Prosperon Networks Ltd

SolarWinds VoIP & Network Quality Manager (VNQM) Perpetual Or Subscription

SolarWinds® VoIP & Network Quality Manager (VNQM) is designed to monitor VoIP performance by analysing call detail records generated by Cisco® Unified Communications Manager and Avaya® Aura Communication Manager. SolarWinds helps you to proactively identify and eliminate distortion, latency, and noise.

Features

• Real-time WAN Monitoring
• Troubleshoot VoIP Call Quality
• Visual VoIP Call Path Trace
• VoIP Gateway & PRI Trunk Monitoring
• Cisco SIP Trunk Monitoring
• Simplify IP SLA Setup

Benefits

• Eliminate Poor Call Quality Complaints
• Identify Call Quality Issues
• Understand Your Network
• Verify WAN Provider SLA’s
• Uncover Calls Patterns
• Inspect Particular Calls

£730.00 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carol.sanchez@prosperon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

145820198500854

Contact

Carol Sanchez
01903 340993
carol.sanchez@prosperon.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Other SolarWinds Orion Modules
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements:
  • Microsoft Windows Server
  • Microsoft SQL Server

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary, but the customer will receive an acknowledgement of the technical case within an hour of raising a support ticket. We do not have set SLA's.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer 1st and 2nd line support, which is included a part of your 1st year after the initial purchase or through our maintenance renewal service. ; ; Customers will have access to both a technical account manager as well as technical support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers have access to the SolarWinds Academy: https://support.solarwinds.com/SuccessCenter/s/solarwinds-academy?language=en_US; Customers can also purchase Smart Start services: https://support.solarwinds.com/SuccessCenter/s/smart-start-onboarding-program?language=en_US
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is stored in the customer's environment. Prosperon does not have access to customer's environment.
• End-of-contract process: This depends on whether the license is perpetual or subscription. For perpetual or subscription licenses customer retains any collected data. If customer decides to end a subscription license, no new data will be collected and support and maintenance services would also terminate. If customer terminates the support and maintenance services for perpetual licenses, the product will still operate and new data will be collected but customer will not have access to any future product updates.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SolarWinds has a mobile friendly web console.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: SolarWinds offer a REST API with CRUD operations. https://github.com/solarwinds/OrionSDK
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: SolarWinds' dashboards, reports and alerts can be customized from the web console.

Scaling

• Independence of resources: This question is not applicable as the product is installed in your own environment.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SolarWinds

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Prosperon as a SolarWinds reseller shares with you SolarWinds Security Statement regarding Data Protection. For further information, please visit this link: https://www.solarwinds.com/security/security-statement; ; SolarWinds continually works to develop products that support the latest recommended secure cipher suites and protocols to encrypt traffic while in transit. We monitor the changing cryptographic landscape closely and work to upgrade our products to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users primarily export data using the out of the box reporting features. There is also an API available that can be used for this purpose.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • HTML
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: This product is installed in customer's own infrastructure and therefore, this question is not applicable.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This specific product is installed in your own infrastructure, and can also leverage your infrastructure resiliency. This product is installed in many secure and critical government networks.
• Approach to resilience: SolarWinds follow a defined methodology for developing secure software that is designed to increase the resiliency and trustworthiness of their products. Their products are deployed on an iterative, rapid release development lifecycle. Security and security testing are implemented throughout the entire software development methodology. Quality Assurance is involved at each phase of the lifecycle and security best practices are a mandated aspect of all development activities. Their secure development lifecycle follows standard security practices including vulnerability testing, regression testing, penetration testing, and product security assessments. The SolarWinds architecture teams review their development methodology regularly to incorporate evolving security awareness, industry practices and to measure its effectiveness.
• Outage reporting: This question is not applicable as the product is installed in your own environment.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: SolarWinds require that authorized users be provisioned with unique account IDs. Their password policy covers all applicable information systems, applications, and databases. Their password best practices enforce the use of complex passwords which are deployed to protect against unauthorized use of passwords. SolarWinds employees are granted a limited set of default permissions to access company resources and the corporate intranet. Employees are granted access to certain resources based on their job function. Approvals are managed by workflow tools that maintain audit records of changes.
• Access restrictions in management interfaces and support channels: SolarWinds employees are granted a limited set of default permissions to access company resources, such as their email, and the corporate intranet. Employees are granted access to certain additional resources based on their specific job function. Requests for additional access follow a formal process that involves a request and an approval from a data or system owner, manager, or other executives, as defined by our security guidelines. Approvals are managed by workflow tools that maintain audit records of changes.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: To be completed.
• Information security policies and processes: Prosperon Networks has company policies in place for Data & Information Loggin, Data Breach, Business Continuity and Disaster Recovery.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Prosperon as a SolarWinds reseller shares with you the SolarWinds Security Statement regarding Change Management, below, which can also be found here:; https://www.solarwinds.com/security/security-statement. ; ; SolarWinds maintains a change management process to ensure that all changes made to the production environment are applied in a deliberate manner. ; ; Changes to information systems, network devices, and other system components, and physical and environment changes are monitored and controlled through a formal change control process. Changes are reviewed, approved, tested and monitored post-implementation to ensure that the expected changes are operating as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Prosperon as a SolarWinds reseller shares with you the SolarWinds Security Statement regarding Vulnerability Management, below, which can also be found here:; https://www.solarwinds.com/security/security-statement. ; ; Security assessments are done to identify vulnerabilities and to determine the effectiveness of the patch management program. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.; ; To read more about SolarWinds Vulnerability Disclosure Policy, visit this link: https://www.solarwinds.com/information-security/vulnerability-disclosure-policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Prosperon as a SolarWinds reseller shares the below statement regarding protective monitoring, which is defined within their Security Statement, which can be found here: https://www.solarwinds.com/security/security-statement; ; SolarWinds follows the NIST Cybersecurity Framework with layered security controls to help identify, prevent, detect, and respond to security incidents. The information security manager is also responsible for tracking incidents, vulnerability assessments, threat mitigation, and risk management.
• Incident management type: Supplier-defined controls
• Incident management approach: Prosperon as a SolarWinds reseller shares with you the SolarWinds Security Statement regarding Change Management, below, which can also be found here: https://www.solarwinds.com/security/security-statement; ; SolarWinds has a formalized incident response plan (Incident Response Plan) and associated procedures in case of an information security incident. The Incident Response Plan defines the responsibilities of key personnel and identifies processes and procedures for notification. Incident response personnel are trained, and execution of the incident response plan is tested periodically.; ; An incident response team is responsible for providing an incident handling capability for security incidents that includes preparation, detection and analysis, containment, eradication, and recovery.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Prosperon Networks believe it's especially important for us to combat our environmental footprint, particularly as the effects of the climate crisis are being felt more intensely than ever. ; ; Prosperon Network runs an initiative to plant trees as part of social team building in order to restore nature to compensate for our carbon footprint. Prosperon Networks encourage its employee through a cycle scheme going to work if possible, where employees save transport costs, parking, fuel and servicing cost.
• Covid-19 recovery:

  Covid-19 recovery

  Throughout the peak of the Covid-19 pandemic, our teams had been working remotely to keep them safe and avoid spreading the virus unnecessarily. Our office has now reopened in Worthing with a hybrid structure (between onsite and remotely). ; ; Onsite, our employees' working areas have been fitted with Acrylic protective screens between desks, and sanitising stations have been set up around the office.
• Tackling economic inequality:

  Tackling economic inequality

  We are committed to working with small, diverse, high-quality suppliers is an important aspect of our procurement vision. Prosperon Networks is a member of Worthing Chambers of Commerce that works with and develops small, minority-owned businesses. ; ; Our team is always looking for small and diverse suppliers that can deliver creative, high-quality products and services. Prosperon Networks offers a growing number of local apprenticeship opportunities to sharpen their skills and find their place in the professional world.
• Equal opportunity:

  Equal opportunity

  Prosperon Networks are committed to treating all its employees and job applicants equally, and an equal opportunity policy is in place. The Policy aims to avoid unlawful discrimination in all aspects of employment including; recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, other terms of employment, discipline, selection for redundancy and dismissal. At Prosperon Networks, we champion diversity and inclusion. We embrace different perspectives and give everyone the chance to be the best that they can be, enabling us to think and operate in new, creative ways that grow and enhance our business.
• Wellbeing:

  Wellbeing

  Prosperon Networks promote employees' health and wellness as part of its workplace strategy. We encourage employees to focus on key health behaviours such as increasing physical activity, improving eating habits, and reducing stress. Our Human Resources Department runs monthly Wellbeing initiatives.

Pricing

• Price: £730.00 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 days free trial with the product providing full functionalities is available upon request. SolarWinds terms and conditions of use apply: https://www.solarwinds.com/legal/eula

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carol.sanchez@prosperon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.