidate feedback, offer approval and event participation.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Oleeo’s service interfaces include:; Client User/Recruiter User/Agency User Interfaces for all recruitment activities; Client System Administration User Interfaces for clients who want greater autonomy with access to Oleeo's self-configuration on an ongoing basis; Candidate Interfaces; Oleeo Community Portal
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Oleeo has significant experience in delivering accessible interfaces and our continued commitment to accessibility means we have a dedicated Accessibility Department working with our Design Team and developers to help ensure Oleeo’s interfaces both meet and keep pace with emerging accessibility standards. Testing with assistive technologies ensures compatibility with JAWS, NVDA, VoiceOver on iOS, TalkBack, Windows Magnifier, Apple Zoom, Dragon, ORCA, and more.; Candidate Interfaces are built to AA WCAG 2.1 standards before solution tailoring, with interfaces designed to support accessibility features. Client specific configuration and branding can impact accessibility, Oleeo will advise.; ; Important accessibility features within the client user interfaces supported include:; • All major screen functions meet AAA contrast criteria (suitable for those with Protanopia or Deuteranopia colour blindness); • Interfaces are designed to be responsive to screen size, font size scaling is supported;; • Animated graphics are not used;; • Downloadable code e.g.ActiveX and flash are not used; ; Accessibility standards and best practices evolve. As such we are in a continuous cycle of improving and upgrading the accessibility of our interfaces. Interfaces are repeatedly, independently audited by our clients and tested by ourselves (through both automated software tools and manual testing), as new standards and technology emerge.
• API: Yes
• What users can and can't do using the API: Oleeo has a number of APIs covering the areas of online assessments, video assessments, data warehousing, SSO, messaging and generic ATS features.; Any use of an API should be single threaded and will be costed as though they are a single Supported User. Oleeo expect reasonable use.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Whilst Oleo’s off-the-shelf solutions come pre-configured to allow clients to be quickly up & running, our solutions can be customised through configuration to tailor workflows, application forms, vacancy templates, communications etc. and solution customisation packages can be purchased with your solution.; ; We offer training so further to implementation, the person identified as your system expert can be trained in our self configuration tools as soon as needed to configure ongoing future changes & enhancements to support your recruitment objectives. This training, supplied by Oleeo, is delivered by our skilled self configuration training team, Whether you need to add new users or amend their profiles, enhance your processes, communications or application forms, your own in house expert will have the freedom to make these changes when you want in order to keep up with demands within your business.

Scaling

• Independence of resources: Oleeo has a robust capacity planning model that predicts peak capacity for the next 6 months, this ensures Oleeo clients are not affected by demand other users are placing on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly uptime reporting is available and additional service metrics are agreed on a client-by-client basis.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: When migrating from Oleeo at the end of a contract, the solution has an inbuilt excel export facility that allows our clients to export customer data at no additional cost.; ; Should any client want any additional exit services in terms of migration of service to their new solution, Oleeo Consultants are available to offer advice and support on a time and materials basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Oleeo will ensure that the system, during any calendar month from the Go Live Date, is available to Client Users and Candidates for at least 99.9% of the total possible uptime during that month (excluding any scheduled downtime which is necessary to effect any essential modifications or maintenance to the Server).
• Approach to resilience: Oleeo’s Applicant Tracking System runs on redundant, scalable servers with load balancing and firewall services. The ATS is multi-tiered.; ; Oleeo services are hosted in two ISO27001 accredited, geographically separate co-location facilities, wholly within the UK.
• Outage reporting: Oleeo ensures that the applicant tracking software is, during any calendar month, available to users for more than 99.9% of the total possible uptime during that month (excluding any scheduled and agreed downtime which is necessary to effect any essential modifications or maintenance to the servers). System response time is also independently monitored ( currently by AlertSite (http://alertsite.com/), an independent site monitoring facility reporting on availability and response times). Reports are produced regularly, but the system will also notify contacts within the Oleeo Technical team by SMS and email if response drops below expected performance at any monitoring period. Should it be necessary, emails are sent to clients informing them of any potential outages or disruptions to the solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is role based.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Oleeo is accredited and audited by British Standards Institute (BSI) to ISO27001:2022 and is audited by BSI every six months.; ; Oleeo systems comply with UK Data Protection legislation. Following the principles of good practice outlined in the Data Protection Act 2018 (DPA) and GDPR – we ensure that data is: processed for specified and lawful purposes; fairly and lawfully processed; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subject's rights; secure; and not transferred to countries without adequate protection
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management forms part of Oleeo's ISMS which is independently audited to ISO27001:2022 standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The solution is monitored by a skilled technical team. Applicable Critical or High identified security patches are applied as soon as practicable and within a maximum of 7 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oleeo follows the NCSC Cyber Assessment Framework (CAF) on protective monitoring as defined by UK Government Security Policy.
• Incident management type: Supplier-defined controls
• Incident management approach: Oleeo's Incident management policy and process is independently audited to ISO27001:2022 by BSI.; ; Should a user need to report an incident, a call is logged with Customer Support and a ticket is raised. All tickets are logged using a ticket tracking system and relevant reports can be requested.; ; If an issue is identified by Oleeo, it is robustly and swiftly communicated to customers by way of Incident notification. ; ; Oleeo provides detailed incident reports to all of its affected customers highlighting key areas such as Response, Mitigation and Root Cause Anaylsis.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Friday 19 January 2024
• What the ISO/IEC 27001 doesn’t cover: Effective date of latest certification is 19/01/2024; Cert No. IS 553023; Certification covers all Oleeo's operations
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 3 March 2023
• What the ISO 9001 doesn’t cover: Effective date of latest certification is 03/03/2023; Cert No. FS 766223; Certification covers all Oleeo's operations
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 10 November 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: All Oleeo's service is covered by the certification.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8b56b146-9902-473e-a663-2f3043531a60
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2cb8d4ed-989d-4fca-a49f-14cdbf212930
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@oleeo.com. Tell them what format you need. It will help if you say what assistive technology you use.