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INVOTRA LIMITED

Process Flows - Decision Trees

Decision trees is a powerful time-saving tool that enables you to guide your staff to the correct answer(s) through conversational guides, questionnaires, intuitive manuals and step-by-step guidance. Get to the answer you need quickly and accurately even for the most complex processes.

Features

  • Build Editor for building your Decision Trees
  • Visual mode for an overview of your Trees
  • Dashboard management screen for Editing, Cloning & Deleting Trees
  • Real-time access to Tree results
  • Tree Revisions to monitor updates
  • Search all of your Trees
  • Step by step user interface
  • Powerful conditions to cater for complex processes
  • Preview Trees before saving or publishing
  • SSO (Single Sign On)

Benefits

  • Reduce time taken to find answers
  • Simplify complex processes so they’re easier to follow
  • Guide users to information with complete accuracy
  • Solve problems faster than ever before
  • Provide case workers with easy to access answers
  • Quickly visualise all of your Trees
  • Manage and adapt your Trees to meet your needs
  • Easily navigate Decision Trees due to being WCAG 2.1 compliant.
  • Gain insights through Tree results
  • Build entire processes quickly with the intuitive builder

Pricing

£10 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@invotra.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 4 6 0 3 7 8 7 3 3 6 3 3 4 4

Contact

INVOTRA LIMITED Billy Clackers
Telephone: 01483 672592
Email: sales@invotra.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Government Intranet,
Council Intranet,
NHS Intranet
Cloud deployment model
Public cloud
Service constraints
Any perceived constraints will be reviewed and agreed as part of the mutually agreed Service Design.
System requirements
Modern Personal Computer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Invotra's tickets are categorised into different priority levels, from P1 - P4, each with the corresponding response and target resolution time. The times listed below are the average response times: Priority 1 Level - 30 minutes, priority 2 Level - 1 hour, priority 3 Level - 4 hours and priority 4 Level - 5 hours. These response targets are applicable for 09:00 - 17.00h Monday - Friday excluding UK bank holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
At Invotra, service is everything. We take great pride in the ways in which we deliver a premium service to our customers.

See our Invotra Cloud Software Service Definition Document for full details of our support levels offered. Our Service Desk availability hours are 09:00-17:00h Monday - Friday excluding UK bank holidays.

P1 incidents can be raised 24/7 365. The SLAs for incidents and support queries are as follows: P1 - 4 hours, P2 - 8 hours, P3 - 24 hours, P4 - 60 hours and support queries - 60 hours.

As part of the incident and support query management we will engage various levels of technical (engineer) and non-technical support as required. There are no costs associated with incident and support query management activities.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Decision Trees is designed to be a fully SaaS offering, and as such customers can self-serve and onboard onto all of the applications.

However, for more complex implementations where additional support is required a proposal can be put together on request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract their data via the APIs at any point in time from the service, free of charge. Alternatively, if requested, Invotra can explore a specific extraction that could be chargeable dependent on requirements.
End-of-contract process
We include standing down and secure termination of your Invotra service.

Bespoke off-boarding can be requested based on the customers needs. This may include specific data extraction requirements, exit review processes etc. If requested, Invotra can explore a specific extraction that could be chargeable dependent on requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences between mobile and desktop services. Decision Trees is fully responsive to support access via multiple devices.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Our user interface emulates mainstream social media’s design patterns and functionality. We do this so users automatically find familiarity in our product, easily locating, consuming and interacting with content combined with a simple to use navigation. Our menus have simple drop downs that clearly show the users their available options. In 2020, Invotra launched its biggest ever product update and transformed its interface and user experience. We did this using Material Design, the tried and tested open source visual language created by Google. Material Design enables Invotra to make future-proof developments that are user centered with accessibility at their core.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Invotra products are compliant to WCAG ‘AA’ standards for all organisational users who access the system. However, simply saying that we meet the standards is not enough. We go above and beyond being compliant in order to create a positive user experience for 100% of users. Invotra employees travel the UK to meet with accessible software users, conducting user testing with people of differing types of disabilities and assistive software. The aim of the testing is to identify the different methods in which users would interact with the system and to identify the varying competency with the assistive technology. From this we are able to adapt the user interface to accommodate multiple variations of techniques used depending on the disability and competency with assistive technologies. Invotra understands that a continuous software development life cycle creates an environment where the user interface will change. Therefore user testing is conducted at stages where either there has been major user interface changes or to verify that previous challenges have been remedied.
API
Yes
What users can and can't do using the API
With all Invotra Cloud Software, customers can use APIs to exchange all data that is available on the system. To use our API, customers can request access via their dedicated account manager, from there they will be given secure access with details on how to use the API. There are no specific limitations to what is made available and detailed in our documentation.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Invotra products are built to be flexible. Customers can customise and configure all in-product elements such as Users, Structure, Branding and Taxonomies. Every new feature is built with user customisation in mind. Users with specific roles can directly customise these elements through the products user interface.

Scaling

Independence of resources
The application has been designed with an auto-scaling architecture which means the platform will automatically scale to support increased traffic.

Analytics

Service usage metrics
Yes
Metrics types
Decision Trees provides metrics on the results of your Trees such as who has completed each flow and when.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Invotra supports APIs as well as in product exporters for data extraction.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
AWS VPC
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% uptime is guaranteed by Invotra. In the event of a failure to meet the specified service levels, a service credit can be applied for by the customer. The details of the service credits available are in Invotra's Terms and Conditions.
Approach to resilience
Both high and low level designs are published on GOV.invotra, a private portal offered to all of Invotra's UK Government customers.
Outage reporting
Email alerts are sent to affected customers during any outages recorded.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus, ISOQAR
ISO/IEC 27001 accreditation date
12/04/2022
What the ISO/IEC 27001 doesn’t cover
We do not have any exclusions for our ISO 27001:2013 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We currently hold the ISO/IEC 270012013 certification and have no exclusions. All policies and processes are stored within our internal system which can be made available for review upon request. The system fully supports all policies and processes set out by the International Standards organisation and is outlined in the requirements for ISO 270012013. To ensure that all staff follow the information security policies and processes, we conduct annual Security Awareness Training, followed up by an Information Security questionnaire. In addition to this, if there are any updates on these policies or processes, it is communicated to all staff via our intranet and a signed list of all policies that have been read are kept on each staff member's HR file.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Invotra’s change process is published on our private UK Government customer portal, GOV.invotra. Our changes are managed through our change management process. Invotra tracks all system changes including but not limited to: product enhancement releases, service component version upgrades and security patching, Invotra also has supplementary security incident and business continuity processes in place which are available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Technical resources are subscribed to security feeds/mailing lists to be notified of security improvements. The security patches are expedited or applied as part of a development cycle depending on severity (assessed according to an internal scoring system). For OS vulnerabilities we defer to the OS vendor's assessment. OS patches are deployed monthly. We also get information about any potential threats from OS vendors, application vendors, package repositories and our internal QA.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All application requests are monitored using AWS WAF (Web Application Firewall) which applies a set of rules to a HTTP conversation. These rules cover common attacks such as Cross-site Scripting (XSS) and SQL Injection. All processes and policies related to response and timings are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management processes for customers are published on our UK Government customer portal GOV.invotra. We have predefined processes for reporting, tracking and closing incidents. Customers have access to our dedicated Invotra HelpDesk Portal where they can raise new incidents and review incident statuses both current and historic. Incident reporting is available upon request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Inv Group, an ISO14001 accredited company, is dedicated to environmental stewardship, constantly refining processes to enhance sustainability. Our commitment encompasses:

Green Data Centers: Partnering with AWS, we support renewable energy initiatives to achieve 100% renewable-powered data centres by 2025, aligning with Amazon's net-zero carbon goal by 2040.
Hybrid Working: Embracing remote work via our intranet and promoting tools for collaboration, reducing commuting emissions and office energy usage. Our central office location encourages eco-friendly commuting.
E-waste Reduction: Through comprehensive IT asset management, we responsibly dispose of outdated equipment, recycle electronics, and promote refurbishment and donation initiatives.
Cloud Computing: Utilising AWS's carbon tracking tool, cloud-based solutions minimise resource consumption, electronic waste, and carbon emissions.
Sustainable Procurement: Prioritising environmentally conscious suppliers, we annually assess product and process environmental impacts.
Energy-efficient Software: Leveraging cloud infrastructure for energy efficiency, AWS's
investments in eco-friendly infrastructure reduce energy consumption.
Paperless Operations: Preferring electronic documentation, we support clients in adopting paperless workflows and document management systems.
Energy Audits: We conduct annual reviews of environmental compliance, using AWS tools to identify and eliminate energy wastage, with efficient office ventilation and lighting systems.
Eco-friendly Data Storage: AWS's eco-friendly storage solutions prioritise resource utilisation and energy efficiency, exceeding typical data centre standards.
Use AWS Carbon Footprint tool to regularly monitor our carbon footprint within our technical infrastructure
Training and Awareness: Employee training focuses on eco-friendly IT practices, energy conservation, waste reduction, and circular economy principles.
Monitoring and Reporting: Regular analysis of our tech carbon footprint informs board and management decisions, ensuring transparency and accountability.
Collaboration with Green Tech Partners: Seeking ISO 14001 certification in partners, we drive environmental responsibility and explore innovative, sustainable solutions.

Inv Group remains committed to environmental excellence, fostering a culture of sustainability across all operations and partnerships.

Covid-19 recovery

As a cloud based company we can work fully remotely. We adapted during Covid-19 with the use of online communications such as instant messaging, emails and video messaging which enabled us to support our customers throughout. We ensured the support of physical and mental health for our people with an Employer Assistance Programme and Mental Health First Aiders. We created a Covid-19 hub for sign posting and implemented a “camera-on” policy. We have an open, transparent and vibrant culture and were keen to maintain this. We held virtual coffee mornings, daily stand-ups, online games and quizzes and hosted a virtual company-wide Christmas party.

We designed and built an intranet for NHS Test and Trace and the Department for Health & Social Care using Invotra’s service for 15,000+ users and 10 merging agencies, in response to the demand for a powerful internal communications tool.

We delivered a Covid-19 Guidance Hub to DWP within 5 days in March 2020 to provide 100,000+ intranet users access to critical information required at the time.

As part of return to work, the office became Covid safe, including touch point removal, sanitising stations, signposting and social distancing. We split the company into two rotating teams, every 2 weeks, for a more comfortable, safe workplace. We accommodated those shielding or with anxieties by supporting remote work.

During and post-Covid, our workforce expanded to meet Digital Services demand, offering opportunities in User Experience, Project Management, and Software Development across the group.

As we support Covid-19 recovery, much of what was implemented is now the norm. We embraced Hybrid Work and its value. Our customer meetings are now a mix of virtual and face to face collaboration. We have continued hosting virtual games, quizzes and team coffee mornings and encourage both face to face and virtual team collaboration.

Tackling economic inequality

Inv Group subsidiary companies are start-ups and SME’s. The group supports them by helping them create economic growth and business creation opportunities via digital workplace applications and professional IT services.

Our recruitment practices are inclusive and accessible to all. Video calls and written assessments are part of an alternative process to accommodate different learning and communication styles.

Inv Group excels in people development with their award-winning apprenticeship programme. Our Chief People Officer was awarded an MBE for services to education. We have worked with IFATE contributing to new digital apprenticeship standards. Apprenticeships investment is ring fenced to ensure continued development in this area, allowing us to create job opportunities in a high growth sector. 48% of employees are either current or qualified apprentices, three have progressed to Managing Directors.

L&D is embedded throughout InvGroup enabling a continuous learning environment. We operate an “open door” policy and encourage everyone to ask questions, through company wide meetings and Ask Me Anything sessions. We provide role specific training with industry recognised certifications like AWS, UiPath, HashiCorp, CIPD, CMDA and IAAP. We collaborate with local schools providing meaningful work experience and career advice.

We support new businesses through our supply chain, with many being start-ups or SME’s and we ensure that our suppliers, where possible, have published a Modern Slavery statement.

As a technical provider, we always look for suppliers who aim to disrupt and innovate with their services. Our technical suppliers are almost always cloud-based, ensuring reduced costs as we scale our services. We operate transparently, often collaborating with suppliers like AWS, ensuring we offer the most efficient and cost-effective service to our customers. As a UK Gov trusted supplier and partner, we regularly penetration-test our services, ensuring we identify and manage any potential cybersecurity risks. We are Cyber Essential Plus accredited.

Equal opportunity

Inv Group is fully committed to encouraging equality and diversity and eliminating discrimination. We are a meritocratic organisation. We value talent irrespective of its origin. We focus on individuals and how we can adapt & support them to develop, aiming to be truly representative of all sections of society and for each employee to feel respected, be wholly merit driven and able to give their best. We are a member of the Disability Confident Scheme. We also offer work experience to SEN students at local schools.

In 2019, we opened ‘enABLE lab’, to align and educate ourselves and any other interested party on the importance of accessibility. The environment provides the opportunity for people to use software and equipment which replicates the experience of an accessible software user.

In 2011, we invested in the Apprenticeship programme to be more attractive to raw talent and to build specific technology and product skills. It allows us to develop a diverse, sustainable organisation, with all employees constantly learning and evolving With a 97% pass rate. Its success is seen by all as a competitive advantage to us.

We work to ensure there are no gender pay gaps. As an equal opportunities employer, gender representation is evenly split across our business. We ensure equal pay for equal work.

We are committed to ensuring there is no modern slavery or human trafficking in our supply chains or any part of our business. Our Modern Slavery Policy reflects our commitment to acting ethically and with integrity in all business relationships and our commitment to implementing and enforcing effective systems and controls ensuring slavery and human trafficking is not taking place anywhere within our supply chains.

Wellbeing

Employee Health and Wellbeing is very important to us. Mental Health First aiders are available for confidential support. We have an Employee Assistance Programme, available 24/7, 365 days a year to provide support to our people, whatever challenges they face together with online resources, guides and wellbeing content. We continuously work with our employees to ensure a good work/life balance is achieved.

We host Mental Health Awareness month, regularly provide blogs and signposting. We encourage people to have their cameras on to promote engagement. We love to bring people together with breakfast clubs, lunch and learns, virtual coffee mornings.. We have a breakout area for games and socialising, including table tennis, darts, golf and card games. Our office has good acoustics, quiet areas, pods and telephone booths, collaborative areas and a hot desk area, to provide a fully inclusive, comfortable and social environment.

We encourage openness, collaboration and engagement at all times. We have weekly company wide meetings, where we all come together and discuss our goals, achievements and future projects. We have monthly Rate My Team sessions with team leaders to discuss individuals as well as any team requirements. This enables us to identify and resolve any issues as soon as they occur as well as provide the relevant wellbeing support or resource to work towards a long term solution and future prevention.

We use open source technology in everything we do and are recognised as one of the most active members of the Open Source Community within Government.

We share everything with our customers and design all our services with open standards to ensure that we’re helping others to resolve challenges that have already been overcome elsewhere. We share our experiences, data between services and departments and contribute back to open source projects and standards.

Pricing

Price
£10 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trials are available upon request, please contact Invotra for information.
Link to free trial
https://invotra.com/talk-to-us/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@invotra.com. Tell them what format you need. It will help if you say what assistive technology you use.